Search by keyword, such as: divert, calls, chats …

Telephone Answering

We give you your own Moneypenny PA. Someone you know and trust to look after your calls exactly as if based in your office.

The Moneypenny Difference

Our co-founders recognised from the outset the importance of making Moneypenny a trailblazer in its …

An intro to the Moneypenny app
An intro to the Moneypenny app

Wow your callers, and work a whole lot smarter. You’re going to love it! Your Moneypenny PA wi…

Meet your Moneypenny PA
Meet your Moneypenny PA

Knowledgeable, trustworthy and confident – your Monypenny PA is an extra pair of hands without…

A guide to business numbers

The right business number will help you capture enquiries in your targeted areas. Sound good? Watch …

Get to know the Moneypenny portal

When you use Moneypenny’s telephone answering service, having the support of a dedicated PA is onl…

Informing your team about our service

The reasons why businesses outsource their calls to Moneypenny vary, but the outcome is always the s…

Diverting analogue phone lines to Moneypenny

Although diverting your calls sounds complex, it needn’t be. We’ve put together an incre…

Diverting ISDN phone lines to Moneypenny

The advice below assumes BT is your line provider. If not, don’t worry. The chances are they w…

The Moneypenny Difference

Our co-founders recognised from the outset the importance of making Moneypenny a trailblazer in its …

An intro to the Moneypenny app
An intro to the Moneypenny app

Wow your callers, and work a whole lot smarter. You’re going to love it! Your Moneypenny PA wi…

Meet your Moneypenny PA
Meet your Moneypenny PA

Knowledgeable, trustworthy and confident – your Monypenny PA is an extra pair of hands without…

A guide to business numbers
A guide to business numbers

The right business number will help you capture enquiries in your targeted areas. Sound good? Watch …

Get to know the Moneypenny portal

When you use Moneypenny’s telephone answering service, having the support of a dedicated PA is onl…

Informing your team about our service

The reasons why businesses outsource their calls to Moneypenny vary, but the outcome is always the s…

Diverting analogue phone lines to Moneypenny

Although diverting your calls sounds complex, it needn’t be. We’ve put together an incre…

Diverting ISDN phone lines to Moneypenny

The advice below assumes BT is your line provider. If not, don’t worry. The chances are they w…

Download the Moneypenny app

Case Studies

Forager’s Gin


Forager’s Gin

Bespoke gin distillery Forager’s Gin came to Moneypenny in 2017 looking for support in growing…

Elephant Digital


Elephant Digital

Liverpool based digital creative agency Elephant Digital have been using Moneypenny since 2016. In…

Vet Dynamics


Vet Dynamics

A specialist independent veterinary business, Vet Dynamics has been a Moneypenny client since Decemb…

Willacy Horsewood Architects


Willacy Horsewood Architects

Willacy Horsewood have used Moneypenny’s award-winning Telephone Answering service since 2000.…

Jennie Wood Properties


Jennie Wood Properties

Based in the very heart of London’s financial district, Canary Wharf, Jennie Wood Properties L…


Taylor & Hart

Nikolay Piriankov, CEO, explains how the London based bespoke jewellers offers a special customer ex…


Karl Tatler

Karl Tatler Managing Director, explains how the sales and lettings experts can focus on their client…


Vets4Pets Cheltenham

Zoe Hatton, Practice Manager, shares how they now offer consistently good customer service with 24-h…


GreenThumb

Daniel Ashdown, Customer Support Manager, describes how the lawn treatment experts have perfected th…


Clinic 95

Sarah Johnson, Reception & Admin Manager, shares how their state-of-the-art dentistry clinic gets to…


Halliwell Jones

Phil Jones, Group Aftersales Manager, explains how the BMW dealership looks after every one of their…


Vet4Life

Ian Stroud, Owner, explains how they make every call count by putting owners and their pets first wi…


Keller Williams

Gaven Swan, Chief Operating Officer, shares how the property giants can focus on supporting their ag…


Holistic Dental Care

Sharon Saunders, Practice Manager, explains how the dentistry specialists' patients get the service …


Flooringsupplies.co.uk

Adrian Lee, Managing Director, shares how their customer service has never been better with the supp…


Mogers Drewett

Steven Treharne, Managing Partner, tells us how the expert solicitors have seen an increase in custo…


Moy Vets

Michelle Lingard, Owner and Senior Vet, describes how they never miss an appointment booking thanks …


Autoecosse Mitsubishi

Richard Fraser Lawson, Finance Director, shares how the after sales and service experts are ahead of…


Birmingham Cardiology

Dr Ali Hamaad, Consultant Cardiologist, shares how the specialist clinic's appointment bookings are …


Keatons Estate Agents

Claire Mardle, Executive Assistant, describes how the market-leading property experts are always one…


Blackshaws Dealerships

William Blackshaw, Managing Director describes how the family-owned dealership goes above and beyond…


Urban & Rural

Craig Reynolds, Owner, describes how the independent estate agency's valuations are higher than ever…


V4B

Chris Lawlor, IT Manager, explains how the bespoke vehicle finance company wins more business with L…


Acorn Blue

Danica Clements, Group Marketing Manager, shares how the development specialists have all bases cove…


Lansdown Mazda

Danny Sacco, Managing Director, shares how the automotive giant benefits from the support of Telepho…


Barton Wyatt

James Wyatt, Partner, explains how the property specialists deliver a reliable and personal service …

Telephone Answering

FAQs

How Telephone Answering works
How does Moneypenny know who the call is for?

You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.

Are all my calls answered by Moneypenny?

This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls, or just the ones when your line is engaged or unanswered.

What if two callers ring my business at the same time?

Don’t worry, neither of them will hear an engaged tone – there is no limit to the number of calls that can be diverted simultaneously.

Does Moneypenny keep a log of my past messages?

Your Moneypenny PA has a log immediately to hand. You also have, via your Online Portal and App, access to a realtime updated log of all calls and messages from the past three months.

Working with your Moneypenny PA
What if my Moneypenny PA is engaged when a calls comes in?

Your call is passed to one of their three teammates. That person has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.

Can I meet my Moneypenny PA?

Yes, we encourage this as much as possible. Please feel free to drop into our Wrexham office whenever suits you. We make great coffee! Moneypenny, Western Gateway, Wrexham, LL13 7ZB.

Transparent pricing
If you put calls through to me, how much does the call cost?

You are charged by the minute at the standard BT rate.

Do I pay for sales calls?

No – you have an allowance for these, which is an additional 20% of your monthly call bundle. This doesn’t apply to ‘Messenger’ clients.

Can you receive faxes on my behalf?

Yes – our Fax-to-Email service sends them straight to your inbox. Prices start from £12.50 per month.

Are there any long-term contracts?

No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

If I’m going to be busy, are there any discounts available?

You can switch to a larger call bundle. Simply inform Moneypenny before your next invoice is sent out.

Out of hours
What happens out of hours?

From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA has recorded a personalised greeting message for you. For telephone answering support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >