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Minko Law Office offers clients a more valuable service

Angela Del Guidice, Client Services Coordinator, explains how the Estate Planning and Elder Law experts have made the right decision with Call Answering from Moneypenny.

When did you realize you needed support?

“It was becoming increasingly difficult to keep up with our high call volume. As a result, calls were being missed and finding the time to catch up on voicemails was impossible. This was overwhelming for our in-house team, so we knew we needed to fix it. Moneypenny was the first company we tried and they fit perfectly.”

What does good customer service look like?

“In our line of work, we have to ensure we’re always presenting a professional front in order to achieve good customer service. In the legal industry, it’s important that you take your customer service seriously – clients will simply call the next firm if you don’t.”

How has Moneypenny changed your business?

“Moneypenny is on hand to answer any calls we miss. Debbie, our Moneypenny Receptionist, is always professional and represents our firm brilliantly. It’s as if she’s here in the office with us. She deals with our new clients too so, as their first impression of our firm, it’s really important that they have a positive experience – Debbie gets this right every time.”

What are the key benefits?

“Having support for our calls has enabled us to provide our clients with a better service. If we speak to clients in the first instance, we’re under pressure to advise them there and then. With Moneypenny taking messages, it gives us time to fully understand the client’s inquiry and gives us the confidence that we’re providing them with the most valuable information possible.”

Any advice for other businesses?

“We’re so pleased we tried Moneypenny – it was absolutely the right decision for our firm.”

We give you amazing people and technology:

Phone Answering

Your own Moneypenny Receptionist to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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