Answering your calls
as if based in your office.
Whenever you need (all of the time or just when your team is busy) your Moneypenny Receptionist supports you with your calls, answering them as though based in your office.
Every call is transferred through to the correct person's direct line or cell phone, or a message taken and sent immediately by text or email.
As standard, your Moneypenny Receptionist will answer your calls between 8.30am and 6pm ET. Extend these hours with 24/7 support - find out more.
In the event of a disaster situation, ensure your cellular network operates seamlessly by having calls routed to other offices/cell phones within minutes.
Interim & vacation cover
Use Moneypenny on a short-term basis. Gain extra support to cover staff absence, lunch breaks, vacations or periods of high call volume, using the same exacting standards as our full service.
Dedicated specialist teams, such as Concierge, Help Desk and Customer Services. Whatever you're looking for, talk to us. We have lots of experience and are happy to pass it on.
People like you
Moneypenny gives us the ability to do remarkable things.
Robert K. Burger, Chief Operating Officer for Sterne, Kessler, Goldstein & Fox P.L.L.C
Founded in 1978 and based in Washington, DC, Sterne, Kessler, Goldstein & Fox P.L.L.C., is one of the largest U.S. law firms focused solely on the protection, transfer and enforcement of Intellectual Property Rights. In Moneypenny, the firm has found their ideal solution: a 24/7 overspill facility for inbound calls. Overflow call volume, during both working hours and after hours, transfers seamlessly to their Moneypenny Receptionist and her team.
Moneypenny has become an invaluable extension of our own receptionist staff. They really are a unique set of competent, focused professionals who are answering our calls from clients around the clock while giving us the peace of mind. When a client needs to get hold of us, their calls are answered promptly, and they always get the benefit of speaking with a professional receptionist, not a machine. This is an important aspect of our client service.✕
"We have been surprised by how many calls we would have been missing."
Mark Openshaw-Blower, Turner Parkinson Solicitors
Established in 1995, Turner Parkinson has grown to be a multiple award-winning specialist business law firm. Turner Parkinson has a large portfolio of clients, meaning capturing every call is vital. For a firm that believes ‘everything and everyone matters’ and works hard to deliver a high quality service, providing a professional and efficient receptionist service is crucial. When the practice lost all telephone landlines due to an issue with its telecoms provider, they relied on Moneypenny’s Business Continuity and Disaster Recovery service.
"Moneypenny took control calmly and effortlessly and as far as our clients were concerned it was business as usual. We found that the staff at Moneypenny couldn’t have been more helpful. They were calm and reassuring and at every stage provided us with an excellent service. We were so impressed, that Moneypenny is now taking overspill calls for us. This is proving particularly useful for very busy periods and to cover staff absences and holidays and ensures that we are never missing a call."✕
"I’m proud to say, we now never miss a call."
David Eagle, Royds Withy King Solicitors
Royds Withy King is a leading law firm, a highly respected solicitors offering specialist advice to both corporate and private clients. Royds Withy King faced pressures on internal resources and knew they needed to outsource their call handling. Moneypenny was recommended to them and after a trial they diverted new business inquiries and main switchboard calls to the call handling experts.
"The impact of Moneypenny was immediate. We were astounded by the precision and overall professionalism of the service. Our Moneypenny Receptionist does a fantastic job of portraying our business in exactly the right way."✕
The finest receptionists
in the land.
The finest receptionists
Recruited for their 'can-do' attitude and professional approach, Moneypenny Receptionists are individuals you will get to know and trust.
They’re dedicated to your business, building lasting relationships with both clients and callers. They will answer your calls with care, professionalism and confidentiality.
We get to know you, your team and your callers, just as if based in your office. This familiarity creates confidence that fuels our ability to impress callers and staff alike.
Call history mapping. Repeat caller? We’ll already know their details, who they spoke to and why they called.
The App. Working from home? Staff use the App to set their home or cell phone as the destination for callers, rather than the office phone.
Audit trail. Detailed management information.
Call deflection. Control which calls, at what times or under what circumstances, you want to pass to Moneypenny.
Sales calls. Recognition and blocking.
Outstanding service levels
Your customers experience the red carpet treatment.
Seamless remote working
Your team receives calls on the move or at home.
No more temps
Lunches, vacations and sickness covered.
There when you need it, not an overhead when you don't.
24 hour service
Recreating your service level expectations, out of hours.
Have round-the-clock switchboard support, without compromising service levels. Moneypenny guarantees that our award-winning receptionists will answer your calls perfectly, no matter what hour of the day or night.