About Us

We are your business's second home

Trust us with your customer communications and we'll make you shine.

A Best Company to Work For

Rated excellent

Hero Treehouse

Making businesses more available to the people who matter most

Whether you're a global enterprise or a one-man band, it's the details that make a difference - that separate the successes from the failures - and nowhere more so than your communications. Moneypenny is the #1 outsourced provider of brilliant customer conversations to over 21,000 businesses of all sizes and, we get it. Letting us represent your brand is hard. That's why we put trust at the heart of everything we do. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, North Wales and US office in Atlanta, Georgia.

We've perfected the art of giving businesses brilliant, detail-obsessed people superpowered by our own market-leading software.

The reality is, most people have spoken to Moneypenny. Few realise it.

Our provision is revolutionising the way businesses talk to customers, so they keep coming back.

When you lend us the keys to your business, you can be sure we will treat it like our own.

The Moneypenny Difference

Our team quickly becomes a seamless extension of yours

Emily

Hand-picked people

We make a point of recruiting for attitude and matching you with individuals who complement your business, so you can be sure they'll truly reflect how you want to speak to customers.

World-class training

Be it over the phone or through technology, the smile our team bring to every interaction will enhance your service provision and make sure customers keep coming back to you.

Award-winning culture

Widespread employee loyalty means you're getting very experienced people working as trusted members of your own team, permanently eliminating the need to recruit, hire and train in-house.

Innovation for a better customer experience

With Moneypenny, your business is getting the optimum amount of technology, blended together perfectly with the very best people. For start-ups and SMEs, this means having access to world-leading communication technology for a fraction of the cost. And for larger businesses, our years of experience translate into rich insight and service-enhancing switchboard features you simply won't find elsewhere. From instant caller recognition, volume-reducing intelligent speech technology, CRM integrations and more; all of our systems are built in-house and maintained by us so they function seamlessly in your environment for the ultimate customer experience.

Flexible
products

Accessible for any size of business and easy to implement

Clever
software

Blocks cold callers and recognises VIP & repeat customers

CRM
integrations

Ensure a seamless flow of real-time information between us

Business
continuity

Means you remain operational in the face of the unexpected

Working with global technology brands

The Moneypenny family is growing

Handling over 20m calls and chats annually makes Moneypenny the biggest and fastest growing company of our type. In recent years we've taken the initiative to acquire like-minded businesses with the same outrageously high standards, so we can help even more UK & US clients at every stage of their business journey.

Moneypenny Logo

World-leading outsourced communications provider

#1 provider of company formations and small business solutions

UK

Award-winning virtual receptionist and live answering services

US

Together, we're able to offer clients a whole host of professional services to improve service levels and reduce costs:

Company Formations
Outsourced Switchboard
Business Telephone Numbers
Intelligent Speech Recognition
Virtual Office Solutions
Live Chat
Central London Coworking Facilities
Chat Bots
Small Business Phone System
Outsourced Customer Service Teams
Dedicated PA Telephone Answering
Video Concierge Support

Our stunning home

A state-of-the-art building that inspires our people to deliver excellence.

Moneypenny's UK head office: the place all of our PAs call home.

Committed to ethical sourcing

Moneypenny is the antithesis of compromise. After all, we were born out of frustration with traditional telephone answering services and their impersonal approach. Our vision was to give businesses people who are happy and engaged in their work because they are being treated fairly as individuals and always feel empowered to do the right thing.

Today, just as we hand-pick our team for their empathy and understanding, we recognise the fundamental role we have to play in them both wanting and being able to do their jobs brilliantly on behalf of clients. No stone is left unturned when it comes to their health, safety and wellbeing. Quite rightly, it's what clients expect from us as the #1 outsourced communications provider and our amazing people certainly deserve it.

Recognised as a Best Company to Work For over a decade

The first business of our kind to join the Good Business Charter*

Our people
We believe in rewarding our team for all of their hard work:
100% UK-based, salaried roles (no zero-hours contracts)
State-of-the-art workspaces & equipment
Flexible benefits including life insurance, pension top-ups, health & dental care and small personal loans
Wellbeing initiatives such as subsidised meals, free gym access and mental health support (including Employee Assistant Program (EAP) services)
Long-term career support including free career training and progression opportunities across the business
Our footprint
Our home was designed to incorporate as many green initiatives as possible:
Ground source heating
Sensor activated LED lighting throughout
Intranet facility to coordinate car sharing
Limited printing with extensive investment in cloud & intranet software
Extensive green belt & wetland outside spaces purposefully retained and maintained
Rainwater capture
All refuse recycled
Our approach
Our mission is, and always will be, to treat everyone we work with fairly:
Free, no-obligation trials across many of our services
Transparent pricing (we don't believe in small print extras)
Short-term contracts for small businesses
Prompt payment terms of 30 days
WeMindTheGap charity powered by us

*An accreditation that seeks to raise the bar on business practices for employees, tax, the environment, customers and suppliers.

Get in touch

Call us on 0333 009 8345 or email [email protected] today.

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