Looking after your calls
as if based in your office.
Our service
Whenever you need (all of the time or just when your team is busy) your Moneypenny Receptionist supports you with your calls, looking after them as though based in your office.
Every call is transferred through to the correct person's direct line or mobile phone, or a message taken and sent immediately by text or email.
Business continuity
In the event of a disaster situation, ensure your telecoms network operates seamlessly by having calls routed to other offices/home offices within minutes.
Interim & holiday cover
Remove the need to manage staff rotas. Short-term cover for: staff absence, lunch times or periods of high call volume, using the same exacting standards as our full service.
Bespoke services
Dedicated specialist teams, such as Concierge, Help Desk and Customer Services. Whatever you're looking for, talk to us. We have lots of experience and are happy to pass it on.
People like you
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"Moneypenny has become our frontline. We know we’re capturing every call."
Vicki Preston, Adestra
With our Moneypenny Receptionist, Alyce’s support clients know they can reach us quickly, helping to build the personal rapport that leads to lasting professional relationships. We know we are never missing a call so we are not missing out on any business opportunities. It’s such an efficient service and a highly cost-effective way of doing things. The value for money is exceptional. -
"I would not hesitate to recommend Moneypenny."
Robert Talbot, OGR Stock Denton Solicitors LLP
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"I am amazed that everyone isn’t using Moneypenny!"
James Wyatt, Barton Wyatt
Every call is important to us; the value of just one could potentially be enormous. It’s all about delivering a high quality service 100% of the time. -
"Right from the start the service has been excellent."
Jason Tebb, Ivy Gate Estate Agents
It is clear Moneypenny has a dedicated property team which understands the sector as they knew straight away what calls to expect and how to deal with them. Knowing Moneypenny is right behind us is enormously reassuring and our Moneypenny Receptionist works just as hard as we do to make our clients feel special. -
"I'm proud to say, we now never miss a call."
David Eagle, Royds Withy King Solicitors
The impact of Moneypenny was immediate. We were astounded by the precision and overall professionalism of the service. Our Moneypenny Receptionist does a fantastic job of portraying our business in exactly the right way. -
"We have been surprised by how many calls we would have been missing."
Mark Openshaw-Blower, Turner Parkinson Solicitors
Moneypenny took control calmly and effortlessly and as far as our clients were concerned it was business as usual. We found that the staff at Moneypenny couldn’t have been more helpful. They were calm and reassuring and at every stage provided us with an excellent service. We were so impressed, that Moneypenny is now taking overspill calls for us. This is proving particularly useful for very busy periods and to cover staff absences and holidays and ensures that we are never missing a call. -
"Fast growing business. Satellite offices."
James Knight, Keystone Law
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"It is really simple for our customers to get in touch with us now."
Kelly Radley, Canal & River Trust
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"Moneypenny have streamlined our call answering process throughout the UK."
Rachel Evans, Jackson Fire and Security Solutions
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People who you know and trust
The finest receptionists
Recruited for their 'can-do' attitude and professional approach, Moneypenny Receptionists are individuals you'd be happy to employ yourself.
They’re dedicated to your business, building lasting relationships with both clients and callers. They will look after your calls and callers with care, professionalism and confidentiality.
Strong relationships
We get to know you, your team and your callers, in a manner which belies the fact that we're not based in your office. This familiarity creates confidence that fuels our ability to impress callers and staff alike.
Leading technology
Call history mapping. Repeat caller? We’ll already know their details, who they spoke to and why they called.
The App. Working from home? Staff use the App to set their home or mobile phone as the destination for callers, rather than the office phone.
Audit trail. Detailed management information with the Online Portal.
Call deflection. Control which calls, at what times or under what circumstances, you want to pass to Moneypenny.
Sales calls. Recognition and blocking of repeat sales calls.
Highlights
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Outstanding service levels
Your customers experience the red carpet treatment.
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Seamless remote working
Your team receives calls on the move or at home.
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No more temps
Lunches, holidays and sickness covered.
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Cut costs
There when you need it, not an overhead when you don't.
24/7 Cover
Moneypenny guarantees that the level of quality offered by our award-winning Moneypenny Receptionists at 3am will be the same as that offered at 3pm. Day or night, our high quality service will be seamless.