ABOUT US

Knowledgeable. Experienced. Trusted.

We offer the very best people and technology to delight your customers.

Supporting thousands of businesses

Most people have spoken to Moneypenny. Few realise it. Established in 2000, we’re not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of our clients.

Our job is simple: to blow the socks off every single one of your customers. We do this by giving you the very best people, engaged in a happy working environment and inspired to deliver excellence on your behalf. And, there’s our gold standard technology – the result of continuous in-house innovation and collaborations with market-leading partners.

Working with leading organisations

Dedicated and passionate staff

Renowned for their knowledge and professionalism, our team delight customers both online and over the phone: you'd be happy to employ them yourself.

Recruited for attitude

The only prerequisite to working at Moneypenny is a positive and proactive approach. The rest, we can teach.

World-class training

We invest in our PAs, giving them the skills and knowledge to deliver exceptional service on behalf of our clients.

Our PAs
Our PAs Top 5

Award-winning culture

It's infectious. Our unique working environment (consistently recognised as a 'Best Company to Work For') inspires everyone to give 110%. This is the true value we deliver for clients.

Come and experience it for yourself - our door is always open.

Our management team

Joanna Swash
Joanna Swash
Managing Director

Having been our Commercial Director for many years, what Joanna doesn’t know about our business, isn’t worth knowing. Passionate about the services we offer, under her leadership, we remain a well-oiled machine that continues to grow at an impressive rate of 20% year-on-year.

Ed Reeves & Rachel Clacher
Ed Reeves & Rachel Clacher
Co-founders

Ed & Rachel launched Moneypenny with the vision of creating a telephone answering service staffed by people who you know and trust. Today, Ed remains our ‘chief innovator’, responsible for the overall strategic direction of the business; whilst Rachel is busy expanding her WeMindTheGap traineeship programme as part of Moneypenny’s charitable efforts.

Hannah Stringer
Hannah Stringer
Head of Marketing

A naturally strategic thinker, Hannah remains integral to our continued success. It’s thanks to her aptitude for business growth that our marketing function remains a full-service, in-house team, working tirelessly to explore new and creative ways of reaching UK & US audiences.

Mel Carlen
Mel Carlen
Head of IT Services

Mel has a wealth of experience in delivering customer centric solutions, leading our world-class IT team with a focus on developing state-of-the-art AI technology to enhance our products. She and her team are relishing the opportunity to excite customers with intuitive systems that deliver outstanding service for clients.

Mark Williams
Mark Williams
Finance Director

Mark’s rigorous work ethic can be seen in solid and scalable systems we now use and benefit from to meet our rapid growth rate. Heavily involved with the launch of our US office in 2014, Mark is also responsible for the £15 million funding we secured for our award-winning HQ.

Mark Finlay
Mark Finlay
Mergers & Acquisitions and Strategy Director

A former member of Ernst & Young's M&A team, Mark’s appointment in 2016 marked a step change in our aspirations for growth. His wealth of knowledge quickly translated into the acquisition of MadeSimple Group, and he continues to identify similar opportunities for profitable expansion.

Claire Smith
Claire Smith
Head of Business Development

A qualified solicitor and former Moneypenny client with unparalleled knowledge of business development, Claire oversees our Sector Sales Team and Key Account Managers. Her closely-knit team work diligently with clients to implement tailored solutions that exceed expectations on service delivery.

Ceri Henfrey
Ceri Henfrey
Head of Operations

Ceri’s intimate knowledge of our culture makes for the effortlessly smooth running of daily life here at Moneypenny HQ. Tasked with maintaining our ‘small business feel’, she and her team nurture the positive and proactive attitude that’s now synonymous with being a Moneypenny PA.

Lisa Gough
Lisa Gough
Head of Sales & Client Support

Being a recruitment client herself armed Lisa with a unique insight into the needs and wants of SME clients. As our former Sales Manager, today, she heads up a team of over 25 team members, dedicated to advising and supporting businesses of all sizes as they start their journey with us.

Charlotte Glover
Charlotte Glover
Director of US Operations

In Charlotte, we’ve a product development & information management expert; someone who’s calm under pressure and has a keen eye for detail. Admired hugely by her colleagues and peers, she’s a leader who inspires collaboration as we embark on an exciting phase of US expansion.

Sally Moth
Sally Moth
Head of Product

Sally’s industrious and proactive approach, combined with a background in high-value digital account management, make her the ideal person to lead our innovation strategy. Her team is credited with bringing stunning, one-of-a-kind products and services to market on time and within budget.

Chris Roughsedge
Chris Roughsedge
Head of Development

Few people know our systems – as well as the most effective way to build and remodel them – better than Chris. A key architect in the evolvement of IT platforms across the business, his team’s efforts bring our industry-first products and systems to life; delighting both clients and staff alike.

Meet some of our PAs

Lynn King
Lynn King

Lynn is very special to us. Why? Because she’s our first ever PA, who now looks after anyone who comes to visit. This includes new PAs. From the day they arrive for their interview, to the day they graduate as fully fledged PAs: she loves being part of their journey with us.

Tina Pope
Tina Pope

Now a Team Manager, Tina joined us in 2005 and has been adored by both staff and clients alike ever since. She loves building relationships with her clients and when she’s not helping her team, she’s organising charity fundraisers as a member of Raising Pennies – she truly is amazing!

Zack Allen
Zack Allen

Even though he's only on a call for a few minutes, Zack’s aim is to make a positive difference in every caller’s day. Making callers feel special is what he does – and he does it brilliantly. Despite only starting in 2016, Moneypenny would be a poorer place without him.

Leonie Matthews
Leonie Matthews

Leonie has been a Moneypenny gem since 2003, and as one of our wonderful Team Managers, she’s all about team life. Leonie likes nothing better than organising monthly team lunches and always gets stuck in with competitions to win her team fun days out.

Rhian Williams
Rhian Williams

Someone who always has a smile on their face, Rhian is a well-respected PA who enjoys the endless variety of calls she takes. Whether it be helping someone book a property viewing or arranging a children’s birthday party, she loves how every single call is different.

Ben Camplin
Ben Camplin

A champion of our culture, Ben is passionate about delivering excellence on behalf of his clients. It's why, as a Team Leader, one of his key priorities is to ensure his team have access to endless amounts of support and care whenever they need it.

Lauren Jones
Lauren Jones

Team Leader Lauren goes the extra mile in everything she does. Whether it’s helping a client solve an issue or going above and beyond for her teammates; for her it’s a hugely rewarding job. Her support is greatly appreciated, not only by us, but by her clients too.

Moving forward together

We don’t just give you amazing people, you’ll also have direct access to the very latest technology, developed in collaboration with global partners. An increasingly mobile, AI–powered, 24/7 world means the way we communicate is changing rapidly. Whether you feel ready to exploit these changes right now or in the future; we’ll support your business at a pace that suits you.

AI-Enabled

AI-
Enabled

Drives exponential learning to deliver even better service for your customers

AI-Enabled

World-Class
Development

In-house development team working alongside global brands

World Class Dev

Mobile
Capability

Powerful apps that allow clients to manage their service 24/7

Mobile Capability

Voice
Applications

Pushing the boundaries of natural language processing

Voice Applications

Intuitive
Systems

Built by us and jam-packed with clever features you won’t find elsewhere

One incredible journey

2000
Moneypenny Established Moneypenny established in the UK
Hired first PA hired our first PA, Lynn (she's still with us today)
2000
2001
developed our bespoke software, PAM 'Personal Assistant Mate'
2006
Outsourced Switchboard launched
'Outsourced Switchboard'
following demand from larger clients
developed our online client portal Client Portal
2005
2008
Queen's Award for Enterprise won a prestigious 'Queen's Award for Enterprise'
Best Company 2009 listed in 'The Sunday Times 100 Best Companies to Work For' for the first time
2009
2011
RITA replaced PAM with 'RITA', our new and improved bespoke software
New Moneypenny App introduced
the brand new
Moneypenny app
2010
Best Company 2011 listed in 'The Sunday Times 100 Best Companies to Work For'
once again
2011
2013
launched Pocket Phone System, the first virtual phone system for small businesses
24/7 Service made our service available 24/7
2013
2014
We Mind The Gap started We Mind The Gap charity, set up by co-founder Rachel Clacher
Best Company 2013 listed in 'The Sunday Times 100 Best Companies to Work For' for a third time
2013
2015
American Heart Charleston Office Opened our
US office in Charleston,
South Carolina
2015
Digital Switchboard launched Digital Switchboard featuring world-leading speech recognition technology
Best Company 2015 listed in 'The Sunday Times as a Top 5 Best Company to Work For'
2015
2017
Best Company 2017 listed in 'The Sunday Times as a Top 5 Best Company to Work For' for a second time
Mobile Answering launched Mobile Answering designed for businesses on the move
2016
2017
Moneypenny Office welcomed HRH The Prince of Wales to officially open our UK HQ
Live Chat launched Live Chat, offering dedicated
support and technology
for web chats
2017
2018
MadeSimple Group acquired our
first company: MadeSimple Group
installed a 'Tech Garden' product demo room at Moneypenny HQ
2018
Integrated machine learning tech integrate machine learning tech into existing products
Moneypenny Skill Moneypenny Skill create our own Skill to make clients' lives easier
relaunch the Moneypenny app with increased functionality, such as in-app calling Moneypenny App
Natural Language expand our natural language capabilities
enhance our digital services with sentiment analysis
integrate bots into our Live Chat solution Live Chat

Our stunning home

A state-of-the-art building that inspires our people to deliver excellence.

Make your customers smile today

Call us on 0333 202 1005 to discover how we will help your business.

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