Answering Services For The Health and Care Sectors | Moneypenny

Health & Care Answering Services

Tailored services for the health & care sectors

Hundreds of health & care providers use us because we have a proven track record of securing more new enquiries and exceeding service expectations with our professional, discreet and scalable answering support.

Telephone Answering

A lead receptionist to answer the calls you can't get to

Live Chat

Outsource some or all of your chats to trained agents

Proudly partnered with

Doctify Logo
Venn Comm Shadow

Trusted by hundreds of health & care businesses like yours

From private hospitals and clinics to care homes and providers

The very best people to support your callers and website visitors


Rely on professional, UK-based receptionists from our specialist healthcare team

All familiar with industry terminology and experienced in handling sensitive enquiries

Capture every new patient enquiry

No more missed opportunities, and a better service experience

Be available around the clock

Supporting you 24/7, including out of hours, over weekends and bank holidays

Grow your business with scalable support

Helping you remain agile and manage costs with flexible support as and when you need it

Relieve the pressure on your core team

Working without distraction allows them to focus on providing exceptional care

Telephone Answering

Ready and waiting to answer your calls are your professional and discreet Moneypenny Receptionists. The front line for hundreds of businesses just like yours, they know the health and care sectors inside out and handle every call with empathy and understanding. Briefed by you, they’ll get to know how you and your team like to work, answering calls exactly as if based in your business and impressing callers with every interaction.

Maximise every

Capture every enquiry by always being available


Operate a seamless and efficient business whilst keeping overheads to an absolute minimum

Look more

Smarten up your front of house and ensure outstanding service delivery

Free trial available
Chat Healthcare

Live Chat

Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.

Get ahead of

35% of chats resulting in a new enquiry

Win more new patients

Proven to generate 6x more engagement with website visitors

Satisfy your

Browsers are increasingly expecting chat to be available on your website

Free trial available

Thousands of UK businesses on board

Request a callback now to get a tailored quote, simply provide us with a few details and we'll call you right away.

No. of Employees:

Alternatively, call us on 0333 009 8321. We love to talk.

Receive calls from us seamlessly into Microsoft Teams

Our unique integration means we’ll be able to read your real-time status information and transfer calls through to you and your colleagues via the platform itself.

Caller rings to speak to a member of your team

We answer

We read your Teams status to see if you're available

The call is seamlessly transferred

The home of passionate & can-do people

We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle' here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a 50-strong healthcare team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your receptionist the keys to your business, we'll treat it like our own. We won't let you down. We will make you shine.

Moneypenny's UK head office: the place all of our receptionists call home.


Get your quote today

You could be briefing your Moneypenny Receptionists today. Call 0333 009 8345.

No. of Employees:

  • Solutions for small & large businesses

  • 24/7 provision available

  • Innovative tech for seamless working

  • Dedicated support for the health & care sectors