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The Village Veterinary Centre never worry about missing calls

Sarah Bullen, Practice Manager, tells us how the independent veterinary surgery are covered 24/7 with the help of Moneypenny's Telephone Answering.

When did you realise you needed support?

“As our practice grew busier, the possibility of missing calls became a major concern. We knew we couldn’t justify employing more staff just to answer the phone, but we needed a way to ensure every call was captured. We reached out to Moneypenny and a trial soon followed.”

What does good customer service look like?

“It’s all about being there for clients, either by providing immediate support whenever they need it or getting back to them as quickly as possible.”

How has Moneypenny changed your business?

“Any calls our in-house team can’t get to are now handled by our Moneypenny Receptionist, Nicola, and her small team. This means that no call to our practice goes unanswered, including emergency calls, as we benefit from Moneypenny’s support 24/7. Our clients are able to get in touch with us no matter when, giving them the reassurance they deserve.”

What are the key benefits?

“We never have to worry about appointment bookings, medication orders or urgent issues we might have missed – we know Nicola is always there. Accessing our Moneypenny portal is an ideal way to make sure every enquiry has been dealt with promptly, as we can see exactly who called and when.”

Any advice for other businesses?

“Using Moneypenny has made the world of difference to us. Give the service a go and see the impact it can have on your business.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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