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About

Outsourced Switchboard

Maintaining a reputation like yours is how we've built ours

Exceptional businesses, from Magic Circle law firms to leading brands, know the secret to smarter switchboards: Moneypenny. Our dedicated receptionists are available 24/7, delivering the care and quality service of your in-house team - without the overheads. Exceptional service, seamless support, and significant savings, delivered with confidence.

How it works

We have integrations covered

Reduce costs without compromising your caller experience

Moneypenny's reputation for high quality outsourced call handling makes us the #1 choice for businesses and organisations across all sectors. We invest in our people, giving them world-class training and support to ensure they exceed your service expectations. We also superpower them with technology, allowing us to integrate with all of your named applications for a seamless customer experience. Whether you're looking for fully outsourced provision, overflow support to reduce call waiting times, or you just want a completely fresh take on the way you’re doing things currently; talk to us. No other provider has the experience, people or artificial intelligence (AI) technology to match the level of sophistication and cost-savings we will bring to your switchboard.

Your own 24/7 team of dedicated receptionists

Overflow support or fully outsourced provision

Instantly scalable to meet demand

Calls transferred to your team wherever they are

Fully integrated with Microsoft Teams to support hybrid working

We’re the UK’s leading and most trusted provider to businesses of all sizes

Benefit from the very latest technology

RITA, our customer management system, is built on top of different communications tech platforms dependent on the channel needs of our customers: be that calls, chats or social media. Our in-house tech team will work with you to integrate with your own systems.

World-class
capabilities

The latest customer contact innovations for you to enjoy without any investment

Unique call software

All developed in-house to block cold callers and recognise VIP & repeat customers

Diary
integration

Link leading platforms with ours so we have access to real-time team availability

Speech
recognition

Save up to 80% on switchboard costs by allowing certain callers to route themselves

Online
portal

Audit a goldmine of management information to help improve your customer journey

CRM
integration

Access to leading CRM platforms to manage enquiries and existing customers

Save up to 80% on switchboard costs

Hear our people in action

Outsource your customer service for complete multichannel support

Create the ultimate service experience for your customers with the help of your very own Bespoke Customer Team based at Moneypenny. We give you individuals dedicated to your business, on hand to manage some or all of your communication channels 24/7. Benefit from the very latest in integrations, combined with exceptional people, hand-picked for the heart and warmth they’ll put into every conversation on your behalf.

Find out more

Save up to 80% on switchboard costs

AI presents businesses with an unprecedented opportunity to significantly reduce switchboard costs without compromising service levels. Incorporating Amazon and Twilio technology, Digital Switchboard's intelligent speech recognition allows your callers to self-serve. Calls are routed to the person or department they wish to speak to in an instant.

Moneypenny's own carefully designed artificial intelligence (AI) product

Incorporates world-leading Amazon and Twilio technology

Exceeds all expectations on cost reduction, service delivery and ease of set-up