24/7 outsourcing for some or all of your switchboard calls.
Over 13,000 UK businesses of all shapes and sizes rely on a dedicated Moneypenny Receptionist and small team to look after calls exactly as if based in their office. Global corporations, household brands, law firms, estate agents and so many other sectors trust us to answer calls all of the time or just when your own team is busy or unavailable (lunch times, absence, periods of high call volume or disaster recovery to name a few).
Whether you’re looking for help improving your front of house, reducing call waiting times, or you just want a completely fresh take on the management of your switchboard as a whole; talk to us. No other provider has the experience, quality of people or artificial intelligence (AI) technology to match the level of sophistication and cost-savings we will bring to your switchboard.
Knowledgeable, trusted and confident.
Know your business & employees well
Impresses callers and staff alike
Respond knowledgeably & confidently to your callers' needs
On hand 24/7 to support or replace your in-house team
Work as a seamless extension of your business
Pass calls and messages to you & your team, wherever you're working
Experience our full service, no half measures. We'll select the right Moneypenny Receptionist for your business and provide you with a full report towards the end of your trial detailing your busy days and when your switchboard needs support the most. With absolutely no ongoing commitment - you've got nothing to lose.
Discuss the right package for you. Submit your details and we’ll be in touch right away.
Centralise switchboards across multiple locations; smarten up your front of house; automate internal calls. Employ a minimal number of receptionists and trust us to cover any spikes – or even outsource all calls to us.
Stop relying on quick fixes to guarantee sufficient switchboard cover. Ensure other staff never need to jump on the phones or take overflow calls; eliminate the need for costly and unfamiliar temps.
Optimise staffing levels with the help of our automation technology and overflow support. Free up office space, equipment, and the person tasked with managing your switchboard. Deliver better service for less.
Our clever in-house software recognises anyone who’s called before. This feature wows repeat callers, and also allows us to block persistent sales people. Caller recognition is just one of the ways we’re able to answer calls more efficiently than an in-house team.
Every single call we answer on your behalf is available to view 24/7 in your secure online portal. You’ll always know exactly who called, when, from what company and the exact nature of their enquiry.
Our in-house software, or 'RITA' as she’s fondly known, is jam-packed with clever features you simply won't find elsewhere. Combine RITA with your awesome Moneypenny Receptionist, and you have an unbeatable switchboard solution.
AI presents businesses with an unprecedented opportunity to significantly reduce switchboard costs without compromising service levels. Incorporating IBM Watson and Nuance technology, Digital Switchboard’s intelligent speech recognition allows callers to self-serve. Calls are routed to the person or department they wish to speak to in an instant.
Looking for more than just switchboard cover? Whichever channel your customers use, deliver amazing service at lower costs. Specialist Teams is a bespoke mix of automation and people available on a per seat basis, handling calls, updating your social media, responding to emails or chats, taking payments or managing requests.
Find out more >Our clever in-house software recognises anyone who’s called before. This feature wows repeat callers, and also allows us to block persistent sales people. Caller recognition is just one of the ways we’re able to answer calls more efficiently than an in-house team.
Moneypenny gives such a flexible and consistently reliable service.
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I would not hesitate to recommend Moneypenny.
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Moneypenny has become our frontline. We know we’re capturing every call.
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Right from the start the service has been excellent.
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I'm proud to say, we now never miss a call.
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It is really simple for our customers to get in touch with us now.
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Moneypenny have streamlined our call answering process throughout the UK.
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Moneypenny has seamlessly integrated into our own in-house contact centre, allowing us to manage calls with the professionalism expected of our customer focussed brand. They give such a flexible and consistently reliable service.
With our Moneypenny Receptionist, Alyce’s support clients know they can reach us quickly, helping to build the personal rapport that leads to lasting professional relationships. We know we are never missing a call so we are not missing out on any business opportunities. It’s such an efficient service and a highly cost-effective way of doing things. The value for money is exceptional.
Every call is important to us; the value of just one could potentially be enormous. It’s all about delivering a high quality service 100% of the time.
It is clear Moneypenny has a dedicated property team which understands the sector as they knew straight away what calls to expect and how to deal with them. Knowing Moneypenny is right behind us is enormously reassuring and our Moneypenny Receptionist works just as hard as we do to make our clients feel special.
The impact of Moneypenny was immediate. We were astounded by the precision and overall professionalism of the service. Our Moneypenny Receptionist does a fantastic job of portraying our business in exactly the right way.
Absolutely, you can outsource all of your switchboard calls, rely on us for overflow support, add on out of hours cover – how you use us is entirely up to you.
Yes of course, we understand your team – particularly senior employees and directors – will likely have individual requirements. We don’t follow scripts. Our system allows us to handle calls according to the needs of each individual.
From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny Receptionist will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.
Tell us what suits you. We offer fully-announced and blind transfer services. Need a bespoke mix of the two? We can do this as well.
We give you access to your own online portal, where you can view a real-time audit of all calls and messages handled. The portal also offers a full range of call statistics, or we can create bespoke reports if you need them. You’ll always have full visibility.
Typically, you’ll be up and running within a fortnight. We’ve lots of experience and will work through everything with you step by step, liaising with your telecoms provider directly if you wish.
Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.
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Discover everything you ever needed to know about your telephone calls. Call 0333 202 1005.
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