Alison, Moneypenny PA
Outsourced Switchboard
The finest receptionists in the land
Flexible support to capture overflow calls or provide you with fully-outsourced switchboard provision.
Looking after your calls
as if based in your office.
Our service
Whenever you need (all of the time or just when your team is busy) your Moneypenny Receptionist supports you with your calls, looking after them as though based in your office.
Every call is transferred through to the correct person’s direct line or mobile phone, or a message taken and sent immediately by text or email.
Business continuity
In the event of a disaster situation, ensure your telecoms network operates seamlessly by having calls routed to other offices/home offices within minutes.
Interim & holiday cover
Remove the need to manage staff rotas. Short-term cover for: staff absence, lunch times or periods of high call volume, using the same exacting standards as our full service.
Bespoke services
Dedicated specialist teams, such as Concierge, Help Desk and Customer Services. Whatever you’re looking for, talk to us. We have lots of experience and are happy to pass it on.
People like you
"Moneypenny has become our frontline. We know we’re capturing every call."
Vicki Preston, Adestra
Digital marketing technology specialist Adestra solves its customers’ complex problems using email-driven technology. Empowering their clients to maximise marketing ROI, the software service is, in its own words, ‘obsessed’ with customer service and success. Moneypenny handles all calls to Adestra’s general number, and overflow calls for their US office based in Dallas, Texas. Delivering the best response to customers is a key focus for Adestra: Moneypenny offers the ideal solution.
With our Moneypenny Receptionist, Alyce’s support clients know they can reach us quickly, helping to build the personal rapport that leads to lasting professional relationships. We know we are never missing a call so we are not missing out on any business opportunities. It’s such an efficient service and a highly cost-effective way of doing things. The value for money is exceptional.
"I am amazed that everyone isn’t using Moneypenny!"
James Wyatt, Barton Wyatt
Multi-award winning estate agents Barton Wyatt, based in Surrey, covers many business areas, including property sales, corporate lettings, property management, new homes, land appraisal, development and buy-to-let advice as well as portfolio management. Barton Wyatt has been using Moneypenny for a number of years to take overflow calls for busy times during the day and to extend the office’s virtual opening hours.
Every call is important to us; the value of just one could potentially be enormous. It’s all about delivering a high quality service 100% of the time.
"Right from the start the service has been excellent."
Jason Tebb, Ivy Gate Estate Agents
Ivy Gate is an estate and lettings agency providing a personal and bespoke approach to selling and letting homes in London and Surrey. Known for excellent service and placing a firm emphasis on building individual relationships with clients, Ivy Gate turned to Moneypenny to ensure absolutely every call coming in to the business is captured while delivering consistent client contact whether out on the road or in the office. They needed a consistent answering service throughout the week with a clear method of forwarding messages to mobiles in real time; a seamless integration between on the road and in the office communication with a consistent customer experience throughout.
It is clear Moneypenny has a dedicated property team which understands the sector as they knew straight away what calls to expect and how to deal with them. Knowing Moneypenny is right behind us is enormously reassuring and our Moneypenny Receptionist works just as hard as we do to make our clients feel special.
"I'm proud to say, we now never miss a call."
David Eagle, Withy King Solicitors
Withy King is a leading law firm with an office network across the south of England. A highly respected solicitors offering specialist advice to both corporate and private clients, Withy King faced pressures on internal resources and knew they needed to outsource their call handling. Moneypenny was recommended to them and after a trial they diverted new business enquiries and main switchboard calls to the call handling experts.
The impact of Moneypenny was immediate. We were astounded by the precision and overall professionalism of the service. Our Moneypenny Receptionist does a fantastic job of portraying our business in exactly the right way.
"We have been surprised by how many calls we would have been missing."
Mark Openshaw-Blower, Turner Parkinson Solicitors
Established in Manchester in 1995, Turner Parkinson has grown to be a multiple award-winning specialist business law firm. Turner Parkinson has a large portfolio of clients, meaning capturing every call is vital. For a firm that believes ‘everything and everyone matters’ and works hard to deliver a high quality service, providing a professional and efficient receptionist service is crucial. When the practice lost all telephone landlines due to an issue with its telecoms provider, they relied on Moneypenny’s Business Continuity and Disaster Recovery service.
Moneypenny took control calmly and effortlessly and as far as our clients were concerned it was business as usual. We found that the staff at Moneypenny couldn’t have been more helpful. They were calm and reassuring and at every stage provided us with an excellent service. We were so impressed, that Moneypenny is now taking overspill calls for us. This is proving particularly useful for very busy periods and to cover staff absences and holidays and ensures that we are never missing a call.
"We're delivering a first-class service."
Lucy Morton, W.A.Ellis Estate Agents
W.A.Ellis is a boutique property specialist across London’s prime residential addresses. Shocked by how many calls they had been missing or not getting to quickly enough led the estate agent to trial the service after hearing good reports. Receiving calls from overseas clients and investors means the availability of evening and weekend support is extremely valuable to them.
Moneypenny was excellent from the start. Right from the beginning they’ve provided us with a professional service and Tracey, our Moneypenny Receptionist, has become a valuable extension to our team. Having Moneypenny behind us ensures we are providing a personal and quality response whatever time it is, and we have confidence that we have everything covered. I wish that we had started using the service much sooner.
People who you know and trust
The finest receptionists
Recruited for their ‘can-do’ attitude and professional approach, Moneypenny Receptionists are individuals you’d be happy to employ yourself.
They’re dedicated to your business, building lasting relationships with both clients and callers. They will look after your calls and callers with care, professionalism and confidentiality.
Strong relationships.
We get to know you, your team and your callers, in a manner which belies the fact that we’re not based in your office. This familiarity creates confidence that fuels our ability to impress callers and staff alike.
Leading technology
Call history mapping.
Repeat caller? We’ll already know their details, who they spoke to and why they called.
The App.
Working from home? Staff use the App to set their home or mobile as the destination for callers, rather than the office phone.
Audit trail.
Detailed management information.
Call deflection.
Control which calls, at what times or under what circumstances, you want to pass to Moneypenny.
Sales calls.
Recognition and blocking.
Outstanding service levels
Your customers experience the red carpet treatment.
Seamless remote working
Your team receives calls on the move or at home.
No more temps
Lunches, holidays and sickness covered.
Cut costs
There when you need it, not an overhead when you don’t.
24/7 Cover
Moneypenny guarantees the same level of service and quality of staff no matter what hour of the day or night it is.
Experienced UK–based Moneypenny Receptionists are seconded for 6 months to our office in Auckland, New Zealand. There they handle our night-time calls, during their daytime.