A dedicated receptionist to answer the calls you can't get to
Outsource some or all of your chats to trained agents
Trusted by over 1000 firms - including 65 of the Top 200
Your UK-based, hand-picked receptionist is on hand whenever you need
The right receptionist matched with you from our dedicated legal team
After all, they're going to be a key part of your business
Scaleable support in line with demand
Remain agile and manage costs with flexible support as and when you need it
Reduce 'the noise' so you can focus on clients
Keep your core team working efficiently without distraction, we'll look after the rest
Be open around the clock
Capture new enquiries in your sleep as we're here for you 24/7
Grow faster & drive more enquiries
Gain a competitive edge by capturing more new business & providing a better service
Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist. The front line for thousands of firms just like yours, and based within our specialist legal team, they know the industry inside out and understand the value in every call. Briefed by you on your business, they’ll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your clients with every interaction.
Maximise every opportunity
Capture every client by always being available
Operate a seamless and efficient business whilst keeping overheads to an absolute minimum
FREE TRIAL AVAILABLE
Our one-stop Live Chat solution is designed specifically for the needs of busy firms like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of competitors
41% of chats resulting in a new enquiry
Win new clients faster
Proven to generate 6x more engagement with website visitors
FREE TRIAL AVAILABLE
Moneypenny receptionist really are the best in the land. Employed for their can-do attitude, you’d be happy to employ any one of them yourself. Under any other circumstances you’d find them working in our award-winning HQ however, like you, they’ve all now transitioned to homeworking (with all the necessary data and security arrangements in place) to keep everyone safe.
I don’t know what we’d do without Moneypenny.
Partner & Head of Operations
I would recommend Moneypenny to other organisations and I regularly do
We make an excellent first impression – every time.
The service pays for itself; leads are at a record high.
Business Supervisor & Senior Associate
We now present a professional image at all times.
Our callers always receive exceptional service.
Live Chat makes us more accessible, winning us more business.
Managing Director & Solicitor
6 years of great service – I’d recommend Moneypenny to any business.
Moneypenny enables us to deliver a professional and consistent service.
Finance & Practice Manager
Moneypenny handles my calls so I can focus on clients.
We’ve set up another 3 of our offices with Moneypenny.
Every call is answered so no opportunity is missed.
The service just works – it’s as simple as that.
Head of IT
We’ve seen a clear increase in leads with Live Chat.
Real people answering real enquiries in real-time – it’s fantastic.
We completely trust Moneypenny to represent our firm.
Chief Operating Officer
Moneypenny has transformed the way I organise my practice.
Moneypenny was recommended to me and I’ve never looked back.
New business has increased since using Moneypenny.
For the time being, our team has transitioned to 100% homeworking. Whilst this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!
This isn't a problem whatsoever - we’ll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
No - all of our smaller Telephone Answering & Live Chat schemes have a three month minimum contract. Thereafter, we require only one month's notice to close your account from the date of your next invoice.
With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls and chats off-site.
Yes. Our dedicated legal team can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your clients will always be able to get in touch with a real person representing your business, whether it's a Sunday, 4.00am or on Christmas Day.
Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider or web manager directly if you wish.
You could be briefing your Moneypenny Receptionists today. Call 0333 202 1005.
Solutions for small & large firms
24/7 provision available
Tech-enabled for remote working
Dedicated support for the legal sector