We give you your own Moneypenny PA. Someone you know and trust to look after your calls exactly as if based in your office.
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You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.
This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls, or just the ones when your line is engaged or unanswered.
Don’t worry, neither of them will hear an engaged tone – there is no limit to the number of calls that can be diverted simultaneously.
Your Moneypenny PA has a log immediately to hand. You also have, via your Online Portal and App, access to a realtime updated log of all calls and messages from the past three months.
Your call is passed to one of their three teammates. That person has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.
Yes, we encourage this as much as possible. Please feel free to drop into our Wrexham office whenever suits you. We make great coffee! Moneypenny, Western Gateway, Wrexham, LL13 7ZB.
You are charged by the minute at the standard BT rate.
Yes – our Fax-to-Email service sends them straight to your inbox. Prices start from £12.50 per month.
No – we know you don’t want to be tied into a long-term contract. All of our smaller Telephone Answering and Live Chat schemes (inclusive of 150 minutes or chats and below) have a minimum contract length of three months. Thereafter, we require one month’s notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes or chats) with three months’ notice to terminate your account.
You can switch to a larger call bundle. Simply inform Moneypenny before your next invoice is sent out.
From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA has recorded a personalised greeting message for you. For telephone answering support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.
The Moneypenny app includes the following features:
In addition to the standard service, you can also add the following features:
Voicemail transcriptions are text versions of the voicemails you have received from your callers. When this service is enabled, any voicemails you receive from then on will include the sound file and full text for that message. This allows you to clearly see the message from your caller without needing to listen to the sound file. A combination of cutting-edge technology and real people ensures they are always accurate.
Receive calls via the internet on your app using VoIP technology – simply visit the Moneypenny app and activate this feature within Settings. If you have requested calls to be transferred to your mobile, your PA will try to connect via your app first. If you do not have Wi-Fi or 4G, we will then call your mobile device. Any calls connected through the Moneypenny app will not incur transfer charges.
You can easily turn In-app calling on and off via the Settings screen.
The dialler available within the Moneypenny app allows you to make an outbound call via your business number. If you have more than one business number through Moneypenny, you can choose which one you wish to display. You also have access to your contacts and VIP callers on your dialler screen, so you can call them with just one click.
You can easily turn Outbound calling on and off via the Settings screen.
The VIP list allows you to notify your PA of important callers. You can add notes so your PA knows exactly how you’d like their calls to be handled (e.g. always put through to my mobile).
If there are certain callers you do not wish to speak with, such as unsolicited callers, you can add them to your blocked list and this will ensure that their calls ring out.
When adding a Status, simply switch the GPS feature on. You will be prompted to set the GPS location for the Status, as well as what you would like this to be updated to when you leave this location.
If you’re an iOS user, you can turn Voicemail transcriptions on by going to Settings > Voicemail transcription settings > Turn On/Turn Off. You will then be prompted to call the ‘Moneypenny Turn On’ contact, which has been added to your contacts on your mobile phone. This call is free, and sets up the necessary diverts with your mobile network that Voicemail transcriptions require to work.
If you’re an Android user, you can turn Voicemail transcriptions on by going to Settings > Voicemail transcription settings > and by clicking on the ‘Turn On’ button. This will set up the necessary diverts with your mobile network that Voicemail transcriptions require to work.
If you’re an iOS user, you can turn Voicemail transcriptions off by calling the ‘Moneypenny Turn Off’ contact, which is added to your contacts on your mobile phone when you turn on Voicemail transcriptions. This call is free, and cancels the diverts that were set up to activate the service.
If you’re an Android user, you can turn Voicemail transcriptions off by going to Settings > Voicemail transcription settings > and by clicking on the ‘Turn Off’ button. This will cancel the diverts that were set up to allow Voicemail transcriptions to work.
When you activate Voicemail transcriptions, your standard voicemail will be replaced by a Moneypenny greeting. When you miss or reject a call on your mobile, your caller will go through to this voicemail and we will then transcribe this message for you. These voicemail messages will be shown alongside your PA messages in the Moneypenny app.
Yes, you can change your voicemail greeting at any time. To do this, open the Moneypenny app and go to Settings > Voicemail transcription settings > Record voicemail greeting. Follow the instructions on screen to record and save your new message. To activate this, head to Saved Greetings and select it from the screen.
Setting up your divert and turning Voicemail transcriptions on is very straightforward. However, there are some situations in which it will not be possible to set up the necessary diverts, such as:
We recommend that you contact your mobile network provider for support if you continue to have issues setting up your Voicemail transcription divert.
Simply open the Moneypenny app and go to Settings > Voicemail transcription settings > Turn On/Turn Off. This will automatically re-add the contacts to your phonebook. This also applies if the numbers are deleted from your contacts.
The Moneypenny app requires access to your contacts for the following reasons;
Yes. We value your privacy and will never contact or share your contacts with any third parties.
We promise to never approach any of your contacts or pass their details on to any third parties.
Your own Moneypenny PA to answer calls exactly as if based in your office.
Discover >All the functions and support of an office phone system, minus the hardware.
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