Telephone Answering Service For Small Businesses

Your own PA for a fraction of the cost

Work remotely

Have calls & messages sent to you and your team
Answer all calls

Never miss a business opportunity again
Save money

Make significant savings vs. hiring a receptionist
Be available 24/7

Your UK-based hand-picked PA is always there for you
Work without distraction

Gain time to work distraction-free, or simply take some downtime.
FREE trial

Experience our service with no obligation to continue

Here's how it works

Meet your Moneypenny PA

We take the time to select the right PA for your business. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.

Divert your calls

You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can choose to change this at any time.

Impress your callers

With your diary to hand, calls are answered in your company name and transferred to you wherever you are working. If you're unavailable, messages are sent immediately by text or email.

Keep in touch

Update your PA on the move with the Moneypenny app.

Why Moneypenny?

The very best, dedicated PAs

Your calls are precious. You want peace of mind, knowing who will be greeting your customers and representing your business. That's why we focus on creating a real relationship between you and your PA. They get to know you, your business and how you like to work. We only employ the very best people with the right attitude. Our training programme is rigorous and leaves only the best candidates standing.

The original disruptor, still disrupting

Back in 2000, frustrated with answering services used by their own businesses, our co-founders created a telephone answering service that was more than just a transactional service. Fast forward 20 years and it's this focus on a trusted relationship between you and your PA that remains at our core today. We're confident you'd happily employ any one of our PAs yourself.

Clever features to wow your callers

Your PA answers calls with the help of RITA, our call-handling software. Built by us and unique in our industry, years of tinkering and upgrades make her a shining example of machine learning at its very best. Her ability to recognise anyone who's called before is one of her most inspired features. Not only does she allow your PA to greet callers by name, they're also able to confirm a caller's contact details, without them having to say a single word.

Great extras you won't find elsewhere

As well as market-leading telephone answering provision, we also offer a whole host of other services to support your business. Professional business numbers, mailing address, credit checking, call conferencing; all of these services (delivered by us or selected partners) are either free to clients or available at exclusive rates.

Your Moneypenny PA at your fingertips

Download our app for free and stay in touch with your Moneypenny PA – wherever your day takes you.

Save time by having your calls recorded and voicemails transcribed for easy reference.

Playback & Review

Personalise your service with unlimited Statuses to show your PA your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Create
& edit Statuses

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Make & receive calls

Message your Moneypenny PA quickly and easily.

Send updates

Updating your Moneypenny PA on the move

Download our app for free and stay in touch with your Moneypenny PA – wherever your day takes you.

Playback & review

Save time by having your calls recorded and voicemails transcribed for easy reference.

Create & edit Statuses

Personalise your service with unlimited Statuses to show your PA your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Make & receive calls

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Send updates

Message your Moneypenny PA quickly and easily.

Updating your Moneypenny PA on the move

Download our app for free and stay in touch with your Moneypenny PA – wherever your day takes you.

Create & edit Statuses

Personalise your service with unlimited Statuses to show your PA your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Make & receive calls

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Send updates

Message your Moneypenny PA quickly and easily.

Playback & review

Save time by having your calls recorded and voicemails transcribed for easy reference.

Moneypenny is fully operational and ready to support you

Most people have spoken to Moneypenny. Few realise it. Established in 2000, we're not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of 13,000 businesses who rely on our people and technology-based solutions to manage their customer interactions. We are their trusted partner, on hand and ready to support them in times of crisis.

The Sunday Times 100 Best Companies to work for 2019

We're open for business

Our team has now transitioned to 100% homeworking in order to deliver continuous support for your calls and live chat.

Cloud
technology

Is allowing our entire team to look after your customer interactions remotely - and remain in contact with anyone in your team who may be working remotely as well.