CALL ANSWERING SERVICE

Your dedicated virtual receptionist

One person you know and trust answering calls exactly as if based in your office.

Try us >

Carmen, Moneypenny Receptionist

Meet your virtual receptionist

Knowledgeable, trusted and confident.

    • Sends calls & messages to you, wherever you happen to be working

    • Impresses every single caller

    • Knows you, your business and colleagues well

    • Available when needed - no unnecessary overheads

    • Wins you business

    • Ensures you never miss a business opportunity

Impress your callers

With our call answering service, when someone calls your business number, if you're unavailable or simply don't want to answer the call yourself, that call will pass to your Moneypenny Receptionist, working exactly as if based in your office.

Your Receptionist’s confidence, helpfulness and knowledge will impress your caller. That caller is then either transferred through to you (or a colleague) wherever you are or a message is sent to you immediately as a text or email.

You'll gain time, flexibility, cost savings and a professional image.

Kay, Moneypenny Receptionist.

Our call answering plans

We don't do per-minute billing. Starting at $75 per month, our plans are based on monthly call volume and are fully customized to suit you.

If you're not happy within the first 14 days, we'll offer you a full money back guarantee.

Alternatively, call us on 866.202.0005. We like to chat.

The Moneypenny difference

Powerful, unique features designed to add value

  • Welcome
    call

    Meet your Moneypenny PA, tell her all about you, your business and how you like to work. She'll build on this knowledge, quickly becoming an invaluable extension of your team.

  • Handy
    app

    Just one of the clever ways to manage how your Moneypenny PA answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to handle your calls based on where you are.

  • Online
    portal

    An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

  • Additional
    services

    Take advantage of our complementary business services. Expand your presence with a Clever Number and Mailing Address. Save time and money with Call Conferencing and Credit Check.

  • Live
    chat

    The fastest and most effective way to engage your website visitors, improve service and increase enquiries. We can look after chats as well as your calls. Find out more >

  • Welcome
    call

    Meet your Moneypenny Receptionist, tell her all about you, your business and how you like to work. She’ll build on this knowledge, quickly becoming an invaluable extension of your team.

  • Handy
    app

    Just one of the clever ways to manage how your Moneypenny Receptionist answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to answer your calls based on where you are.

  • Online
    portal

    An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

  • Additional
    services

    Take advantage of our complementary business services. Convey a national presence with the option of toll free numbers, or promote yourself as a local business in any state with our US geographic numbers (202, etc.)

  • Live
    chat

    The fastest and most effective way to engage your website visitors, improve service and increase business leads. We can look after chats as well as your calls. Find out more >

Meet your Moneypenny PA, tell her all about you, your business and how you like to work. She'll build on this knowledge, quickly becoming an invaluable extension of your team.

Just one of the clever ways to manage how your Moneypenny PA answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to handle your calls based on where you are.

An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

Take advantage of our complementary business services. Expand your presence with a Clever Number and Mailing Address. Save time and money with Call Conferencing and Credit Check.

The fastest and most effective way to engage your website visitors, improve service and increase enquiries. We can look after chats as well as your calls. Find out more >

Meet your Moneypenny Receptionist, tell her all about you, your business and how you like to work. She’ll build on this knowledge, quickly becoming an invaluable extension of your team.

Just one of the clever ways to manage how your Moneypenny Receptionist answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to answer your calls based on where you are.

An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

Take advantage of our complementary business services. Convey a national presence with the option of toll free numbers, or promote yourself as a local business in any state with our US geographic numbers (202, etc.)

The fastest and most effective way to engage your website visitors, improve service and increase business leads. We can look after chats as well as your calls. Find out more >

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What our clients say

Law firm
Sterne Kessler
Robert K. Burger, COO, Sterne Kessler

Our clients’ calls are answered - day and night.

Read More
Marketing agency
Dianomi
Rupert Hodson, CEO, Dianomi

Moneypenny’s service is definitely the best out there.

Read More
Law firm
Dianomi
Camelia Ruffin, Attorney, The Ruffin Firm

With our calls outsourced, clients get excellent service.

Read More
Video agency
Vaetas
John Rizzo, Co-founder, Vaetas

We put out trust in Moneypenny, and haven’t looked back.

Read More

"We put our trust in Moneypenny, and haven’t looked back."

John Rizzo, Co-founder, Vaetas

Surprised by how many calls they were missing, video marketing platform Vaetas chose Moneypenny to help with its call handling. Outstanding customer experiences are high on Vaetas’ agenda, so they sought Moneypenny’s dedicated answering service. Handling calls from customers, new leads and potential investors, Autumn, their Moneypenny Receptionist, provides an excellent first impression to callers

We realized we needed help with our call handling. Moneypenny really stood out to us – one person dedicated to answering your calls. From the moment we made contact, they couldn’t do enough for us. Autumn took the time to find out about our business, enabling her to build an accurate picture to better handle our calls. We have so much confidence in Autumn. We’re so glad we found Moneypenny.

"Our clients’ calls are answered - day and night."

Robert K. Burger, COO, Sterne Kessler

Washington DC- based law firm, Sterne, Kessler, Goldstein & Fox, managed clients based internationally and across the US. This resulted in clients calling around the clock, and the law firm finding it increasingly difficult to answer every call. Delivering first-rate call handling is crucial to the firm, so it turned to Moneypenny’s 24-hour call answering service.

We couldn’t be without Moneypenny’s call answering service now. Any calls our team can’t get to overflow seamlessly to our Moneypenny Receptionist, who handles them promptly and professionally, no matter what time of day or night. For us, this is the ideal solution. Moneypenny has undoubtedly brought many benefits and given us the ability to do remarkable things.

“Moneypenny’s service is definitely the best out there.”

Rupert Hodson, CEO, Dianomi

Based in New York, Dianomi is a global leader in financial content marketing. The company has over 200 clients and produces a variety of sponsored content including articles, guides, reports and videos. Committed to offering their clients a fantastic experience, Dianomi turned to Moneypenny after hearing excellent reviews from a business associate. As a result, Dianomi can now be assured that their callers receive a professional, consistent and friendly service at all times.

We have seen a huge amount of value in having Moneypenny. Firstly, it’s lowered our overheads because we don’t need to staff a receptionist. Secondly, there’s no way that we could have trained someone to the same standard as Sharon in the short amount of time that it took us to set up the Moneypenny service. Lastly, and perhaps most importantly, it offers our callers a fantastic experience. Now when our clients call we feel confident that they are receiving a great service and that our business sounds professional, consistent and friendly.

“With our calls outsourced, clients get excellent service.”

Camelia Ruffin, Attorney, The Ruffin Firm

As it became busier, Georgia-based The Ruffin Firm found it an increasing challenge to answer all of its calls professionally. Committed to providing its clients with an exemplary service, it wanted to find a call answering solution that offered a great price and has a strong reputation.

I can’t fault the service, it’s perfect. Every client who calls The Ruffin Firm now speaks to our Moneypenny Receptionist, the messages are immediately sent over to us and are always very detailed. This means we’re able to respond to clients quicker and convert more business. Moneypenny certainly lives up to its reputation, and its customer service and efficiency really makes a difference to our business.

Your burning questions

How does Moneypenny know who the call is for?

You are given a forwarding number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.

Are all my calls answered by Moneypenny?

This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.

What happens if my Moneypenny Receptionist is on the phone?

Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.

Are there any long-term contracts?

No – we know you don’t want to be tied into a long-term contract. After the 14-day introductory period there is a three-month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

Does Moneypenny keep a log of my past messages?

Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

What happens out of hours?

From 6.00pm until 08.30am the next morning, your calls will forward to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

About us

You probably have already spoken to Moneypenny, but never realized. We lead the market in terms of our size and quality.

Collaborating with leading organizations

EXCELLENT

Established in 2000 by sibling
co-founders

Award-winning culture

HAPPY STAFF = HAPPY CLIENTS

Trusted by

160K

clients

As seen in

  • New York Times
  • Boston globe
  • INC Magazine
  • BBC News

Get in touch

Call 866.202.0005 to find out more about our service and full money back guarantee.

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