1
Understand your requirements
We have a chemistry session, either over the phone, by us visiting you (and meeting your team) or by you coming to Moneypenny, so you can get a true feel for who we are as a business.
Bespoke Customer Support Teams
Extraordinary people delivering customer service provision exclusively for you
We hand-pick five, ten, even as many as thirty customer service agents to represent you 24/7, logging into your own systems to answer calls and emails, respond on social media, manage your live chat, process orders, take payments and more.
Fully outsourced or there to complement in-house resource
End-to-end customer journey management
High volume customer contact resolution
24-hour availability and dispatching
Why we’re not your standard BPO provider
Solving your biggest CX challenges
There are five compelling reasons why having your own Bespoke Customer Team makes business sense:
Tailored solutions to achieve every business objective
Property
Franchise
Delivering full customer service to help this national network grow faster
Full use case
Engineering
Overseeing emergency call-outs and more for this national contracting business
Full use case
Let's scope out your vision together
Submit your details and we'll be in touch right away to schedule some time with you to hear all about your objectives and requirements.
Niche, personal and exceptional at what we do
Moneypenny is not your usual BPO provider. We pride ourselves on being niche, bespoke and capable of offering something very unique. We support leading brands across a wide range of industries who never thought they would be comfortable with outsourcing, but who now can’t imagine having anyone other than us representing them.
Meet some of our people
Book a call with us today
“We work hard to gain your trust”
Watch Joanna Swash, Moneypenny’s Group CEO, as she explains why our Bespoke Customer Teams solution is something no other provider can replicate.
Play video
“We’d absolutely recommend Moneypenny”
Watch Nick Neill, EweMove’s Managing Director, explain why Moneypenny’s support is critical to their operation.
Play video
We cherry-pick people to match your brand
Our 1000-strong team means we can hand-select individuals from our wider agent population and bring them up to speed with how you like to work in lightning fast time. This agility and approach means you enjoy a Bespoke Customer Team of people who understand your objectives and complement your brand to the letter.
“In my head I work for EweMove, not Moneypenny. I can’t imagine working for anyone else but them.”
Stephen, Bespoke Customer Team agent
7 years
“I truly feel like part of the Enerveo team. The only difference is, I’m based here at Moneypenny.”
Taylor, Bespoke Customer Team agent
2 years
“My job is so rewarding. I love knowing that I can make a real difference to someone’s day.”
Lucy, Bespoke Customer Team Leader
13 years
“I feel proud to represent such an established brand. I come into work every day with a smile on my face.”
Mel, Bespoke Customer Team Leader
8 years
We provide our team with the best equipment
JabraTM headsets
Complete with sound cancelling technology and red/green light availability to eliminate interruptions.
Dual monitors
Widescreen set-ups allow for multi-platform viewing at any one time.
Individual laptops
High-quality laptop provision facilitates a hybrid working model if ever required.
Microsoft Licenses
Access to full Microsoft Windows 11 suite and all the associated software as standard.
Here to help you every step of the way
We create a solution that works for your business within a timeframe your whole team is comfortable with.
2
Scope out your ideal journey
Together, based on your current challenges, budget and timings, we work up the ideal solution. If you’re here with us, sit with one of our Bespoke Customer Teams and listen to them in action.
3
Assemble your brand-new team
Based on everything we know already, your Bespoke Customer Team of people are cherry-picked from our existing agent population. They follow your preferred training plan to understand your customer journey and SLAs.
4
Begin testing
We undertake technical & system testing, as well as internal role-play, to ensure we’re all confident before going live. Your Key Account Manager agrees a reporting and review schedule to meet your needs.
5
Move forward together
We’re in constant contact, making sure everything is being handled as planned. Thereafter, ongoing monitoring, quality assurance and account catch-ups kick in.
ESG: doing the right thing
Like many other businesses, Environmental, Social, and Governance (ESG) are a widely held set of standards that we use as a framework to improve our business:
Download our ESG Principles
We promise:
Fair salaries (no zero hours contracts)
Pension contribution
Career progression
Health and wellbeing support
And lots more.
E
Environmental
Minimising the impact of our business on the environment
S
Social
Nurturing a unique workplace culture of happiness
G
Governance
Maintaining a comprehensive suite of governance policies
Download our ESG Principles
We promise:
Fair salaries (no zero hours contracts)
Pension contribution
Career progression
Health and wellbeing support
And lots more.
Let's get talking
Samantha Jones, our Commercial Director for Bespoke Customer Teams, is ready and waiting to discuss your needs in more detail. Complete this form or call her today on 0333 202 1005.