Finders Keepers

What are the benefits of using Moneypenny?

Frank Webster, Director, Finders Keepers: I think we discovered that we were not taking all our calls, to our cost, and now, having had Moneypenny for, I think, nearly 5 years helping us, we realised the value in having somebody to take our calls professionally and with a personal service. So, when our staff are busy, the calls are being taken and we’re not missing those very, very important leads. So you’re helping us with our daytime coverage and also into the early evenings and at the moment we’d be lost without it.

How important is the personal touch when it comes to answering calls?

Frank: It’s very important to us that the service is, such as our service is which is personal, we’re dealing with people; they don’t want to hear voicemail systems they want a human being answering the call, so it’s very important. I think the other added benefit, that I’m thinking of now, is that the staff that answer the calls at Moneypenny, they’re specialised in certain areas, so for us we want someone who specialises in property and Moneypenny are able to provide that.

Does Moneypenny enable you to extend your virtual opening hours?

Frank: We’re a bit unusual in the industry because our staff are very lucky in that they get to go at 5 o clock. So we had quite a problem, but Moneypenny have taken that problem away from us because we extend our hours seamlessly and that’s really useful.

How useful is the management information you receive?

Frank: The data we receive is extremely useful; all our managers receive that overnight and it helps them plan the following day and they can see where the calls are peaking, so the data we get is very useful and the messages, more importantly as well, are always accurate.

Yes, I would most definitely recommend Moneypenny, I think they’re wonderful