Moneypenny Blog | Resources

For many service businesses, the phone has a habit of ringing at exactly the wrong moment. It oft…

Key takeaways Mental wellbeing is becoming a core leadership responsibility Careers are more flexibl…

Quick summary January planning for small business owners doesn’t need to feel overwhelming. This c…

The bottom line AI search is changing how customers discover, compare, and trust providers, and it�…

Most businesses don’t lose customers because the product isn’t good enough. They lose them becau…

I recently visited a five star restaurant in Liverpool. The food was great and the service was atten…

If your business is growing, missed calls can start to feel like an unavoidable side effect of succe…

Customer expectations keep rising. By 2026, fast response times, consistent service, and genuine hum…

There are moments in every business where it’s important to take a step back and ask a straigh…

Delivering great customer experience (CX) has become one of the most powerful differentiators for UK…

Calls, chats and messages are often the first real experience a customer has with your business, yet…

Senior leaders are being asked the same question from every angle: how do we use AI in customer comm…

Blog