ABOUT US

Knowledgeable.
Experienced.
Trusted.

We offer the very best people and technology to delight your customers.

Ceri, Moneypenny PA.

Supporting thousands of businesses

Most people have spoken to Moneypenny. Few realise it. Established in 2000, we’re not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of our clients.

Our job is simple: to blow the socks off every single one of your customers. We do this by giving you the very best people, engaged in a happy working environment and inspired to deliver excellence on your behalf. And, there’s our gold standard technology – the result of continuous in-house innovation and collaborations with market-leading partners.

Working with leading organisations

Dedicated and passionate staff

Renowned for their knowledge and professionalism, our team delight customers both online and over the phone: you'd be happy to employ them yourself.

Recruited for attitude

The only prerequisite to working at Moneypenny is a positive and proactive approach. The rest, we can teach.

World-class training

We invest in our PAs, giving them the skills and knowledge to deliver exceptional service on behalf of our clients.

Our PAs
Our PAs Top 5

Award-winning culture

It's infectious. Our unique working environment (consistently recognised as a 'Best Company to Work For') inspires everyone to give 110%. This is the true value we deliver for clients.

Come and experience it for yourself - our door is always open.

Our management team

Joanna Swash
Joanna Swash
Managing Director

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Joanna Swash
Joanna Swash
Managing Director

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Joanna Swash
Joanna Swash
Managing Director

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Joanna Swash
Joanna Swash
Managing Director

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Joanna Swash
Joanna Swash
Managing Director

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Joanna Swash
Joanna Swash
Managing Director

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Joanna Swash
Joanna Swash
Managing Director

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Joanna Swash
Joanna Swash
Managing Director

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Joanna Swash
Joanna Swash
Managing Director

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Joanna Swash
Joanna Swash
Managing Director

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Meet some of our PAs

Joanna Swash
Joanna Swash

Arrived: 2007

Current role: Managing Director

Loves: Lorem ipsum dolor sit amet

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Joanna Swash
Joanna Swash

Arrived: 2007

Current role: Managing Director

Loves: Lorem ipsum dolor sit amet

Lorem ipsum dolor sit amet, augue porta venenatis vulputate pellentesque, lectus arcu velit soluta bibendum

Moving forward together

We don’t just give you amazing people, you’ll also have direct access to the very latest technology, developed in collaboration with global partners. An increasingly mobile, AI–powered, 24/7 world means the way we communicate is changing rapidly. Whether you feel ready to exploit these changes right now or in the future; we’ll support your business at a pace that suits you.

AI-Enabled

AI-
Enabled

Drives exponential learning to deliver even better service for your customers

AI-Enabled

World-Class
Development

In-house development team working alongside global brands

World Class Dev

Mobile
Capability

Powerful apps that allow clients to manage their service 24/7

Mobile Capability

Voice
Applications

Pushing the boundaries of natural language processing

Voice Applications

Intuitive
Systems

Built by us and jam-packed with clever features you won’t find elsewhere

One incredible journey

2000
Moneypenny Established Moneypenny established in the UK
Hired first PA hired our first PA, Lynn (she's still with us today)
2000
2001
developed our bespoke software, PAM 'Personal Assistant Mate'
2006
Outsourced Switchboard launched
'Outsourced Switchboard'
following demand from larger clients
developed our online client portal Client Portal
2005
2008
Queen's Award for Enterprise won a prestigious 'Queen's Award for Enterprise'
Best Company 2009 listed in 'The Sunday Times 100 Best Companies to Work For' for the first time
2009
2011
RITA replaced PAM with 'RITA', our new and improved bespoke software
New Moneypenny App introduced
the brand new
Moneypenny app
2010
Best Company 2011 listed in 'The Sunday Times 100 Best Companies to Work For'
once again
2011
2013
launched Pocket Phone System, the first virtual phone system for small businesses
24/7 Service made our service available 24/7
2013
2014
We Mind The Gap started We Mind The Gap charity, set up by co-founder Rachel Clacher
Best Company 2013 listed in 'The Sunday Times 100 Best Companies to Work For' for a third time
2013
2015
American Heart Charleston Office Opened our
US office in Charleston,
South Carolina
2015
Digital Switchboard launched Digital Switchboard featuring world-leading speech recognition technology
Best Company 2015 listed in 'The Sunday Times as a Top 5 Best Company to Work For'
2015
2017
Best Company 2017 listed in 'The Sunday Times as a Top 5 Best Company to Work For' for a second time
Mobile Answering launched Mobile Answering designed for businesses on the move
2016
2017
Moneypenny Office welcomed HRH The Prince of Wales to officially open our UK HQ
Live Chat launched Live Chat, offering dedicated
support and technology
for web chats
2017
2018
MadeSimple Group acquired our
first company: MadeSimple Group
installed a 'Tech Garden' product demo room at Moneypenny HQ
2018
Integrated machine learning tech integrate machine learning tech into existing products
Moneypenny Skill Moneypenny Skill create our own Skill to make clients' lives easier
relaunch the Moneypenny app with increased functionality, such as in-app calling Moneypenny App
Natural Language expand our natural language capabilities
enhance our digital services with sentiment analysis
integrate bots into our Live Chat solution Live Chat

Our stunning home

A state-of-the-art building that inspires our people to deliver excellence.

Make your customers smile today

Call us on 0333 202 1005 to discover how we will help your business.

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