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Our expertise goes far beyond these specialist industries, we serve businesses of every shape and sector.

Your one-stop shop for anything and everything Moneypenny.

Collaborating with
leading organisations

Trusted by 225k clients

  • Industries >

Medical Answering Services

Ensure new and existing patients can contact your practice

Tailored services for the healthcare sector to recover & thrive

Telephone Answering

A dedicated receptionist to answer the calls you can't get to

Find out more >

Live Chat

Outsource some or all of your chats to trained agents

Find out more >

NEW

Self-screening Bot

An online symptom checker to reassure your patients and staff

Find out more >

Integration now available

Trusted by hundreds of practices like yours

0333 202 1005

Capture every opportunity in the most cost-effective way possible

Your UK-based, hand-picked receptionist is on hand whenever you need

Stay agile. We don't do long-term contracts or hidden fees. Our services are based on usage - so you're always in control.

Get your quote today >

Telephone Answering

Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist. The front line for hundreds of practices just like yours, and based within our specialist healthcare team, they know the industry inside out and understand the value in every call. Briefed by you on your practice, they'll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your patients with every interaction.

Maximise every opportunity

Capture every patient enquiry by always being available

Stay agile

Operate a seamless and efficient practice whilst keeping overheads to an absolute minimum

Look more professional

Smarten up your front of house and ensure outstanding service delivery

Get your quote >

FREE TRIAL AVAILABLE

Live Chat

Our one-stop Live Chat solution is designed specifically for the needs of busy practices like yours. We combine gold-standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.

Get ahead of competitors

35% of chats resulting in a new enquiry

Win patients faster

Proven to generate 6x more engagement with website visitors

Satisfy your audience

Patients are increasingly expecting chat to be available on your website

Get your quote >

FREE TRIAL AVAILABLE

NEW: Self-screening Bot

Safeguard your staff and patients with our seamless and simple online symptom checker. Customised to your branding, it's the hassle-free way to capture contact details, gain consent for any Covid-19 related policies and check all visitors are symptom-free before an appointment takes place.

It takes just 3 minutes to complete and can be integrated into your existing online booking process, or used stand-alone by inviting patients to complete via email. With every response, you'll receive a detailed email and have access to a full audit trail within your Moneypenny portal.

Personalise your bot

Customise questions and match the design to suit your website

Capture contact details

Each user will submit their name and contact details securely

Gain a hassle-free solution

No tech work needed, you can use the bot right away

Find out more >

13,000 UK businesses on board

Request a callback now to get a tailored quote, simply provide us with a few details and we'll call you right away.

No. of Employees:
How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

Trust Pilot

Your specially selected receptionist works with you

Moneypenny Receptionists really are the best in the land. Employed for their can-do attitude, you'd be happy to employ any one of them yourself. Under any other circumstances you'd find them in our award-winning HQ, however many are still homeworking (with all the necessary data and security arrangements in place) to keep everyone safe.

Proud to be a 6x Best Company To Work For

We look after our team so they're happy, safe and inspired to look after your business.

Get your quote today >

Thousands of happy clients

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FAQs

  • Where is Moneypenny's team based given the current social restrictions in place?

    For the time being, many of our team members are still homeworking. Whilst this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!

  • How will Moneypenny deal with members of our team if they're working remotely?

    This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.

  • Am I tied into an ongoing contract?

    All of our smaller Telephone Answering & Live Chat schemes have a minimum contract length of 6 months. Thereafter, we require one month's notice to close your account from the date of your next invoice.

  • How will you ensure our data is protected?

    With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls and chats off-site.

  • Does Moneypenny provide a 24-hour service?

    Yes. Our dedicated healthcare team can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your patients will always be able to get in touch with a real person representing your practice, whether it's a Sunday, 4.00am or on Christmas Day.

  • How quickly can we be set up?

    Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider or web manager directly if you wish.

Get your quote today

You could be briefing your Moneypenny Receptionists today. Call 0333 202 1005.

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  6. No. of Employees:

    7. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.

  • Solutions for small & large practices

  • 24/7 provision available

  • Tech-enabled for remote working

  • Dedicated support for the healthcare sector

Best people

Rated Excellent