Search by keyword, such as: divert, calls, chats …

Live Chat

Amazing people, briefed by you to look after live chat on your website whenever you can’t.

The Moneypenny Difference

Our co-founders recognised from the outset the importance of making Moneypenny a trailblazer in its …

Top tips to maximise Live Chat on your website
Top tips to maximise Live Chat on your websit…

From customising the design of your chat widget to activating proactive chats, you have total contro…

What are proactive chats and why should I use them?
What are proactive chats and why should I use…

In a nutshell, proactive chats are an incredibly powerful tool and will add value to your website. T…

How Moneypenny PAs resolve chats on your behalf
How Moneypenny PAs resolve chats on your beha…

Our Moneypenny PAs will quickly become one of your most precious tools. We don’t like to brag,…

An overview of the Live Chat admin portal

Your portal holds anything and everything you need to set-up and customise your Live Chat. It couldn…

Starting a chat from a link on a webpage

It’s easy to pick and choose exactly where you want Live Chat to appear around your website. E…

How to customise your Live Chat widget

Creating the perfect chat widget for your website couldn’t be simpler. And, what’s great…

Live Chat – your most powerful website tool
Live Chat – your most powerful website …

Our amazing people manage live chat on your website whenever you need. Bright and confident people c…

Adding Live Chat to your website

Although this may sound like a complicated task, it most definitely isn’t. Once you have been …

How to track Live Chat in Google Analytics

Moneypenny’s Live Chat portal is a great place to see all the chats that haven taken place on you…

Removing Live Chat on mobile devices

We’ve made it super easy to do this, so even if you’re not an expert it will make sense.…

Opening a chat from an email link

Many of our clients want to link to their chat widget directly from an email. This takes the visitor…

The Moneypenny Difference

Our co-founders recognised from the outset the importance of making Moneypenny a trailblazer in its …

Top tips to maximise Live Chat on your website
Top tips to maximise Live Chat on your websit…

From customising the design of your chat widget to activating proactive chats, you have total contro…

What are proactive chats and why should I use them?
What are proactive chats and why should I use…

In a nutshell, proactive chats are an incredibly powerful tool and will add value to your website. T…

How Moneypenny PAs resolve chats on your behalf
How Moneypenny PAs resolve chats on your beha…

Our Moneypenny PAs will quickly become one of your most precious tools. We don’t like to brag,…

An overview of the Live Chat admin portal

Your portal holds anything and everything you need to set-up and customise your Live Chat. It couldn…

Starting a chat from a link on a webpage

It’s easy to pick and choose exactly where you want Live Chat to appear around your website. E…

How to customise your Live Chat widget

Creating the perfect chat widget for your website couldn’t be simpler. And, what’s great…

Live Chat – your most powerful website tool
Live Chat – your most powerful website …

Our amazing people manage live chat on your website whenever you need. Bright and confident people c…

Adding Live Chat to your website

Although this may sound like a complicated task, it most definitely isn’t. Once you have been …

How to track Live Chat in Google Analytics

Moneypenny’s Live Chat portal is a great place to see all the chats that haven taken place on you…

Removing Live Chat on mobile devices

We’ve made it super easy to do this, so even if you’re not an expert it will make sense.…

Opening a chat from an email link

Many of our clients want to link to their chat widget directly from an email. This takes the visitor…

Live Chat – did you know?

Case Studies

Ewemove


Ewemove

Multi-award winning estate agency Ewemove are market leaders and recognised all around the country. …


Blackshaws Dealerships

William Blackshaw, Managing Director describes how the family-owned dealership goes above and beyond…


Urban & Rural

Craig Reynolds, Owner, describes how the independent estate agency's valuations are higher than ever…


V4B

Chris Lawlor, IT Manager, explains how the bespoke vehicle finance company wins more business with L…


Acorn Blue

Danica Clements, Group Marketing Manager, shares how the development specialists have all bases cove…


White Oak UK

Dean Renshaw, Marketing Manager, tells us how the business finance providers have seen a considerabl…


Greensleeves

David Truby, Managing Director, shares how the lawn treatment experts have transformed their operati…

Live Chat

FAQs

How Live Chat works
How do I add Live Chat to my website?

All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny PA: all the time or just when you’re unavailable. Briefed by you when you join us, they will either resolve your visitor’s request there and then or (having sent the request to you immediately via email) reassure them that you’ll be in touch straight away.

What message details will be sent over to me?

We’ll aim to resolve the majority of chats there and then based on the information we have put together with you. For anything else we’ll send you the full chat transcript including details on how to get back in touch with the visitor.

How do you know who to send chats to?

We’ll work with you to create tags so we can monitor the types of chats that are coming in. Each of these tags will have emails associated to them so that they’re sent to the right person in your company to deal with.

How does the overflow service work?

It’s simple. When you’re logged in, chats will be directed straight to you. If you sign out, make yourself unavailable, or reach your chat limit, any new chats will be looked after by Moneypenny.

Can I customise my chat window?

Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.

Can I have proactive chats?

Absolutely – they’re the best way to maximise the value of having Live Chat on your website. We work with you to set these up when you join us. After this time, you can switch this facility on or off as and when required.

Does Moneypenny keep a log of my past chats?

Yes – these are available for you to view via your Live Chat portal.

Working with your Moneypenny PA
How do you get to know my business?

The more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can amend canned responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.

Transparent pricing
Am I tied into a long-term contract?

No – once you’re signed up there’s a three month minimum contract. Thereafter, we require only one month’s notice to close your account from the date of your next invoice.

Do I pay for all chats?

No – we define a chat as a minimum of 4 interactions. This is to make sure that you’re only paying for chats that are relevant to you.

Out of hours
What happens out of hours?

From 6.00pm until 8.30am the next morning, we can either remove the chat button from your website or turn the chat button into a ‘Leave a message’ form. For Live Chat support outside of these hours, talk to us about our evening and weekend and 24/7 solutions.

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >