Legal Telephone Answering Services | Moneypenny

Legal Answering Services

The way leading law firms are delivering their client experience

Hundreds of firms use us because we have a proven track record of delivering consistently outstanding service provision for some of the world’s most reputable brands, who wouldn’t have anyone else but Moneypenny representing them.

How law firms are using us
Why we’re the legal sector’s go-to provider

We offer something no other provider can replicate

Over a decade of sector experience

Working with law firms of all shapes and sizes for over 14 years.

95-strong specialist legal team

Many with previous secretary, conveyancer and paralegal experience.

Trusted by industry suppliers & experts

Including independent networks, professional bodies and leading software platforms.

A workplace culture like no other

Voted as a Great Place to Work by our own employees.

How we solve your biggest business challenges
How we solve your biggest business challenges

Endorsed by leading industry partners

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Northern Legal Alliance
Law Net Logo
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Law Firm Marketing Club Logo
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Support for your in-house receptionists to ensure fast caller response times and no ring outs

You need: Overflow Call Support

Lunch times. Illness. Absence. Annual leave. For the times when your own capable team is unavailable, trust your receptionists here at Moneypenny to represent your firm and replicate the way you like to handle calls seamlessly.

Read use case:

Quentin Hunt

Out-of-hours cover so you’re contactable around the clock

You need: 24/7 Call & Live Chat Provision

You can’t be there for your clients at all hours of the day and night, but we can. With our professional team of receptionists answering incoming calls and chats on your behalf, we’ll ensure you’re ‘open for business’ 24 hours a day, 365 days a year.

Read use case:


A chat facility to drive engagement & make your website work harder

You need: Managed Live Chat

Providing the complete online experience, our trained Live Chat agents are there to bring your website to life and support browsers by answering their questions in real time and helpfully guiding them to make an enquiry.

No ringing phones so your front of house team can work without distraction

You need: Fully Outsourced Switchboard

Give your front of house team one less thing to worry about with our dedicated receptionists managing your switchboard operation, seamlessly filtering and fielding calls to various office locations and individual employees.

Case progression & client outreach to save your fee earners valuable time

You need: Professional Outbound Calling

Every lead deserves undivided attention, but finding the time for your team to do this can be hard. Our expert outbound agents secure, nurture and maximise new and old opportunities, leaving your fee earners with hot leads ready to close.

Read use case:

Askews Legal

In-depth lead qualification for a busier & healthier lead pipeline

You need: First Impressions Call & Chat Solution

Give your fee earners a regular stream of qualified leads ready to convert, with our team doing the time-consuming tasks of gathering detailed enquiry information, providing tailored quotes, booking appointments, taking payments and more.

Book your call today

Schedule a call with Bernadette Bennett, our Head of Legal Sector, and start your outsourcing journey together.​

Alternatively, give us a call on  0333 009 8346

There are more benefits to outsourcing
than you might think

With Moneypenny, there's so much more value to be had than meets the eye.

The immediate benefits

With our professional answering solutions in your corner, your firm will:

  • Capture every new enquiry
  • Guarantee exceptional client experience
  • Support clients around the clock
  • Facilitate hybrid working effectively
  • Lower operating costs
  • Ensure less 'noise' for your fee earners
  • Be more agile in the face of fluctuating demand

The associated cost savings

Your Moneypenny Receptionists come with all the employment extras taken care of:

  • Recruitment & training
  • Engagement & wellbeing
  • Rota management
  • Absence & holiday cover
  • Physical workspace & equipment
  • Pension contribution
  • Employee perks & benefits scheme

Our dedicated legal team knows what it takes to make a great first impression

Recruiting based on attitude means every receptionist who joins our team genuinely wants to make a difference - the rest, we can teach. Professional, knowleadgeable and capable, our 95-strong specialist legal team collectively have decades of experience, from ex-paralegals and conveyancers to legal secretaries.

Connect your systems with ours for the ultimate solution

Supporting our highly-trained people is Moneypenny’s gold standard technology and integrations with the likes of Microsoft Teams, Calendly and recognised legal CMS software.

Combined, this creates an exceptional and wholly unique service experience, ensuring the conversations we have with your clients are always natural and free-flowing so callers assume they’re talking to an informed and helpful member of your in-house team.

Our clients say it best
“I would recommend Moneypenny to other organisations and I regularly do.”
James Knight, Managing Director
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Sign up for your no-obligation trial

Submit your details to receive pricing and book your no-obligation trial. Experiencing our full service for a week will allow you to understand the true value of our support and make an informed decision about using our service beyond your trial.​

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