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A service that delivers for Randall & Payne

Tim Watkins, Managing Partner, explains how the independently owned accounting firm works more efficiently with the help of Moneypenny.

When did you realise you needed support?

“Our receptionists were taking on more responsibilities, which took them away from their desks and ringing phones. We needed our calls to be answered promptly and, with new investment in our website, we wanted to make sure we captured online enquiries too. Moneypenny’s Telephone Answering and Live Chat services offered the perfect solution, so we decided to take a trial.”

What does good customer service look like?

“It’s all about efficiency. Responding to enquiries as quickly as possible and providing clients with accurate and helpful information.”

How has Moneypenny changed your business?

“With Moneypenny answering every single call, the heat is taken off our in-house team and no opportunities are missed. Having chat support ensures our website browsers always have access to a genuine human connection whenever they need – something we know our clients really value and other providers lack. The winning combination of both services means every touchpoint (whether it be on the phone or via our site) is taken care of.”

What are the key benefits?

“Our in-house staff have more time to roll out the red carpet for our office guests and assist with admin tasks, improving the overall workflow and productivity of the wider team. Since implementing Live Chat, we have received more website leads than ever before – having that point of human contact has made all the difference!”

Any advice for other businesses?

“Moneypenny has worked closely with us to provide a service that really delivers. If you value your leads, my advice would be to give them a try.”


We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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