CALL ANSWERING SERVICE

Your dedicated virtual receptionist

One person you know and trust answering calls exactly as if based in your office.

Try us >

Melissa, Moneypenny Receptionist

Meet your virtual receptionist

Knowledgeable, trusted and confident.

    • Sends calls & messages to you, wherever you happen to be working

    • Impresses every single caller

    • Knows you, your business and colleagues well

    • Available when needed - no unnecessary overheads

    • Wins you business

    • Ensures you never miss a business opportunity

Impress your callers

With our call answering service, when someone calls your business number, if you're unavailable or simply don't want to answer the call yourself, that call will pass to your Moneypenny Receptionist, working exactly as if based in your office.

Your Receptionist’s confidence, helpfulness and knowledge will impress your caller. That caller is then either transferred through to you (or a colleague) wherever you are or a message is sent to you immediately as a text or email.

You'll gain time, flexibility, cost savings and a professional image.

Kay, Moneypenny Receptionist.

Our call answering plans

We don’t do per-minute billing. Our plans are based on monthly call volume and are fully customized to suit you. If you’re not happy within the first 14 days, we’ll offer you a full money back guarantee.

To discuss the right plan for you. Tell us a little about you and we’ll be in touch right away.

Alternatively, call us on 866.202.0005. We like to chat.

The Moneypenny difference

Powerful, unique features designed to add value

  • Welcome
    call

    Meet your Moneypenny PA, tell her all about you, your business and how you like to work. She'll build on this knowledge, quickly becoming an invaluable extension of your team.

  • Handy
    app

    Just one of the clever ways to manage how your Moneypenny PA answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to handle your calls based on where you are. Watch video

  • Online
    portal

    An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

  • Additional
    services

    Take advantage of our complementary business services. Expand your presence with a Clever Number and Mailing Address. Save time and money with Call Conferencing and Credit Check.

  • Live
    chat

    The fastest and most effective way to engage your website visitors, improve service and increase enquiries. We can look after chats as well as your calls. Find out more >

  • Welcome
    call

    Meet your Moneypenny Receptionist, tell her all about you, your business and how you like to work. She’ll build on this knowledge, quickly becoming an invaluable extension of your team.

  • Handy
    app

    Just one of the clever ways to manage how your Moneypenny Receptionist answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to answer your calls based on where you are. Watch video

  • Online
    portal

    An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

  • Additional
    services

    Take advantage of our complementary business services. Convey a national presence with the option of toll free numbers, or promote yourself as a local business in any state with our US geographic numbers (202, etc.)

  • Live
    chat

    The fastest and most effective way to engage your website visitors, improve service and increase business leads. We can look after chats as well as your calls. Find out more >

Meet your Moneypenny PA, tell her all about you, your business and how you like to work. She'll build on this knowledge, quickly becoming an invaluable extension of your team.

Just one of the clever ways to manage how your Moneypenny PA answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to handle your calls based on where you are. Watch video

An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

Take advantage of our complementary business services. Expand your presence with a Clever Number and Mailing Address. Save time and money with Call Conferencing and Credit Check.

The fastest and most effective way to engage your website visitors, improve service and increase enquiries. We can look after chats as well as your calls. Find out more >

Meet your Moneypenny Receptionist, tell her all about you, your business and how you like to work. She’ll build on this knowledge, quickly becoming an invaluable extension of your team.

Just one of the clever ways to manage how your Moneypenny Receptionist answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to answer your calls based on where you are. Watch video

An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

Take advantage of our complementary business services. Convey a national presence with the option of toll free numbers, or promote yourself as a local business in any state with our US geographic numbers (202, etc.)

The fastest and most effective way to engage your website visitors, improve service and increase business leads. We can look after chats as well as your calls. Find out more >

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Businesses like yours

  • "We put our trust in Moneypenny, and haven’t looked back."

    John Rizzo, Co-founder, Vaetas

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    "We put our trust in Moneypenny, and haven’t looked back."

    John Rizzo, Co-founder, Vaetas

    Surprised by how many calls they were missing, video marketing platform Vaetas chose Moneypenny to help with its call handling. Outstanding customer experiences are high on Vaetas’ agenda, so they sought Moneypenny’s dedicated answering service. Handling calls from customers, new leads and potential investors, Autumn, their Moneypenny Receptionist, provides an excellent first impression to callers

    quote iconWe realized we needed help with our call handling. Moneypenny really stood out to us – one person dedicated to answering your calls. From the moment we made contact, they couldn’t do enough for us. Autumn took the time to find out about our business, enabling her to build an accurate picture to better handle our calls. We have so much confidence in Autumn. We’re so glad we found Moneypenny.

  • "Professional and polished, Moneypenny has exceeded expectations."

    Amy Rodbell, Founder, Swell Caroline

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    "Professional and polished, Moneypenny has exceeded expectations."

    Amy Rodbell, Founder, Swell Caroline

    Swell Caroline is a costume jewelry and accessories design house based in Atlanta, GA. Founder and creative director, Amy Rodbell, decided to engage with answering specialist, Moneypenny, to transform the way the company answers its calls. Swell Caroline is all about making each customer feel special, so a personalized service in the way their phone is answered was essential. Their own Moneypenny Receptionist took the time to get to know the company and build a rapport with their customers – she became one of the team.

    quote iconWe certainly couldn’t imagine working without Moneypenny by our side. Our very own Moneypenny Receptionist, Mary, is one of the team and she fits in perfectly with our friendly image. The messages Mary sends to us make it much easier for us to help customers with their queries, and the information Moneypenny supplies is really helpful to see exactly how many calls we receive and who is calling. Our callers have no idea they are speaking to an answering service.

  • “Having our own receptionist has elevated us within our market”

    Chris Marcus, Director, Colormatics

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    “Having our own receptionist has elevated us within our market”

    Chris Marcus, Director, Colormatics

    Media production company Colormatics was founded in 2014. The company, located in New York, has a diverse portfolio of clients and specializes in video production, web development and media planning. As a small business, Colormatics recognized the need for a bigger presence and the ability to offer a more professional service. Being part of an industry where it’s normal to rely on voicemail, they also wanted to position themselves ahead of their competitors.

    quote iconI was instantly impressed when I found Moneypenny. The team were super personable and the look of the website was amazing – down to earth and forward thinking. From day one it was a very ‘proper’ service. There is a strong emphasis on relationships and we were able to choose a custom tariff which was tailored to our needs.

  • "Our confidence in Moneypenny makes a positive difference because it gives us peace of mind."

    Helen Stockdale, Commercial Manager, Paddy’s Bathroom

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    "Our confidence in Moneypenny makes a positive difference because it gives us peace of mind."

    Helen Stockdale, Commercial Manager, Paddy’s Bathroom

    Established in 2014, Paddy’s Bathroom is a children’s natural toiletries company, operating in the US and UK. A start-up business, Paddy’s Bathroom was founded by Paul Lindley following the success of its sister company Ella’s Kitchen. Paddy’s Bathroom soon identified that it needed a consumer-facing voice for its US operation, and sought a company that shares the same values and ethos to handle its calls.

    quote iconWhat makes Moneypenny different is the people, the enthusiasm, and the professionalism of the entire organization.It was clear Moneypenny put a lot of time and effort into selecting the perfect receptionist to suit our needs, and those of our consumers. What has been of great benefit is that our business, and its reputation with consumers, is in very safe hands. For a start-up business where there are lots of plates spinning, it’s one less thing for us to worry about. Our confidence in Moneypenny makes a positive difference because it gives us peace of mind.

  • “Moneypenny’s service is definitely the best out there”

    Rupert Hodson, CEO, Dianomi

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    “Moneypenny’s service is definitely the best out there”

    Rupert Hodson, CEO, Dianomi

    Based in New York, Dianomi is a global leader in financial content marketing. The company has over 200 clients and produces a variety of sponsored content including articles, guides, reports and videos. Committed to offering their clients a fantastic experience, Dianomi turned to Moneypenny after hearing excellent reviews from a business associate. As a result, Dianomi can now be assured that their callers receive a professional, consistent and friendly service at all times.

    quote iconWe have seen a huge amount of value in having Moneypenny. Firstly, it’s lowered our overheads because we don’t need to staff a receptionist. Secondly, there’s no way that we could have trained someone to the same standard as Sharon in the short amount of time that it took us to set up the Moneypenny service. Lastly, and perhaps most importantly, it offers our callers a fantastic experience. Now when our clients call we feel confident that they are receiving a great service and that our business sounds professional, consistent and friendly.

Your burning questions

How does Moneypenny know who the call is for?

You are given a forwarding number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.

Are all my calls answered by Moneypenny?

This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.

What happens if my Moneypenny Receptionist is on the phone?

Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.

Are there any long-term contracts?

No – we know you don’t want to be tied into a long-term contract. After the 14-day introductory period there is a three-month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

Does Moneypenny keep a log of my past messages?

Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

What happens out of hours?

From 6.00pm until 08.30am the next morning, your calls will forward to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

About us

You probably have already spoken to Moneypenny, but never realized. Born in 2000, we lead the market in terms of our size and quality.

Collaborating with leading organizations

EXCELLENT

Owned by sibling co-founders Ed Reeves & Rachel Clacher

Award-winning culture

HAPPY STAFF = HAPPY CLIENTS

Trusted by

160K

clients

As seen in

  • New York Times
  • Boston globe
  • INC Magazine
  • BBC News

Get in touch

Call 866.202.0005 to find out more about our service and full money back guarantee.

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