TELEPHONE ANSWERING SERVICE

Your dedicated Moneypenny PA

We give you one person. Someone you know and trust to look after your calls exactly as if based in your office.

Take a FREE trial >

Melissa, Moneypenny PA

Meet your Moneypenny PA

Knowledgeable, trusted and confident.

    • Passes calls & messages to you, wherever you happen to be working

    • Impresses every single caller

    • Knows you, your business and colleagues well

    • There only when needed, not an overhead all the time

    • Wins you business

    • Ensures you never miss a business opportunity

Impress your callers

When a caller rings your business number, if you're unavailable or simply don't want to answer the call yourself, that call will pass to your Moneypenny PA, just as if she is in your office.

Your PA's confidence, helpfulness and knowledge will impress your caller. That caller is then either transferred through to you (or a colleague) wherever you are or a message is sent to you immediately as a text or email.

You'll gain time, flexibility, cost savings and a professional image.

Kay, Moneypenny PA.

Try it free

Experience our full service for a week, no half measures. We'll select the right Moneypenny PA for your business and recommend a pricing scheme afterwards. To us, free means exactly that: no hidden set-up fees, no admin charges, and absolutely no ongoing commitment - you've got nothing to lose.

Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.

Alternatively, call us on 0333 202 10050333 202 1005. We like to chat.

The Moneypenny difference

Powerful, unique features designed to add value

Meet your Moneypenny PA, tell her all about you, your business and how you like to work. She'll build on this knowledge, quickly becoming an invaluable extension of your team.

Just one of the clever ways to manage how your Moneypenny PA answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to handle your calls based on where you are. Watch video

An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

Take advantage of our complementary business services. Expand your presence with a Clever Number and Mailing Addresses. Save time and money with Call Conferencing and Credit Check.

The fastest and most effective way to engage your website visitors, improve service and increase enquiries. We can look after chats as well as your calls. Find out more >

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People like you

  • "They helped us win the ‘UK’s Best Customer Service’ award."

    Gary O’Hare, Streets Ahead Estate Agents

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  • "Moneypenny is an integral part of our team. The service is so flexible."

    Tim Oldman, Leesman Index

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  • “Working from home is now possible, thanks to Moneypenny.”

    Jennie Wood, Jennie Wood Properties

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  • "We tell everyone we meet how great Moneypenny is!"

    Nikolay Piriankov, Taylor & Hart

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    "We tell everyone we meet how great Moneypenny is!"

    Nikolay Piriankov, Taylor & Hart

    Taylor & Hart specialises in creating beautifully crafted and bespoke diamond engagement rings. Offering customers a truly special experience, the diamond specialist takes pride in providing its clients with the highest standards of customer service. Moneypenny offers Nikolay and his team the ideal solution: whether in the office, or out and about, calls are answered 24-hours a day from Taylor & Hart’s UK, US, and Hong Kong phone numbers by their trusted Moneypenny PA.

    quote iconEnsuring our customers have a great experience is extremely important to us and Moneypenny enables us to do this. From the outset we have been thoroughly impressed with Moneypenny, and how happy, friendly and articulate the team is. The return on investment that Moneypenny offers us is worth its weight in gold – we would highly recommend Moneypenny to anyone.

  • “Moneypenny is transforming the way practices deal with their calls”

    Vicky Robinson, Vet Dynamics

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Your burning questions

How does Moneypenny know who the call is for?

You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.

Are all my calls answered by Moneypenny?

This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.

What happens if my Moneypenny PA is on the phone when one of my calls comes in?

Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.

Are there any long-term contracts?

No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

Does Moneypenny keep a log of my past messages?

Your Moneypenny PA has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

What happens out of hours?

From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

About us

160k

Clients trust us

15m

calls and chats
per year

calls per year

You'll have spoken
to us already but
never realised

You'll have spoken
to us already but
never realized

Established in

2000

World-leading
and award-winning

World-leading
and award-winning
answering service

As seen in

Read More

Moneypenny has changed the way we're doing business. They picked up our slack and we’ve gone from strength to strength ever since.

Elliott Berry

It’s been a revelation for my business.

Joanne Mason

Brilliant - utterly brilliant. If you want quality, use Moneypenny.

Paul Grey

Get in touch

Trial your very own Moneypenny PA free for a week and experience first-hand the benefits Moneypenny offers your business.

  • Absolutely no charges
  • Instant set-up
  • No obligation to continue afterwards

You could be briefing your PA today.

Complete the form

or call 0333 202 10050333 202 1005

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