Switchboard

The finest receptionists & technology

24/7 outsourcing for some or all of your switchboard calls.

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Kay, Moneypenny Receptionist.

Improve service whilst reducing costs

Over 13,000 UK businesses of all shapes and sizes rely on a dedicated Moneypenny Receptionist and small team to look after calls exactly as if based in their office. Global corporations, household brands, law firms, estate agents and so many other sectors trust us to answer calls all of the time or just when your own team is busy or unavailable (lunch times, absence, periods of high call volume or disaster recovery to name a few).

Whether you’re looking for help improving your front of house, reducing call waiting times, or you just want a completely fresh take on the management of your switchboard as a whole; talk to us. No other provider has the experience, quality of people or artificial intelligence (AI) technology to match the level of sophistication and cost-savings we will bring to your switchboard.

Meet our Moneypenny Receptionists

Knowledgeable, trusted and confident.

    • Know your business & employees well

    • Impress callers and staff alike

    • Respond knowledgeably & confidently to your callers' needs

    • On hand 24/7 to support or replace your in-house team

    • Work as a seamless extension of your business

    • Pass calls and messages to you & your team, wherever you're working

Run an efficient switchboard

Centralise switchboards across multiple locations; smarten up your front of house; automate internal calls. Employ a minimal number of receptionists and trust us to cover any spikes – or even outsource all calls to us.

Cure your HR headache

Stop relying on quick fixes to guarantee sufficient switchboard cover. Ensure other staff never need to jump on the phones or take overflow calls; eliminate the need for costly and unfamiliar temps.

Save money

Optimise staffing levels with the help of our automation technology and overflow support. Free up office space, equipment, and the person tasked with managing your switchboard. Deliver better service for less.

Clever technology you won’t find elsewhere

Our clever in-house software recognises anyone who’s called before. This feature wows repeat callers, and also allows us to block persistent sales people. Caller recognition is just one of the ways we’re able to answer calls more efficiently than an in-house team.

Every single call we answer on your behalf is available to view 24/7 in your secure online portal. You’ll always know exactly who called, when, from what company and the exact nature of their enquiry.

• Access all calls and messages
• Review call trend reports
• View a caller heat map
• Edit your company details

Our in-house software, or 'RITA' as she’s fondly known, is jam-packed with clever features you simply won't find elsewhere. Combine RITA with your awesome Moneypenny Receptionist, and you have an unbeatable switchboard solution.

• Houses everything we need to answer calls according to individual instructions
• Quick searches and shortcuts make information retrieval and message taking effortless
• References real-time employee availability provided via the Moneypenny app
• Can be integrated with in-house CRM and online booking systems

AI presents businesses with an unprecedented opportunity to significantly reduce switchboard costs without compromising service levels. Incorporating IBM Watson and Nuance technology, Digital Switchboard’s intelligent speech recognition allows callers to self-serve. Calls are routed to the person or department they wish to speak to in an instant.

• Moneypenny's own carefully designed artificial intelligence (AI) product
• Incorporates world-leading Nuance and IBM Watson technology
• Exceeds all expectations on cost reduction, service delivery and ease of set-up

Find out more >

Looking for more than just switchboard cover? Whichever channel your customers use, deliver amazing service at lower costs. Specialist Teams is a bespoke mix of automation and people available on a per seat basis, handling calls, updating your social media, responding to emails or chats, taking payments or managing requests.

Find out more >

People like you

  • "I would not hesitate to recommend Moneypenny."

    Robert Talbot, OGR Stock Denton Solicitors LLP

    ✕

  • "Moneypenny has become our frontline. We know we’re capturing every call."

    Vicki Preston, Adestra

    "Moneypenny has become our frontline. We know we’re capturing every call."

    Vicki Preston, Adestra

    Digital marketing technology specialist Adestra solves its customers’ complex problems using email-driven technology. Empowering their clients to maximise marketing ROI, the software service is, in its own words, ‘obsessed’ with customer service and success. Moneypenny handles all calls to Adestra’s general number, and overflow calls for their US office based in Dallas, Texas. Delivering the best response to customers is a key focus for Adestra: Moneypenny offers the ideal solution.

    With our Moneypenny Receptionist, Alyce’s support clients know they can reach us quickly, helping to build the personal rapport that leads to lasting professional relationships. We know we are never missing a call so we are not missing out on any business opportunities. It’s such an efficient service and a highly cost-effective way of doing things. The value for money is exceptional.

    ✕

  • "Digital Switchboard is the perfect alternative to a permanent receptionist."

    Simon Shiers, MCS Investment Property

    “Digital Switchboard is the perfect alternative to a permanent receptionist.”

    Simon Shiers, MCS Investment Property

    You might think a company like MCS Investment Property would shy away from the concept of speech recognition to support the work it undertakes for a range of both UK and international clients. Quite the contrary. Making use of innovative technology like Digital Switchboard means it can respond to callers quickly and efficiently at all times, whilst keeping costs down. Win win.

    I couldn’t justify adding a permanent member of staff to our team to cover reception. Thanks to Digital Switchboard, there’s absolutely no need. For an affordable price, it delivers a quality product, supported by experienced people who know their telecoms. A fast set-up made for a refreshing change to our usual experience of ‘back end’ systems. I am confident callers appreciate the professional and efficient response they experience every time they call us.

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  • "I am amazed that everyone isn’t using Moneypenny!"

    James Wyatt, Barton Wyatt

    "I am amazed that everyone isn’t using Moneypenny!"

    James Wyatt, Barton Wyatt

    Multi-award winning estate agents Barton Wyatt, based in Surrey, covers many business areas, including property sales, corporate lettings, property management, new homes, land appraisal, development and buy-to-let advice as well as portfolio management. Barton Wyatt has been using Moneypenny for a number of years to take overflow calls for busy times during the day and to extend the office’s virtual opening hours.

    Every call is important to us; the value of just one could potentially be enormous. It’s all about delivering a high quality service 100% of the time.

    ✕

  • "Right from the start the service has been excellent."

    Jason Tebb, Ivy Gate Estate Agents

    "Right from the start the service has been excellent."

    Jason Tebb, Ivy Gate Estate Agents

    Ivy Gate is an estate and lettings agency providing a personal and bespoke approach to selling and letting homes in London and Surrey. Known for excellent service and placing a firm emphasis on building individual relationships with clients, Ivy Gate turned to Moneypenny to ensure absolutely every call coming in to the business is captured while delivering consistent client contact whether out on the road or in the office. They needed a consistent answering service throughout the week with a clear method of forwarding messages to mobiles in real time; a seamless integration between on the road and in the office communication with a consistent customer experience throughout.

    It is clear Moneypenny has a dedicated property team which understands the sector as they knew straight away what calls to expect and how to deal with them. Knowing Moneypenny is right behind us is enormously reassuring and our Moneypenny Receptionist works just as hard as we do to make our clients feel special.

    ✕

  • "I'm proud to say, we now never miss a call."

    David Eagle, Royds Withy King Solicitors

    "I'm proud to say, we now never miss a call."

    David Eagle, Royds Withy King Solicitors

    Royds Withy King is a leading law firm with an office network across the south of England. A highly respected solicitors offering specialist advice to both corporate and private clients, Royds Withy King faced pressures on internal resources and knew they needed to outsource their call handling. Moneypenny was recommended to them and after a trial they diverted new business enquiries and main switchboard calls to the call handling experts.

    The impact of Moneypenny was immediate. We were astounded by the precision and overall professionalism of the service. Our Moneypenny Receptionist does a fantastic job of portraying our business in exactly the right way.

    ✕

  • "We have been surprised by how many calls we would have been missing."

    Mark Openshaw-Blower, Turner Parkinson Solicitors

    "We have been surprised by how many calls we would have been missing."

    Mark Openshaw-Blower, Turner Parkinson Solicitors

    Established in Manchester in 1995, Turner Parkinson has grown to be a multiple award-winning specialist business law firm. Turner Parkinson has a large portfolio of clients, meaning capturing every call is vital. For a firm that believes ‘everything and everyone matters’ and works hard to deliver a high quality service, providing a professional and efficient receptionist service is crucial. When the practice lost all telephone landlines due to an issue with its telecoms provider, they relied on Moneypenny’s Business Continuity and Disaster Recovery service.

    Moneypenny took control calmly and effortlessly and as far as our clients were concerned it was business as usual. We found that the staff at Moneypenny couldn’t have been more helpful. They were calm and reassuring and at every stage provided us with an excellent service. We were so impressed, that Moneypenny is now taking overspill calls for us. This is proving particularly useful for very busy periods and to cover staff absences and holidays and ensures that we are never missing a call.

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  • "Fast growing business. Satellite offices."

    James Knight, Keystone Law

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  • "It is really simple for our customers to get in touch with us now."

    Kelly Radley, Canal & River Trust

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  • "Moneypenny have streamlined our call answering process throughout the UK."

    Rachel Evans, Jackson Fire and Security Solutions

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  • "Moneypenny gives such a flexible and consistently reliable service."

    David Wilson-Green, Mazda

    "Moneypenny gives such a flexible and consistently reliable service."

    David Wilson-Green, Mazda

    Using Moneypenny’s Outsourced Switchboard means that staff in Mazda’s headquarters, along with tens of dealerships across the country, can concentrate on greeting visitors in their busy receptions while callers are handled professionally and efficiently.

    Moneypenny has seamlessly integrated into our own in-house contact centre, allowing us to manage calls with the professionalism expected of our customer focussed brand. They give such a flexible and consistently reliable service.

    ✕

Your burning questions

Can we specify which calls Moneypenny answers?

Absolutely, you can outsource all of your switchboard calls, rely on us for overflow support, add on out of hours cover – how you use us is entirely up to you.

Can employees provide their own call handling instructions?

Yes of course, we understand your team – particularly senior employees and directors – will likely have individual requirements. We don’t follow scripts. Our system allows us to handle calls according to the needs of each individual.

What happens out of hours?

From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny Receptionist will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

Are calls transferred straight through or announced?

Tell us what suits you. We offer fully-announced and blind transfer services. Need a bespoke mix of the two? We can do this as well.

How does Moneypenny report on calls handled?

We give you access to your own online portal, where you can view a real-time audit of all calls and messages handled. The portal also offers a full range of call statistics, or we can create bespoke reports if you need them. You’ll always have full visibility.

How quickly can we be set up?

Typically, you’ll be up and running within a fortnight. We’ve lots of experience and will work through everything with you step by step, liaising with your telecoms provider directly if you wish.

About us

Most people in the UK have spoken to Moneypenny. Few realise it. We lead the market in terms of our size and quality.

Collaborating with leading organisations

EXCELLENT

Established in 2000 by sibling
co-founders

Award-winning culture

HAPPY STAFF =
HAPPY CLIENTS

Trusted by

160K

clients

Experience Moneypenny for yourself.

Call 0333 202 1005 to find out more about our no-obligation trial.

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