TELEPHONE ANSWERING SERVICE

Your dedicated Moneypenny PA

We give you one person. Someone you know and trust to look after your calls exactly as if based in your office.

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Melissa, Moneypenny PA

Meet your Moneypenny PA

Knowledgeable, trusted and confident.

    • Passes calls & messages to you, wherever you happen to be working

    • Impresses every single caller

    • Knows you, your business and colleagues well

    • There only when needed, not an overhead all the time

    • Wins you business

    • Ensures you never miss a business opportunity

Impress your callers

With our telephone answering service, when a caller rings your business number, if you're unavailable or simply don't want to answer the call yourself, that call will pass to your Moneypenny PA, just as if she is in your office.

Your PA's confidence, helpfulness and knowledge will impress your caller. That caller is then either transferred through to you (or a colleague) wherever you are or a message is sent to you immediately as a text or email.

You'll gain time, flexibility, cost savings and a professional image.

Carmen, Moneypenny PA.

Try it free

Experience our full service for a week, no half measures. We'll select the right Moneypenny PA for your business and recommend a pricing scheme afterwards. To us, free means exactly that: no hidden set-up fees, no admin charges, and absolutely no ongoing commitment - you've got nothing to lose.

Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.

Alternatively, call us on 0333 202 1005. We like to chat.

The Moneypenny difference

Powerful, unique features designed to add value

  • Welcome
    call

    Meet your Moneypenny PA, tell her all about you, your business and how you like to work. She'll build on this knowledge, quickly becoming an invaluable extension of your team.

  • Handy
    app

    Just one of the clever ways to manage how your Moneypenny PA answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to handle your calls based on where you are.

  • Online
    portal

    An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

  • Additional
    services

    Take advantage of our complementary business services. Expand your presence with a Clever Number and Mailing Address. Save time and money with Call Conferencing and Credit Check.

  • Live
    chat

    The fastest and most effective way to engage your website visitors, improve service and increase enquiries. We can look after chats as well as your calls. Find out more >

  • Welcome
    call

    Meet your Moneypenny Receptionist, tell her all about you, your business and how you like to work. She’ll build on this knowledge, quickly becoming an invaluable extension of your team.

  • Handy
    app

    Just one of the clever ways to manage how your Moneypenny Receptionist answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to answer your calls based on where you are.

  • Online
    portal

    An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

  • Additional
    services

    Take advantage of our complementary business services. Convey a national presence with the option of toll free numbers, or promote yourself as a local business in any state with our US geographic numbers (202, etc.)

  • Live
    chat

    The fastest and most effective way to engage your website visitors, improve service and increase business leads. We can look after chats as well as your calls. Find out more >

Meet your Moneypenny PA, tell her all about you, your business and how you like to work. She'll build on this knowledge, quickly becoming an invaluable extension of your team.

Just one of the clever ways to manage how your Moneypenny PA answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to handle your calls based on where you are.

An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

Take advantage of our complementary business services. Expand your presence with a Clever Number and Mailing Address. Save time and money with Call Conferencing and Credit Check.

The fastest and most effective way to engage your website visitors, improve service and increase enquiries. We can look after chats as well as your calls. Find out more >

Meet your Moneypenny Receptionist, tell her all about you, your business and how you like to work. She’ll build on this knowledge, quickly becoming an invaluable extension of your team.

Just one of the clever ways to manage how your Moneypenny Receptionist answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to answer your calls based on where you are.

An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

Take advantage of our complementary business services. Convey a national presence with the option of toll free numbers, or promote yourself as a local business in any state with our US geographic numbers (202, etc.)

The fastest and most effective way to engage your website visitors, improve service and increase business leads. We can look after chats as well as your calls. Find out more >

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What our clients say

Digital agency
Elephant Digital
Phil Birss, Elephant Digital

Moneypenny represents us perfectly. We've definitely won more business.

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Estate agent
Jennie Wood
Jennie Wood, Jennie Wood Properties

Working from home is a pleasure, thanks to Moneypenny.

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Bespoke jewellers
Taylor & Hart
Nikolay Piriankov, Taylor & Hart

We tell everyone we meet how great Moneypenny is.

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Estate agent
Streets Ahead
Gary O’Hare, Streets Ahead Estate Agents

Moneypenny has added huge value to our business.

Watch Video
Veterinary consultancy
Vet Dynamics
Vicky Robinson, Vet Dynamics

Moneypenny transforms the way practices deal with their calls.

Watch Video
Workplace consultancy
Leesman
Tim Oldman, Leesman Index

The Moneypenny app is superb. I can update my PA on the go.

Watch Video
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"We tell everyone we meet how great Moneypenny is!"

Nikolay Piriankov, Taylor & Hart

Taylor & Hart specialises in creating beautifully crafted and bespoke diamond engagement rings. Offering customers a truly special experience, the diamond specialist takes pride in providing its clients with the highest standards of customer service. Moneypenny offers Nikolay and his team the ideal solution: whether in the office, or out and about, calls are answered 24-hours a day from Taylor & Hart’s UK, US, and Hong Kong phone numbers by their trusted Moneypenny PA.

Ensuring our customers have a great experience is extremely important to us and Moneypenny enables us to do this. From the outset we have been thoroughly impressed with Moneypenny, and how happy, friendly and articulate the team is. The return on investment that Moneypenny offers us is worth its weight in gold – we would highly recommend Moneypenny to anyone.

Your burning questions

How does Moneypenny know who the call is for?

You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.

Are all my calls answered by Moneypenny?

This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.

What happens if my Moneypenny PA is on the phone when one of my calls comes in?

Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.

Are there any long-term contracts?

No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

Does Moneypenny keep a log of my past messages?

Your Moneypenny PA has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

What happens out of hours?

From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

About us

Most people in the UK have spoken to Moneypenny. Few realise it. We lead the market in terms of our size and quality.

Collaborating with leading organisations

EXCELLENT

Established in 2000 by sibling
co-founders

Award-winning culture

HAPPY STAFF =
HAPPY CLIENTS

Trusted by

160K

clients

Get in touch

Call 0333 202 1005 to find out more about having your own Moneypenny PA free for a week.

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