Delivering brilliant customer service on behalf of our clients every time, is what we do. We provide virtual receptionist, outsourced switchboard & full omnichannel customer services; people & teams briefed by you to look after every customer interaction as if they were our own.
15m customer contacts handled annually.
In the global outsourcing space, no one approaches 24/7 communications in the same way as Moneypenny. Our people enjoy an award-winning culture, which we invest in continuously so they're inspired to exceed the expectations of our clients and their customers every single day. Similarly, our IT team is capable of creating bespoke integrations to ensure a seamless flow of information into your customer systems across multiple channels, supporting cutting-edge call routing, live chat, social media messaging & voice recognition technology. Choose to work with us as a large business and you'll enjoy a tailor-made solution perfectly arranged to surpass your service and budget requirements.
Global brands &
& their franchisees
Working with global technology brands
We offer teams of dedicated Moneypenny Receptionists, as well as leading voice technology. Choose a 100% people-based service, 100% digital, or something in-between. We will act as either overflow support for your in-house call handling team, or become your 24/7 fully outsourced switchboard provision.
Scalable support when you need it
Cover lunchtimes, staff holidays and sickness for less
Optimise your switchboard
Reduce call waiting times by supporting your in-house team when it's busy
Live Chat is an exceptional tool that turns website visitors into customers. Our gold standard software can be used either by your in-house team, with chats overflowing to Moneypenny at busy times and out of hours; or as a fully outsourced service managed by us on your behalf.
Be available 24/7
Provide customers with an alternative way to contact you
Deliver better service
Resolve customer queries faster and more efficiently
A full spectrum of omnichannel communications & services delivered by your own customer contact team here at Moneypenny - capable of integrating with your own platforms and systems. We support multiple channels including calls, email, live chat, Messenger services; and can manage leads, outbound calling, appointment booking as well as customer validation.
Gain a fully outsourced one-stop solution
Your Moneypenny team is accountable to you and answers directly to your brief
Save on HR & fixed office overheads
Put recruitment, training & IT budgets to good use elsewhere
Reduce your operating costs
Move fixed costs to variable costs with our flexible contracting options
Scale instantly based on demand
Our support expands or contracts in real-time to match your business needs
Improve the customer journey
We ensure all of your customer touchpoints are prompt, impressive and seamless
Free up internal resources
We give management back their time and the ability to release equipment and office space
Access world-class capabilities
Enjoy the very latest in customer contact innovations without any investment
Gain an immediate business continuity plan
Meet agreed SLAs and gain peace of mind your business is protected against the unexpected
Want to know what your current switchboard is costing you right now and how much you will save by outsourcing? Our switchboard calculator tots up all of the associated overheads (even helping you estimate them if you don't have the figures to hand) and returns an accurate snapshot of your current outlay versus the cost of outsourcing some or all of your calls to Moneypenny.Input your data now >
Moneypenny's in-house IT team build world-leading cloud technologies into our own systems to deliver solutions that match your exact business requirements. The result is one flexible system, perfectly adapted to keep your business one step ahead in our ever-changing world of communications.
Global brands support constant in-house development
Powerful apps allow you to manage our service anywhere, 24/7
Jam-packed with clever features born out of continuous feedback
Systems that push the boundaries of natural language processing
70m annual data learnings result in highly accurate CRM systems
Able to access leading CRM platforms
The only prerequisite to working at Moneypenny is a positive and proactive approach. The rest, we teach. We've the very best people, engaged in a happy working environment to represent you perfectly.
We invest in our team, giving them the skills and knowledge to deliver exceptional service on behalf of our clients. Our slick recruitment & training program leaves only the best candidates standing.
Our unique working environment (consistently recognised as a 'Best Company to Work For) inspires everyone to give 110%. This is the true value we deliver for clients.
Culture is the beating heart of any business. Our free whitepaper provides your team with helpful tips and advice based on our own experience, as well as industry benchmarks and best practice.Download FREE whitepaper now >
In addition to the lead Moneypenny Receptionist who's accountable to you and your team, we'll also give you your own Key Account Manager to take care of any service or account queries you may have from time to time. Data intelligence is key to maximising the benefits of agile outsourcing which is why, in addition to the daily statistics and online reports available in your Moneypenny portal, we'll also catch up with you regularly to discuss monthly usage and ways to drive further cost efficiencies. Our team are experts in their field and are happy to share practical advice on how to optimise your service.
Moneypenny's service is a perfect fit for our needs.
Customer Support Manager
I don't give praise easily, but Moneypenny is excellent.
Call answering has given our dealership the edge.
Richard Fraser Lawson
Moneypenny's ability to understand the needs of callers is impressive.
Moneypenny has helped increase appointment bookings.
No matter what time of day or night, we never miss a buyer enquiry.
Service and client rapport has been transformed.
Moneypenny ensures our switchboard is future-proofed.
A personal and professional touch with every interaction.
Head of Premises & Facilities
We make an excellent first impression - every time.
Every opportunity is captured - we couldn't be happier with the service.
Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.
featured in The Sunday Times 100 Best Companies to Work For
market leader in terms of size and quality
clients trust us
UK-based, global provider
Provide us with a few contact details and one of our dedicated Account Managers will contact you right away.