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What is Pocket Phone System?

Your business calls, in the cloud, on your mobile.

Pocket Phone System will leave your callers with a great first impression of your business. Benefit from managing your calls like never before using bespoke software and the support of a Moneypenny PA, whenever you need it. Functioning on a pay as you go basis, Pocket Phone System will customise your customer experience and allow you to focus on what you do best – you’re going to love it.

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Hi, I’m Jamie. In this video I’m going to introduce you to Pocket Phone System; a clever bit of kit that gives you total control to manage and answer your own calls.

Why? Because we all know that miss-managed calls cost your business money. And the chances are when a customers calls your business, they ring either your office or your mobile, and that’s great if you’re available. But what about if you’re in a meeting, driving or already on a call?

That’s where Pocket Phone System tears up the rule-book. You choose where your calls ring; to your desk, to your mobile, or even your home number, in fact any number you want. You can even direct them to a colleague or to one of our brilliant PAs who will answer exactly as if based in your office.

So, how does it work? Well, let’s start with your number. If you already have an established business number, no problem – we’ll give you a free divert number to forward your calls to. This is super-easy and, trust me, callers don’t notice a thing.

If you’d like a new business number from us, we’ve plenty to choose from. Both local and national numbers are included in your package. Freephone numbers are available too, for a couple of extra pounds more. You can even make calls from your new business number on your mobile, using the Pocket Phone System app. No more confused customers unsure who’s calling them, just a consistently professional front for your business.

When a customer calls your business they’ll be greeted by your Digital Receptionist. Essentially, a tech version of a traditional receptionist. The callers simply say or select the person they wish to speak to using either Speech recognition or an Auto-attendant, you know a, ‘Press 1 for Sales, 2 for Accounts…’, kind of thing.

Lot’s of our clients use this to make their business look bigger by setting up department options, even though they might go through to the same person – clever, eh? You then set-up call paths, that’s the route your calls will take for each option. For example, you can send calls to your mobile, then if you don’t answer, they’ll go to your desk phone, then to a colleague or even a Moneypenny PA – the idea is that no calls go unanswered. 

All of this can be managed on the go, using the app. So no matter where you are, you’re in control. The result? Your business will look and sound bigger and loads more professional. Callers will be impressed and your’ll gain more business.

But that’s not all – with Pocket Phone System you can filter your calls too. Your VIP callers, the one’s you really don’t want to miss, well, they will bypass your Digital Receptionist and get to you directly. And those pesky sales calls, a thing of the past. Just add them to your block list and they won’t bother you again.

So what happens to your calls out-of-hours? You select the times and days you want to accept calls and choose where they go outside of these times, be it your mobile, a colleague or a Moneypenny PA – whichever suits you. 

And there’s more; save time and have your voicemails transcribed and emailed to you, grow your presence with additional numbers or even create direct dials for your growing team. Everything is managed easily online or within the app, where you’ll also find your calls and message log. Very handy if your searching for a number.

So that’s it folks. I hope that gives you a good idea of how Pocket Phone System works. Got more questions? Get in touch, we would love to hear from you. 

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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