Exceptional businesses, including Magic Circle law firms and leading brands, outsource their switchboard to Moneypenny.
We give you dedicated receptionists, on hand 24/7, to look after everything your in-house team does and more. Their can-do attitude and attention to detail delivers outstanding service to your customers and staff, and significant cost savings for you.
Moneypenny's reputation for high quality outsourced call handling makes us the #1 choice for businesses and organisations across all sectors. We invest in our people, giving them world-class training and support to ensure they exceed your service expectations. Whether you're looking for fully outsourced provision to help improve front of house, overflow support to reduce call waiting times, or you just want a completely fresh take on the management of your switchboard as a whole; talk to us. No other provider has the experience, quality of people or artificial intelligence (AI) technology to match the level of sophistication and cost-savings we will bring to your switchboard.
Your own team of dedicated receptionists
Individuals accountable to your business, who you can liaise with on a daily basis
Flexible support as and when you need it
Use us as overflow support and if circumstances change, send all of your calls to us
Calls answered seamlessly
Enjoy instant support & assistance no matter how much call volumes fluctuate
Calls transferred to your team wherever they are
This can be on or off-site - we'll also send any messages immediately
Let us book things on your behalf
Appointments, meeting rooms, taxis - we're happy to mirror internal wherever possible
Call & message history available online
Access a full call & message log for you & your staff to review and audit
Be open around the clock
We can be here for you 24/7 if needed - ideal for international offices
Option to apply speech recognition
80% of callers know who they want to speak to; save money by allowing people to route themselves
Provide us with a few contact details and one of our dedicated Account Managers will contact you right away.
We work with you to select the right receptionists for your business. Brief us on how you'd like calls to be handled and tell us about VIPs so we can treat them like gold.
We'll have already determined whether you plan to send overflow or all calls to Moneypenny to be answered. We'll also work with internal team members and even deal with external providers directly if you wish.
With an online diary and call handling instructions to hand for each of your employees, your Moneypenny Receptionists will work together diligently; either transferring calls or sending messages immediately.
Reduce your operating costs
Move fixed costs to variable costs with our flexible contracting options
Scale instantly based on demand
Our support expands or contracts in real-time to match your business needs
Improve the customer journey
We ensure all of your customer touchpoints are prompt, impressive and seamless
Free up internal resources
We give management back their time and the ability to release equipment and office space
Access world-class capabilities
Enjoy the very latest in customer contact innovations without any investment
Gain an immediate business continuity plan
Meet agreed SLAs and gain peace of mind your business is protected against the unexpected
Want to know what your current switchboard is costing you right now and how much you will save by outsourcing? Our switchboard calculator tots up all of the associated overheads (even helping you estimate them if you don't have the figures to hand) and returns an accurate snapshot of your current outlay versus the cost of outsourcing some or all of your calls to Moneypenny.Input your data now >
Moneypenny's in-house IT team build world-leading cloud technologies into our own systems to deliver solutions that match your exact business requirements. The result is one flexible system, perfectly adapted to keep your business one step ahead in our ever-changing world of communications.
Global brands support constant in-house development
Powerful apps allow you to manage our service anywhere, 24/7
Integrated with Microsoft Teams
Calls managed based on your real-time Microsoft Teams status
Systems that push the boundaries of natural language processing
70m annual data learnings result in highly accurate CRM systems
Able to access leading CRM platforms
In addition to the lead Moneypenny Receptionist who's accountable to you and your team, we'll also give you your own Key Account Manager to take care of any service or account queries you may have from time to time. Data intelligence is key to maximising the benefits of agile outsourcing which is why, in addition to the daily statistics and online reports available in your Moneypenny portal, we'll also catch up with you regularly to discuss monthly usage and ways to drive further cost efficiencies. Our team are experts in their field and are happy to share practical advice on how to optimise your service.
AI presents businesses with an unprecedented opportunity to significantly reduce switchboard costs without compromising service levels. Incorporating Amazon and Twilio technology, Digital Switchboard's intelligent speech recognition allows your callers to self-serve. Calls are routed to the person or department they wish to speak to in an instant.
Moneypenny's own carefully designed artificial intelligence (AI) product
Incorporates world-leading Amazon and Twilio technology
Exceeds all expectations on cost reduction, service delivery and ease of set-upFind out more >
The only prerequisite to working at Moneypenny is a positive and proactive approach. The rest, we teach. We've the very best people, engaged in a happy working environment to represent you perfectly.
We invest in our team, giving them the skills and knowledge to deliver exceptional service on behalf of our clients. Our slick recruitment & training program leaves only the best candidates standing.
Our unique working environment (consistently recognised as a 'Best Company to Work For) inspires everyone to give 110%. This is the true value we deliver for clients.
Culture is the beating heart of any business. Our free whitepaper provides your team with helpful tips and advice based on our own experience, as well as industry benchmarks and best practice.Download FREE whitepaper now >
Moneypenny's service is a perfect fit for our needs.
Customer Support Manager
I don't give praise easily, but Moneypenny is excellent.
Call answering has given our dealership the edge.
Richard Fraser Lawson
Moneypenny's ability to understand the needs of callers is impressive.
Moneypenny has helped increase appointment bookings.
No matter what time of day or night, we never miss a buyer enquiry.
Service and client rapport has been transformed.
Moneypenny ensures our switchboard is future-proofed.
A personal and professional touch with every interaction.
Head of Premises & Facilities
We make an excellent first impression - every time.
Every opportunity is captured - we couldn't be happier with the service.
Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.
featured in The Sunday Times 100 Best Companies to Work For
market leader in terms of size and quality
clients trust us
UK-based, global provider
Submit your details and we'll contact you right away to discuss your needs in more detail.