Telephone Answering Service For Small Businesses

Your own PA for a fraction of the cost

Answer all calls

Never miss a business opportunity again
Save money

Make significant savings vs. hiring a receptionist
Be available 24/7

Your UK-based hand-picked PA is always there for you
Free up time

Talk to us about scheduling meetings and appointments on your behalf
FREE trial

Experience our service with no obligation to continue
UK's #1

Thousands of businesses trust us to keep their customers happy

Here's how it works

Meet your Moneypenny PA

We take the time to select the right PA for your business. The welcome call is your opportunity to brief us on your business, and how you would like your calls to be answered.

Divert your calls

You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can choose to change this at any time.

Impress your callers

With your diary to hand, calls are answered in your company name and transferred to you. If you're unavailable, messages are sent immediately by text or email.

Keep in touch

Update your PA on the move with the Moneypenny app.

Why Moneypenny?

The very best, dedicated PAs

Your calls are precious. You want peace of mind, knowing who will be greeting your customers and representing your business. That’s why we focus on creating a real relationship between you and your PA. They get to know you, your business and how you like to work. We only employ the very best people with the right attitude. Our training programme is rigorous and leaves only the best candidates standing.

The original disruptor, still disrupting

Back in 2000, frustrated with answering services used by their own businesses, our co-founders created a telephone answering service that was more than just a transactional service. Fast forward 20 years and it’s this focus on a trusted relationship between you and your PA that remains at our core today. We’re confident you’d happily employ any one of our PAs yourself.

Clever features to wow your callers

Your PA answers calls with the help of RITA, our call-handling software. Built by us and unique in our industry, years of tinkering and upgrades make her a shining example of machine learning at its very best. Her ability to recognise anyone who’s called before is one of her most inspired features. Not only does she allow your PA to greet callers by name, they’re also able to confirm a caller’s contact details, without them having to say a single word.

Great extras you won’t find elsewhere

As well as market-leading telephone answering provision, we also offer a whole host of other services to support your business. Professional business numbers, London coworking, mailing address, meeting rooms, credit checking, call conferencing; all of these services (delivered by us or selected partners) are either free to clients or available at exclusive rates.

FAQs

How does Moneypenny know who the call is for?

You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.
Are all my calls answered by Moneypenny?

This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.
What happens if my Moneypenny PA is on the phone when one of my calls comes in?

Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.
Are there any long-term contracts?

No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.
Does Moneypenny keep a log of my past messages?

Your Moneypenny PA has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
What happens out of hours?

From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.
Does Moneypenny provide 24-hour telephone answering?

Yes. Your Moneypenny PA can be on hand to answer your calls 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour answering service ensures that your customers will always be able to get in touch with a real person representing your business, whether it’s a Sunday, 4.00am or on Christmas Day.
Can you book appointments on my behalf?

If customers can schedule meetings, appointments or reservations with you using online platforms such as Calendly or OpenTable, and there’s no payment taking required, we’re more than happy to do exactly the same on behalf of your callers.

Your Moneypenny PA at your fingertips

Download our app for free and stay in touch with your Moneypenny PA – wherever your day takes you.

Save time by having your calls recorded and voicemails transcribed for easy reference.

Playback & Review

Personalise your service with unlimited Statuses to show your PA your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Create
& edit Statuses

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Make & receive calls

Message your Moneypenny PA quickly and easily.

Send updates

Updating your Moneypenny PA on the move

Download our app for free and stay in touch with your Moneypenny PA – wherever your day takes you.

Playback & review

Save time by having your calls recorded and voicemails transcribed for easy reference.

Create & edit Statuses

Personalise your service with unlimited Statuses to show your PA your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Make & receive calls

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Send updates

Message your Moneypenny PA quickly and easily.

Updating your Moneypenny PA on the move

Download our app for free and stay in touch with your Moneypenny PA – wherever your day takes you.

Create & edit Statuses

Personalise your service with unlimited Statuses to show your PA your availability.

Enable GPS location - set your Statuses to change automatically according to your location.