Looking after your calls
as if based in your office.
We support or replace your existing in-house team with either amazing people, world-leading technology, or a combination of the two. Briefed by you, dedicated Moneypenny Receptionists quickly get to know your staff and callers alike, working as a seamless extension of your business.
However you choose to use us, every call is transferred through to the correct person's direct line or mobile phone, or a message taken and sent immediately by text or email.
For businesses who want to raise service levels whilst keeping staff levels to an absolute minimum, our Digital Switchboard allows callers to self-serve, by saying the name of the person or department they wish to speak to. Should the caller require assistance, the call passes instantly to a dedicated Moneypenny Receptionist. No delays. No please repeat. Read more
Interim & Business continuity
Choosing to use Moneypenny on an ad-hoc basis ensures that whatever’s happening in your office, callers assume it’s ‘business as usual’. In an emergency, our invocation hotline means your Moneypenny Receptionist will be on hand to look after your calls at a moment’s notice.
Similarly, using us to provide short-term cover for staff absence, lunch times or periods of high call volume removes the HR headache of managing staff rotas. You will be confident that whoever’s manning your switchboard, service levels remain high.
We can do so much more than support your switchboard alone. Talk to us about our dedicated Specialist Teams, who will handle calls, update your Twitter feed, respond to emails, take payments and lots more. We’ll work with you develop a solution that’s right for you. We’ve lots of experience and are happy to pass it on.
People like you
"Moneypenny has become our frontline. We know we’re capturing every call."
Vicki Preston, Adestra
Digital marketing technology specialist Adestra solves its customers’ complex problems using email-driven technology. Empowering their clients to maximise marketing ROI, the software service is, in its own words, ‘obsessed’ with customer service and success. Moneypenny handles all calls to Adestra’s general number, and overflow calls for their US office based in Dallas, Texas. Delivering the best response to customers is a key focus for Adestra: Moneypenny offers the ideal solution.
With our Moneypenny Receptionist, Alyce’s support clients know they can reach us quickly, helping to build the personal rapport that leads to lasting professional relationships. We know we are never missing a call so we are not missing out on any business opportunities. It’s such an efficient service and a highly cost-effective way of doing things. The value for money is exceptional.✕
“Digital Switchboard is the perfect alternative to a permanent receptionist.”
Simon Shiers, MCS Investment Property
You might think a company like MCS Investment Property would shy away from the concept of speech recognition to support the work it undertakes for a range of both UK and international clients. Quite the contrary. Making use of innovative technology like Digital Switchboard means it can respond to callers quickly and efficiently at all times, whilst keeping costs down. Win win.
I couldn’t justify adding a permanent member of staff to our team to cover reception. Thanks to Digital Switchboard, there’s absolutely no need. For an affordable price, it delivers a quality product, supported by experienced people who know their telecoms. A fast set-up made for a refreshing change to our usual experience of ‘back end’ systems. I am confident callers appreciate the professional and efficient response they experience every time they call us.✕
"I am amazed that everyone isn’t using Moneypenny!"
James Wyatt, Barton Wyatt
Multi-award winning estate agents Barton Wyatt, based in Surrey, covers many business areas, including property sales, corporate lettings, property management, new homes, land appraisal, development and buy-to-let advice as well as portfolio management. Barton Wyatt has been using Moneypenny for a number of years to take overflow calls for busy times during the day and to extend the office’s virtual opening hours.
Every call is important to us; the value of just one could potentially be enormous. It’s all about delivering a high quality service 100% of the time.✕
"Right from the start the service has been excellent."
Jason Tebb, Ivy Gate Estate Agents
Ivy Gate is an estate and lettings agency providing a personal and bespoke approach to selling and letting homes in London and Surrey. Known for excellent service and placing a firm emphasis on building individual relationships with clients, Ivy Gate turned to Moneypenny to ensure absolutely every call coming in to the business is captured while delivering consistent client contact whether out on the road or in the office. They needed a consistent answering service throughout the week with a clear method of forwarding messages to mobiles in real time; a seamless integration between on the road and in the office communication with a consistent customer experience throughout.
It is clear Moneypenny has a dedicated property team which understands the sector as they knew straight away what calls to expect and how to deal with them. Knowing Moneypenny is right behind us is enormously reassuring and our Moneypenny Receptionist works just as hard as we do to make our clients feel special.✕
"I'm proud to say, we now never miss a call."
David Eagle, Royds Withy King Solicitors
Royds Withy King is a leading law firm with an office network across the south of England. A highly respected solicitors offering specialist advice to both corporate and private clients, Royds Withy King faced pressures on internal resources and knew they needed to outsource their call handling. Moneypenny was recommended to them and after a trial they diverted new business enquiries and main switchboard calls to the call handling experts.
The impact of Moneypenny was immediate. We were astounded by the precision and overall professionalism of the service. Our Moneypenny Receptionist does a fantastic job of portraying our business in exactly the right way.✕
"We have been surprised by how many calls we would have been missing."
Mark Openshaw-Blower, Turner Parkinson Solicitors
Established in Manchester in 1995, Turner Parkinson has grown to be a multiple award-winning specialist business law firm. Turner Parkinson has a large portfolio of clients, meaning capturing every call is vital. For a firm that believes ‘everything and everyone matters’ and works hard to deliver a high quality service, providing a professional and efficient receptionist service is crucial. When the practice lost all telephone landlines due to an issue with its telecoms provider, they relied on Moneypenny’s Business Continuity and Disaster Recovery service.
Moneypenny took control calmly and effortlessly and as far as our clients were concerned it was business as usual. We found that the staff at Moneypenny couldn’t have been more helpful. They were calm and reassuring and at every stage provided us with an excellent service. We were so impressed, that Moneypenny is now taking overspill calls for us. This is proving particularly useful for very busy periods and to cover staff absences and holidays and ensures that we are never missing a call.✕
"Moneypenny gives such a flexible and consistently reliable service."
David Wilson-Green, Mazda
Using Moneypenny’s Outsourced Switchboard means that staff in Mazda’s headquarters, along with tens of dealerships across the country, can concentrate on greeting visitors in their busy receptions while callers are handled professionally and efficiently.
Moneypenny has seamlessly integrated into our own in-house contact centre, allowing us to manage calls with the professionalism expected of our customer focussed brand. They give such a flexible and consistently reliable service.✕
The Moneypenny Difference
The finest receptionists
Moneypenny Receptionists are individuals you'd be happy to employ yourself.
Working in small teams of four, they’re dedicated to your business, building lasting relationships with both your clients and callers. They will look after your calls with care, professionalism and confidentiality.
Renowned for their knowledge and professionalism, our team will get to know you, your employees and your callers, in a manner which belies the fact that we're not based in your office. Building lasting relationships with your customers, we’ll look after them with care and confidentiality.
We’re constantly developing our services and have established partnerships with global brands to ensure you have direct access to the very latest technology.
Digital Switchboard has been developed in collaboration with IBM Watson and Nuance technology. There are no delays or ‘please repeat’. It’s the most advanced, accurate and service enhancing way to automate your switchboard. We also provide:
- Call history mapping to identify and greet repeat callers
- The App for staff to manage their calls on the go
- Audit trail and call analysis via the Online Portal
- Recognition and blocking of repeat sales calls
Outstanding service levels
Your customers experience the red carpet treatment.
Seamless remote working
Your team receives calls on the move or at home.
Peace of mind your switchboard is always covered.
Drive down overheads even further with speech recognition in place.
Moneypenny guarantees that the level of quality offered by our award-winning Moneypenny Receptionists at 3am will be the same as that offered at 3pm. Day or night, our high quality service will be seamless.