Outsourced Virtual Switchboard Services

Maintaining a reputation like yours is how we've built ours

Exceptional businesses, including Magic Circle law firms and leading brands, outsource their switchboard to Moneypenny.

We give you dedicated receptionists, on hand 24/7, to look after everything your in-house team does and more. Their can-do attitude and attention to detail delivers outstanding service to your customers and staff, and significant cost savings for you.

How it works >

Get your quote >

Microsoft Teams integration now available

Benefits

Get your quote

Reduce costs without compromising your caller experience

Moneypenny's reputation for high quality outsourced call handling makes us the #1 choice for businesses and organisations across all sectors. We invest in our people, giving them world-class training and support to ensure they exceed your service expectations. Whether you're looking for fully outsourced provision to help improve front of house, overflow support to reduce call waiting times, or you just want a completely fresh take on the management of your switchboard as a whole; talk to us. No other provider has the experience, quality of people or artificial intelligence (AI) technology to match the level of sophistication and cost-savings we will bring to your switchboard.

Your own team of dedicated receptionists

Individuals accountable to your business, who you can liaise with on a daily basis

Flexible support as and when you need it

Use us as overflow support and if circumstances change, send all of your calls to us

Calls answered seamlessly

Enjoy instant support & assistance no matter how much call volumes fluctuate

Calls transferred to your team wherever they are

This can be on or off-site - we'll also send any messages immediately

Let us book things on your behalf

Appointments, meeting rooms, taxis - we're happy to mirror internal wherever possible

Call & message history available online

Access a full call & message log for you & your staff to review and audit

Be open around the clock

We can be here for you 24/7 if needed - ideal for international offices

Option to apply speech recognition

80% of callers know who they want to speak to; save money by allowing people to route themselves

Global brands &
multinationals

Government
bodies

Magic Circle
law firms

Premium property
companies

Top flight
professional services

National franchises
& their franchisees

Working with global technology brands

Get your quote

Provide us with a few contact details and one of our dedicated Account Managers will contact you right away.

Here's how it works

Meet your Moneypenny Receptionists

We work with you to select the right receptionists for your business. Brief us on how you'd like calls to be handled and tell us about VIPs so we can treat them like gold.

Ceri, Moneypenny Receptionist.

Divert your calls

We'll have already determined whether you plan to send overflow or all calls to Moneypenny to be answered. We'll also work with internal team members and even deal with external providers directly if you wish.

Impress your callers

With an online diary and call handling instructions to hand for each of your employees, your Moneypenny Receptionists will work together diligently; either transferring calls or sending messages immediately.

Solve your biggest business challenges

Reduce your operating costs

Move fixed costs to variable costs with our flexible contracting options
Scale instantly based on demand

Our support expands or contracts in real-time to match your business needs
Improve the customer journey

We ensure all of your customer touchpoints are prompt, impressive and seamless
Free up internal resources

We give management back their time and the ability to release equipment and office space
Access world-class capabilities

Enjoy the very latest in customer contact innovations without any investment
Gain an immediate business continuity plan

Meet agreed SLAs and gain peace of mind your business is protected against the unexpected

Calculate the true cost of outsourcing your switchboard to us

Want to know what your current switchboard is costing you right now and how much you will save by outsourcing? Our switchboard calculator tots up all of the associated overheads (even helping you estimate them if you don't have the figures to hand) and returns an accurate snapshot of your current outlay versus the cost of outsourcing some or all of your calls to Moneypenny.

Input your data now >

Your
switchboard
costs...
£42,814

Benefit from the very latest technology

Moneypenny's in-house IT team build world-leading cloud technologies into our own systems to deliver solutions that match your exact business requirements. The result is one flexible system, perfectly adapted to keep your business one step ahead in our ever-changing world of communications.

World-class development

Global brands support constant in-house development
Mobile capability

Powerful apps allow you to manage our service anywhere, 24/7
Integrated with Microsoft Teams

Calls managed based on your real-time Microsoft Teams status
Voice applications

Systems that push the boundaries of natural language processing
AI-enabled

70m annual data learnings result in highly accurate CRM systems
CRM integration

Able to access leading CRM platforms

Continuous support & account management

In addition to the lead Moneypenny Receptionist who's accountable to you and your team, we'll also give you your own Key Account Manager to take care of any service or account queries you may have from time to time. Data intelligence is key to maximising the benefits of agile outsourcing which is why, in addition to the daily statistics and online reports available in your Moneypenny portal, we'll also catch up with you regularly to discuss monthly usage and ways to drive further cost efficiencies. Our team are experts in their field and are happy to share practical advice on how to optimise your service.

Moneypenny portal FREE REPORTING SUITE

Set up at HQ or site level with varying levels of admin access
Audit every call & message we handle on your behalf
Identify busiest times and reallocate internal staff accordingly
View a UK heat map of where your customers are based
Download invoices and review other services available
Edit employee & company details we're referencing in real time

Save up to 80% on switchboard costs

AI presents businesses with an unprecedented opportunity to significantly reduce switchboard costs without compromising service levels. Incorporating Amazon and Twilio technology, Digital Switchboard's intelligent speech recognition allows your callers to self-serve. Calls are routed to the person or department they wish to speak to in an instant.

Moneypenny's own carefully designed artificial intelligence (AI) product

Incorporates world-leading Amazon and Twilio technology

Exceeds all expectations on cost reduction, service delivery and ease of set-up

Find out more >

We will become a seamless extension of your business

Recruited for attitude

The only prerequisite to working at Moneypenny is a positive and proactive approach. The rest, we teach. We've the very best people, engaged in a happy working environment to represent you perfectly.

4,200

Unsolicited

CVs received

annually

World-class training

We invest in our team, giving them the skills and knowledge to deliver exceptional service on behalf of our clients. Our slick recruitment & training program leaves only the best candidates standing.

Award-winning culture

Our unique working environment (consistently recognised as a 'Best Company to Work For) inspires everyone to give 110%. This is the true value we deliver for clients.