Enterprise Answering Services

We’re obsessed with the detail, that’s what makes us different

Delivering brilliant outsourced customer communications on behalf of clients every time, is what we do. We offer full switchboard, visitor management and customer service solutions; people & teams briefed by you to look after every interaction as if they were our own.

15m customer contacts handled annually

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The world’s leading outsourced communications provider

In the global outsourcing space, no one approaches 24/7 communications in the same way as Moneypenny. Our people enjoy an award-winning culture, which we invest in continuously so they're inspired to exceed the expectations of our clients and their customers every single day. Similarly, our IT team is capable of creating bespoke integrations to ensure a seamless flow of information into your customer data platforms, enabling our team to deliver cutting-edge call handling, live chat, social media messaging & video concierge visitor management. Choose to work with us as a large business and you'll enjoy a tailor-made solution perfectly arranged to surpass your service and budget requirements.

Global brands & multinationals
Government bodies
Magic Circle law firms
Premium property companies
Top flight professional services
National franchises & their franchisees

Working with global technology brands

Outsourced Switchboard & Virtual Receptionist

We offer teams of dedicated Moneypenny Receptionists, as well as leading voice technology. Choose a 100% people-based service, 100% digital, or something in-between. We will act as either overflow support for your in-house call handling team, or become your 24/7 fully outsourced switchboard provision.

Scalable support when you need it

Cover lunchtimes, staff holidays and sickness for less

Optimise your switchboard

Reduce call waiting times by supporting your in-house team when it’s busy

Impress customers

Ensure consistently high service levels - day or night

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Managed Live Chat

Live Chat is an exceptional tool that turns website visitors into customers. Our gold standard software can be used either by your in-house team, with chats overflowing to Moneypenny at busy times and out of hours; or as a fully outsourced service managed by us on your behalf.

Capture more leads

Get browsers to the right place, faster

Deliver better service, 24/7

Proven to generate 6x more engagement with website visitors

Improve team efficiency

Free up your team to deal with more complex leads

Free trial available

Visitor Management

Moneypenny has joined forces with Vpod to offer next level visitor management: contactless check-in using personalised QR codes, face & voice recognition, thermal imaging and on-demand video concierge with support from our very own receptionists. It’s the ultimate front of house solution for a modern and ever-changing world.

Safeguard your team

Protect your frontline staff by reducing face-to-face contact

Increase productivity

Utilise front of house staff to help elsewhere around the business

Reliable 24/7 support

Have Moneypenny Receptionists on hand whenever you need

Show your business cares

Stand out as a business who puts the safety of its staff and customers first

Create a seamless experience

Offer a unique first impression for every visitor

Solve your biggest business challenges

Reduce your operating costs

Move fixed costs to variable costs with our flexible contracting options

Scale instantly based on demand

Our support expands or contracts in real-time to match your business needs

Improve the customer journey

We ensure all of your customer touchpoints are prompt, impressive and seamless

Free up internal resources

Give management back their time and repurpose staff to focus on more productive, business-critical duties

Gain an immediate business continuity plan

Meet agreed SLAs and gain peace of mind your business is protected against the unexpected

Benefit from the very latest technology

RITA, our customer management system, is built on top of different communications tech platforms dependent on the channel needs of our customers: be that calls, chats or social media. Our in-house tech team will work with you to integrate with your own systems.

World-class capabilities

The latest customer contact innovations for you to enjoy without any investment

Unique call management software

All developed in-house to block cold callers and recognise VIP & repeat customers

Diary integration

Link leading platforms with ours so we have access to real-time team availability

Speech recognition

Save up to 80% on switchboard costs by allowing certain callers to route themselves

Online portal

Audit a goldmine of management information to help improve your customer journey

CRM integration

Access to leading CRM platforms to manage enquiries and existing customers

The Moneypenny difference

Our team quickly becomes a seamless extension of yours

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Hand-picked people

We make a point of recruiting for attitude and matching you with individuals who complement your business, so you can be sure they’ll truly reflect how you want to speak to customers.

Award-winning culture

Widespread employee loyalty means you’re getting very experienced people working as trusted members of your own team, permanently eliminating the need to recruit, hire and train in-house.

World-class training

Be it over the phone or through technology, the smile our team bring to every interaction will enhance your service provision and make sure customers keep coming back to you.

Agile outsourcing for businesses who want to adapt fast

In today’s world, businesses like yours are realising that strategically partnering with specialists to gain a competitive edge, access burgeoning markets, or capitalise on new opportunities, are critical to future success.

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What our clients say

About us

Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.

6 x

featured for over a decade in The Sunday Times Top 100 Best Companies to Work For

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world’s leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly around the clock in our UK head office

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Request a tailored quote for your business today

We love to talk, so call us on 0333 202 1005 or email [email protected] and let’s get to work providing you with a complete solution based on your exact requirements.

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