Medical Answering Services

Tailored services for the healthcare sector

Our 30-strong team of dedicated healthcare receptionists provide seamless support where you need it most

Telephone Answering

A dedicated receptionist to answer the calls you can't get to

Live Chat

Outsource some or all of your chats to trained agents

Self-screening Bot

An online symptom checker to reassure your patients and staff

Rated excellent

Best people

Integration now available

Proudly partnered with

Trusted by hundreds of practices like yours

Capture every opportunity in the most cost-effective way possible

Your UK-based, hand-picked receptionist is on hand whenever you need


The right receptionist matched with you from our specialist healthcare team

After all they’re going to be a key part of your practice

Scaleable support in line with demand

Remain agile and manage costs with flexible support as and when you need it

Reduce ‘the noise’ so you can focus on patients

Keep your core team working efficiently without distraction, we’ll look after the rest

Be open around the clock

Capture new enquiries in your sleep as we’re here for you 24/7

Grow faster & drive more enquiries

Gain a competitive edge by capturing more new business & providing a better service

Telephone Answering

Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist. The front line for hundreds of practices just like yours, and based within our specialist healthcare team, they know the industry inside out and understand the value in every call. Briefed by you on your practice, they’ll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your patients with every interaction.

Maximise every

Capture every patient enquiry by always being available


Operate a seamless and efficient practice whilst keeping overheads to an absolute minimum

Look more

Smarten up your front of house and ensure outstanding service delivery

Free trial available
Chat Healthcare

Live Chat

Our one-stop Live Chat solution is designed specifically for the needs of busy practices like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.

Get ahead of

35% of chats resulting in a new enquiry

Win patients

Proven to generate 6x more engagement with website visitors

Satisfy your

Patients are increasingly expecting chat to be available on your website

Free trial available

Self-screening Bot

Safeguard your staff and patients with our seamless and simple online symptom checker. Customised to your branding, it’s the hassle-free way to capture contact details, gain consent for any Covid-19 related policies and check all visitors are symptom-free before an appointment takes place.

It takes just 3 minutes to complete and can be integrated into your existing online booking process, or used stand-alone by inviting patients to complete via email. With every response, you’ll receive a detailed email and have access to a full audit trail within your Moneypenny portal.

your bot

Customise questions and match the design to suit your website

Capture contact

Each user will submit their name and contact details securely

Gain a hassle-free

No tech work needed, you can use the bot right away

Bot healthcare

21,000 UK businesses on board

Request a callback now to get a tailored quote, simply provide us with a few details and we’ll call you right away.

No. of Employees:

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005 We love to talk

The home of passionate & can-do people

We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle’ here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a 30-strong healthcare team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your receptionist the keys to your practice, we’ll treat it like our own. We won’t let you down. We will make you shine.

Moneypenny’s UK head office: the place all of our receptionists call home.

What our clients say


Get your quote today

You could be briefing your Moneypenny Receptionists today. Call 0333 009 8345.

No. of Employees:

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

  • Solutions for small & large practices

  • 24/7 provision available

  • Tech-enabled for remote working

  • Dedicated support for the healthcare sector

Best people
Rated excellent