OUTSOURCED MULTICHANNEL COMMUNICATIONS

We're obsessed with the details, that's what makes us different.

Delivering brilliant customer service on behalf of our clients every time, is what we do. We provide virtual receptionist, outsourced switchboard & full omnichannel customer services; people & teams briefed by you to look after every customer interaction as if they were our own.

Discover our flexible solutions >

15m customer contacts handled annually.

Kay, Moneypenny Receptionist.

The world's #1 outsourced communications provider

In the global outsourcing space, no one approaches 24/7 communications in the same way as Moneypenny. Our people enjoy an award-winning culture, which we invest in continuously so they're inspired to exceed the expectations of our clients and their customers every single day. Similarly, our IT team is capable of creating bespoke integrations to ensure a seamless flow of information into your customer systems across multiple channels, supporting cutting-edge call routing, live chat, social media messaging & voice recognition technology. Choose to work with us as a large business and you'll enjoy a tailor-made solution perfectly arranged to surpass your service and budget requirements.

Global brands &
multinationals

Government
bodies

Magic Circle
law firms

Premium property
companies

Top flight
professional services

National franchises
& their franchisees

Working with global technology brands

What are you looking for?

Outsourced Switchboard & Virtual Receptionist

We offer teams of dedicated Moneypenny Receptionists, as well as leading voice technology. Choose a 100% people-based service, 100% digital, or something in-between. We will act as either overflow support for your in-house call handling team, or become your 24/7 fully outsourced switchboard provision.

Scalable support when you need it

Cover lunchtimes, staff holidays and sickness for less

Optimise your switchboard

Reduce call waiting times by supporting your in-house team when it's busy

Impress customers

Ensure consistently high service levels - day or night

Find out more >
Ceri, Moneypenny Receptionist.

Managed Live Chat

Live Chat is an exceptional tool that turns website visitors into customers. Our gold standard software can be used either by your in-house team, with chats overflowing to Moneypenny at busy times and out of hours; or as a fully outsourced service managed by us on your behalf.

Be available 24/7

Provide customers with an alternative way to contact you

Deliver better service

Resolve customer queries faster and more efficiently

Access reporting & analytics

Review chat histories of all agents via your portal

Find out more >

Outsourced customer service

A full spectrum of omnichannel communications & services delivered by your own customer contact team here at Moneypenny - capable of integrating with your own platforms and systems. We support multiple channels including calls, email, live chat, Messenger services; and can manage leads, outbound calling, appointment booking as well as customer validation.

Gain a fully outsourced one-stop solution

Your Moneypenny team is accountable to you and answers directly to your brief

Save on HR & fixed office overheads

Put recruitment, training & IT budgets to good use elsewhere

Transform your customer journey

Trust us to deliver consistently positive customer touchpoints on your behalf

Find out more >
Alice, Moneypenny Receptionist.

Book your consultation

Schedule a consultation with one of our dedicated Key Account Managers and talk through your needs and requirements.

Book a consultation

Alternatively, give us a call on 0333 202 1005.

Solve your biggest business challenges

Calculate the true cost of outsourcing your switchboard to us

Want to know what your current switchboard is costing you right now and how much you will save by outsourcing? Our switchboard calculator tots up all of the associated overheads (even helping you estimate them if you don't have the figures to hand) and returns an accurate snapshot of your current outlay versus the cost of outsourcing some or all of your calls to Moneypenny.

Input your data now >

Your
switchboard
costs...
£42,814

Benefit from the very latest technology

Moneypenny's in-house IT team build world-leading cloud technologies into our own systems to deliver solutions that match your exact business requirements. The result is one flexible system, perfectly adapted to keep your business one step ahead in our ever-changing world of communications.

We will become a seamless extension of your business

Recruited for attitude

The only prerequisite to working at Moneypenny is a positive and proactive approach. The rest, we teach. We've the very best people, engaged in a happy working environment to represent you perfectly.

4,200

Unsolicited

CVs received

annually

World-class training

We invest in our team, giving them the skills and knowledge to deliver exceptional service on behalf of our clients. Our slick recruitment & training program leaves only the best candidates standing.

Award-winning culture

Our unique working environment (consistently recognised as a 'Best Company to Work For) inspires everyone to give 110%. This is the true value we deliver for clients.

Find out more about our award-winning culture

Culture is the beating heart of any business. Our free whitepaper provides your team with helpful tips and advice based on our own experience, as well as industry benchmarks and best practice.

Download FREE whitepaper now >

Continuous support & account management

In addition to the lead Moneypenny Receptionist who's accountable to you and your team, we'll also give you your own Key Account Manager to take care of any service or account queries you may have from time to time. Data intelligence is key to maximising the benefits of agile outsourcing which is why, in addition to the daily statistics and online reports available in your Moneypenny portal, we'll also catch up with you regularly to discuss monthly usage and ways to drive further cost efficiencies. Our team are experts in their field and are happy to share practical advice on how to optimise your service.

Moneypenny portal FREE REPORTING SUITE

  • Set up at HQ or site level with varying levels of admin access
  • Audit every call & message we handle on your behalf
  • Identify busiest times and reallocate internal staff accordingly
  • View a UK heat map of where your customers are based
  • Download invoices and review other services available
  • Edit employee & company details we're referencing in real time

What our clients say

Moneypenny's service is a perfect fit for our needs.

+

Daniel Ashdown

Customer Support Manager

I don't give praise easily, but Moneypenny is excellent.

+

Danny Sacco

Managing Director

Call answering has given our dealership the edge.

+

Richard Fraser Lawson

Finance Director

Moneypenny's ability to understand the needs of callers is impressive.

+

Matthew Foy

Assistant Manager

Moneypenny has helped increase appointment bookings.

+

Zubair Hakim

Operations Director

No matter what time of day or night, we never miss a buyer enquiry.

+

Greg Sloane

Branch Director

Service and client rapport has been transformed.

+

Vicki Preston

Office Manager

Moneypenny ensures our switchboard is future-proofed.

+

James Knight

Managing Director

A personal and professional touch with every interaction.

+

Simon Booth

Head of Premises & Facilities

We make an excellent first impression - every time.

+

Neil Lloyd

Sales Director

Every opportunity is captured - we couldn't be happier with the service.

+

Rachel Evans

Marketing Manager

Close Video

About us

Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.

Find out more >
6x

featured in The Sunday Times 100 Best Companies to Work For

#1

market leader in terms of size and quality

225k

clients trust us

24/7

UK-based, global provider

Collaborating with

Start your outsourcing journey with us today

Provide us with a few contact details and one of our dedicated Account Managers will contact you right away.

No. of Employees:
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Alternatively, call us on 0333 202 1005. We like to talk.