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Vets4Pets Cheltenham are always there for their customers

Zoe Hatton, Practice Manager, shares how they now offer consistently good customer service with 24-hour Telephone Answering support.

When did you realise you needed support?

“Being available to all callers, both urgent and nonurgent, was a top priority for the Vets4Pets Cheltenham team. As we we’re so keen to provide a higher level of customer service, we turned to the group’s partnership with Moneypenny for help with telephone answering.”

What does good customer service look like?

“We’re faced with sensitive issues at times in our line of work, so it’s important that our customers feel at ease and cared for. No matter if the call’s in relation to a regular check-up or an emergency, we can ensure we’re here for our customers and their pets, whenever they need us.”

How has Moneypenny changed your business?

“Whenever our in-house team is busy, Moneypenny is on hand to answer calls 24/7. Our customers have no idea they’re speaking to our Moneypenny Receptionist. And if an emergency call comes through, they’re on the phone to us immediately.”

What are the key benefits?

“We’re really happy with the results. using Moneypenny gives us the peace of mind that every eventuality is covered. The call management data helps us plan ahead for busy periods, so we can always provide our customers with the best service.”

Any advice for other businesses?

“We’ve seen first-hand that Moneypenny can handle any situation presented to them – I’d recommend them in a heartbeat.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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