Digital marketing technology specialist Adestra solves its customers’ complex problems using email-driven technology. Empowering their clients to maximise marketing ROI, the software service is, in its own words, ‘obsessed’ with customer service and success. Moneypenny handles all calls to Adestra’s general number, and overflow calls for their US office based in Dallas, Texas. Delivering the best response to customers is a key focus for Adestra: Moneypenny offers the ideal solution.

You might think a company like MCS Investment Property would shy away from the concept of speech recognition to support the work it undertakes for a range of both UK and international clients. Quite the contrary. Making use of innovative technology like Digital Switchboard means it can respond to callers quickly and efficiently at all times, whilst keeping costs down. Win win.

Multi-award winning estate agents Barton Wyatt, based in Surrey, covers many business areas, including property sales, corporate lettings, property management, new homes, land appraisal, development and buy-to-let advice as well as portfolio management. Barton Wyatt has been using Moneypenny for a number of years to take overflow calls for busy times during the day and to extend the office’s virtual opening hours.

Ivy Gate is an estate and lettings agency providing a personal and bespoke approach to selling and letting homes in London and Surrey. Known for excellent service and placing a firm emphasis on building individual relationships with clients, Ivy Gate turned to Moneypenny to ensure absolutely every call coming in to the business is captured while delivering consistent client contact whether out on the road or in the office. They needed a consistent answering service throughout the week with a clear method of forwarding messages to mobiles in real time; a seamless integration between on the road and in the office communication with a consistent customer experience throughout.

Royds Withy King is a leading law firm with an office network across the south of England. A highly respected solicitors offering specialist advice to both corporate and private clients, Royds Withy King faced pressures on internal resources and knew they needed to outsource their call handling. Moneypenny was recommended to them and after a trial they diverted new business enquiries and main switchboard calls to the call handling experts.

Established in Manchester in 1995, Turner Parkinson has grown to be a multiple award-winning specialist business law firm. Turner Parkinson has a large portfolio of clients, meaning capturing every call is vital. For a firm that believes ‘everything and everyone matters’ and works hard to deliver a high quality service, providing a professional and efficient receptionist service is crucial. When the practice lost all telephone landlines due to an issue with its telecoms provider, they relied on Moneypenny’s Business Continuity and Disaster Recovery service.

Using Moneypenny’s Outsourced Switchboard means that staff in Mazda’s headquarters, along with tens of dealerships across the country, can concentrate on greeting visitors in their busy receptions while callers are handled professionally and efficiently.