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Outsourced Switchboard Services

Dedicated receptionists accountable to you

24/7 outsourcing for some or all of your switchboard calls.

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Kay, Moneypenny Receptionist.

Supporting businesses of all shapes and sizes

Over 13,000 UK businesses rely on a dedicated Moneypenny Receptionist and small team to look after calls exactly as if based in their office. Global corporations, household brands, law firms, estate agents and so many other sectors trust us to answer calls all of the time or just when their own team is busy or unavailable.

Whether you've recently had to furlough front of house staff; you're unable to transfer calls remotely and are struggling to replicate your usual switchboard experience from home; or maybe you're one of the lucky industries where demand is on the up; talk to us. No other provider has the experience, quality of people or technology to match the continuity of service we will bring to your switchboard.

Meet our Moneypenny Receptionists

Knowledgeable, trusted and confident.

  • Know your business & employees well

  • Impresses callers and staff alike

  • Respond knowledgeably & confidently to your callers' needs

Meet our Moneypenny Receptionists
  • On hand 24/7 to support or replace your in-house team

  • Work remotely as a seamless extension of your business

  • Pass calls and messages to you & your team, wherever you're working

No-obligation trial

Experience our full service, no half measures. We'll select the right Moneypenny Receptionist for your business and provide you with a full report towards the end of your trial detailing your busy days and when your switchboard needs support the most. With absolutely no ongoing commitment - you've got nothing to lose.

Discuss the right package for you. Submit your details and we'll be in touch right away.

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

Let us represent you perfectly

Provide us with your employee list and tell us how you like to work. From here, your dedicated Moneypenny Receptionists will answer calls in your company name, forwarding any calls or messages to your remote working team immediately.

Access calls & messages remotely

We'll give you access to your own secure portal, where you can review every call we've taken and what we did with it. There's also a record of every message sent too. Perfect if you want to know which of your remote working staff members are dealing with callers.

Save even more money

Reduce costs further with the help of multiple auto-attendants in place resolving FAQs, leaving only urgent or new enquiries to be dealt with by your Moneypenny Receptionists. Ideal for switchboards with persistently high call volume.

Clever technology you won't find elsewhere

Caller recognition

Caller
Recognition

Our clever in-house software recognises anyone who’s called before. This feature wows repeat callers, and also allows us to block persistent sales people. Caller recognition is just one of the ways we’re able to answer calls more efficiently than an in-house team.

Online portal

Online
Portal

Every single call we answer on your behalf is available to view 24/7 in your secure online portal. You’ll always know exactly who called, when, from what company and the exact nature of their enquiry.

  • Access all calls and messages
  • Review call trend reports
  • View a caller heatmap
  • Edit your company details
In-house software

In-house
Software

Our in-house software, or 'RITA' as she’s fondly known, is jam-packed with clever features you simply won't find elsewhere. Combine RITA with your awesome Moneypenny Receptionist, and you have an unbeatable switchboard solution.

  • Houses everything we need to answer calls according to individual instructions
  • Quick searches and shortcuts make information retrieval and message taking effortless
  • References real-time employee availability provided via the Moneypenny app
  • Can be integrated with in-house CRM and online booking systems
Digital Switchboard

Digital
Switchboard

AI presents businesses with an unprecedented opportunity to significantly reduce switchboard costs without compromising service levels. Incorporating Amazon and Twilio technology, Digital Switchboard’s intelligent speech recognition allows callers to self-serve. Calls are routed to the person or department they wish to speak to in an instant.

  • Moneypenny's own carefully designed artificial intelligence (AI) product
  • Incorporates world-leading Amazon and Twilio technology
  • Exceeds all expectations on cost reduction, service delivery and ease of set-up
Find out more >
Specialist teams

Specialist
teams

Looking for more than just switchboard cover? Whichever channel your customers use, deliver amazing service at lower costs. Specialist Teams is a bespoke mix of automation and people available on a per seat basis, handling calls, updating your social media, responding to emails or chats, taking payments or managing requests.

Find out more >

Our clever in-house software recognises anyone who’s called before. This feature wows repeat callers, and also allows us to block persistent sales people. Caller recognition is just one of the ways we’re able to answer calls more efficiently than an in-house team.

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"The best out there. We can't recommend Moneypenny more highly."

What our clients say

Car dealership
David Wilson-Green, Mazda

Moneypenny gives such a flexible and consistently reliable service.

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Law firm
OGR Stock Denton
Robert Talbot, OGR Stock Denton

I would not hesitate to recommend Moneypenny.

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Estate agency
James Wyatt, Barton Wyatt

I am amazed that everyone isn't using Moneypenny!

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Law firm
Keystone Law
James Knight, Keystone Law

Call answering allows us to operate seamlessly.

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Marketing agency
Vicki Preston, Adestra

Moneypenny has become our frontline. We're capturing every call.

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Law firm
Neil Lloyd, FBC Manby Bowdler

We make an excellent first impression - every time.

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Law firm
David Eagle, Royds Withy King

The service just works - it's as simple as that.

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Franchised business
Jackson Fire and Security Solutions
Rachel Evans, Jackson Fire and Security

Moneypenny have streamlined our call answering process.

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Law firm
Steven Treharne, Mogers Drewett

With Moneypenny, our callers always receive exceptional service.

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Estate agent
Keystone Law
Gary O'Hare, Streets Ahead Estate Agents

Moneypenny has added huge value to our business.

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"Moneypenny gives such a flexible and consistently reliable service."

David Wilson-Green, Mazda

Using Moneypenny's Outsourced Switchboard means that staff in Mazda's headquarters, along with tens of dealerships across the country, can concentrate on greeting visitors in their busy receptions while callers are handled professionally and efficiently.

Moneypenny has seamlessly integrated into our own in-house contact centre, allowing us to manage calls with the professionalism expected of our customer focussed brand. They give such a flexible and consistently reliable service.

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"Moneypenny has become our frontline. We're capturing every call."

Vicki Preston, Adestra

Digital marketing technology specialist Adestra solves its customers' complex problems using email-driven technology. Empowering their clients to maximise marketing ROI, the software service is, in its own words, ‘obsessed' with customer service and success. Moneypenny handles all calls to Adestra's general number, and overflow calls for their US office based in Dallas, Texas. Delivering the best response to customers is a key focus for Adestra: Moneypenny offers the ideal solution.

With our Moneypenny Receptionist, Alyce's support clients know they can reach us quickly, helping to build the personal rapport that leads to lasting professional relationships. We know we are never missing a call so we are not missing out on any business opportunities. It's such an efficient service and a highly cost-effective way of doing things. The value for money is exceptional.

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"I am amazed that everyone isn't using Moneypenny!"

James Wyatt, Barton Wyatt

Multi-award winning estate agents Barton Wyatt, based in Surrey, covers many business areas, including property sales, corporate lettings, property management, new homes, land appraisal, development and buy-to-let advice as well as portfolio management. Barton Wyatt has been using Moneypenny for a number of years to take overflow calls for busy times during the day and to extend the office's virtual opening hours.

Every call is important to us; the value of just one could potentially be enormous. It's all about delivering a high quality service 100% of the time.

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Your burning questions

Where are Moneypenny Receptionists based given the current social restrictions in place?

For the time being, our team has transitioned to 100% homeworking. Whilst this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!

Can we specify which calls Moneypenny answers?

Absolutely, you can outsource all of your switchboard calls, rely on us for overflow support, add on out of hours cover - how you use us is entirely up to you.

Can employees provide their own call handling instructions?

Yes of course, we understand your team - particularly senior employees and directors - will likely have individual requirements. We don't follow scripts. Our system allows us to handle calls according to the needs of each individual.

What happens out of hours?

From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny Receptionist will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

How will our Moneypenny Receptionists deal with members of my team working remotely?

This isn't a problem whatsoever - your Moneypenny Receptionists will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.

Are calls transferred straight through or announced?

Tell us what suits you. We offer fully-announced and blind transfer services. Need a bespoke mix of the two? We can do this as well.

How does Moneypenny report on calls handled?

We give you access to your own online portal, where you can view a real-time audit of all calls and messages handled. The portal also offers a full range of call statistics, or we can create bespoke reports if you need them. You'll always have full visibility.

How quickly can we be set up?

Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider directly if you wish.

Moneypenny is fully operational and ready to support you

Most people have spoken to Moneypenny. Few realise it. Established in 2000, we're not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of 13,000 businesses who rely on our people and technology-based solutions to manage their customer interactions. We are their trusted partner, on hand and ready to support them in times of crisis.

The Sunday Times 100 Best Companies to work for 2019 Cyber Essentials Plus Trustpilot rating

We're open for business

Our team has now transitioned to 100% homeworking in order to deliver continuous support for your calls and live chat.

Cloud
technology

Is allowing our entire team to look after your customer interactions remotely - and remain in contact with anyone in your team who may be working remotely as well.

Secure & encrypted network

We have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls & chats off-site.

Talk to one of our business continuity experts today

Discover everything you ever needed to know about your telephone calls. Call 0333 202 1005.

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  5. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.