Our expertise goes far beyond these specialist industries, we serve businesses of every shape and sector.
Your one-stop shop for anything and everything Moneypenny.
Collaborating with
leading organisations
Trusted by 225k clients
Your own 24/7 team of Moneypenny Receptionists
The power of an office phone system, on your mobile
Your own Moneypenny PA
Call & live chat services to facilitate homeworking for large and small businesses
Give your business the phone number it deserves
Coworking, meeting rooms and mailing address
Outsourced customer contact provision
We give you real people - dedicated Moneypenny Receptionists - to look after and field calls & chats to your homeworking team.
Get your quote >Trusted by over 1000 firms who recognise the importance of effective business continuity provision - including 65 of the Top 200
Have calls & messages sent to you and your team
Never miss an opportunity again
Make significant savings vs. hiring a receptionist
Be available 24/7 & gain a competitive edge
Free up time for you and your team
Try our service with no obligation to continue
Thousands of businesses trust us to keep their customers happy
Mel, Moneypenny Receptionist.
You will have a dedicated Moneypenny Receptionist and small supporting team to look after some or all of your calls, whenever you need. Fully briefed by you, we'll answer calls in your firm's name and send detailed messages back to your remote working team.
2m legal calls answered annually
1 in 10 calls are brand new enquiries
70% of calls are from existing clients
We take the time to select the right receptionist for your firm. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.
You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.
Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by text or email.
Our acclaimed people & technology solution allows you to manage incoming chats remotely whenever you can (even prompt visitors to start a chat if appropriate). When you're unavailable, chats overflow seamlessly for us to look after on your behalf.
6x more engagement with website visitors
46% of chats take place out of hours
41% of chats generate a new enquiry
Brief us on how you like to work during your Welcome Call so we're ready to chat whenever you need us.
Don't worry, it's a completely untechy job that you or your website host can do in minutes.
Rely on us to represent you perfectly whenever you and your team are unavailable.
We'll base your quote on the service you're looking for and the times you need support. We don't do long-term contracts or hidden fees; simply provide us with a few contact details and we'll call you back right away.
Get in touch now for your unique quote.
Most people have spoken to Moneypenny. Few realise it. Established in 2000, we're not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of 13,000 businesses who rely on our people and technology-based solutions to manage their customer interactions. We are their trusted partner, on hand and ready to support them in times of crisis.
Our team has now transitioned to 100% homeworking in order to deliver continuous support for your calls and live chat.
Is allowing our entire team to look after your customer interactions remotely - and remain in contact with anyone in your team who may be working remotely as well.
We have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls & chats off-site.
With Moneypenny, our callers always receive exceptional service.
Read moreFor the time being, our team has transitioned to 100% homeworking. Whilst this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!
This isn't a problem whatsoever - your Moneypenny Receptionist will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
We manage calls and chats 24/7. As with all of our clients, your calls and chats will be handled by our UK-based remote working Moneypenny Receptionists – no matter the day or time.
We can manage some or all of your calls and chats; on an overflow basis or fully outsourced, at specified times or 24/7. It's your choice. After your trial, we will recommend a bespoke plan based on your call and chat volume, working together to establish the best and most cost-effective solution for your firm.
You'll be given your own Moneypenny Receptionist, who you'll have the opportunity to chat to during your Welcome Call. This is an opportunity to tell them all about your firm, your employees and how you like to work.
Our client on-boarding team will liaise with both your line provider and web manager to divert your calls and set-up Live Chat on your website.
Calls to your firm will be answered by your dedicated Moneypenny Receptionist - part of the specialist team who handle calls for our legal sector clients. Your chats will be managed by a dedicated Moneypenny Receptionist from our Live Chat team. Both are briefed by you and specially trained to provide first-class client support on your behalf.
You will receive a full suite of reports, tailored to the unique requirements established during your free trial. Examples include overall call and chat volume, and peak days/times.
Your trial is completely free. There's no set-up cost and no ongoing commitment. As you would expect with a bespoke service, the cost depends on your requirements. We will recommend a plan based on the level of support needed during your trial.
We support law firms of all sizes, from sole practitioners to more than 60 of the Top 200.
With no charges and instant set-up, you could be briefing your Moneypenny Receptionist today. Call 0333 202 1005.
Solutions for small & large firms
24/7 provision available
Tech-enabled for remote working
Comprehensive escalation procedures
20 years' experience
Best people
Rated Excellent
