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Telephone Answering Service

Telephone answering so good your callers will think they're talking to you

The only provider who can truly say we’re a seamless extension of you and your team. Not only do we give you a dedicated PA to work exactly as if based in your business, but our proprietary technology allows us to look after calls as confidently and knowledgeably as you.

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How it works

Here’s why our telephone answering service is different

Brilliant, UK-based people you’d happily employ yourself

Bespoke call handling software so we sound exactly like you

A perfected, one-of-a-kind call answering environment

Get your quote and have 7 days free

Submit your details to receive pricing and book your free trial. Experiencing our full service free for a week will allow you to understand the true value of your calls and make an informed decision about using our service beyond your trial.

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Brilliant people recruited for attitude

Cherry-picked to work for us
Trained to a world-class standard
Matched to complement you

Our rigorous recruitment and training process ensures our people all know how to deliver outstanding service. So we can ensure this happens on every call, our PAs sit in teams of five, meaning someone else familiar with your business is always on hand if your PA is already on the phone to one of your customers.

Just some of our fantastic PAs

Anyone can pick up a phone. How we answer your calls is completely unique.

How we know the call is for you

The moment a call comes through, your company information presents automatically to your PA here at Moneypenny so they have everything at their fingertips, ready to take a call exactly as if based in your business and just as knowledgeable as any member of your in-house team.

We can tell if they’ve called before

If the person ringing has called before, our technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.

We're able to have a free-flowing conversation

Your address, directions, products details - anything you deem important is all there so your PA can have a more informed, natural conversation with your caller - who thinks they’re talking to you because we never limit the conversation to suit a predetermined template.

We know your team's real-time availability

Unlike other telephone answering providers who can only support a limited number of basic diaries, e.g. new enquiry line, your PA has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.

We carry out the necessary steps to complete the call

Your PA is able to send pre-qualified enquiries directly into your CRM or book appointments. Unlike a traditional receptionist, our technology allows them to transfer calls to you in-office or at home e.g. via Microsoft Teams; if you’re unavailable they’ll send a message by email or text (you choose).

Hear our answering service in action:

Red carpet treatment for a new opportunity

01:19

Greeting a repeat caller

00:52

Filtering out an unsolicited cold caller

00:26

Real caller conversations with names & information anonymised for data protection purposes

Telephone answering integrated with all your software favourites

A home built specifically for answering calls

Officially opened in 2017 by His Majesty the King, our home is a purpose-built, architecturally award-winning building with many sustainable measures incorporated into its construction. As the perfect environment to answer calls, everything from the design of our desks to the materials we’ve used are geared around delivering a seamless experience for your callers with zero background noise. It’s an extraordinary place for our people to work in.

Sound absorbent materials throughout
The best Jabra headsets & tech equipment
Collaborative honeycomb desk layouts
Natural light levels across every floor
Lots of human touches including a gym & pub

An award-winning culture as voted for by our team

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15m calls handled annually on behalf of 21,000 clients

We're delivering the service we always wanted to.

Moneypenny's flexible support suits our ever-changing needs.

We wouldn't be where we are today without Moneypenny.

Moneypenny's perfect service stands out from the rest.

15 years of great service and we've never looked back.

FAQs

: You are given a divert number that is unique to you. Any calls received on that line will make your business information present automatically here at Moneypenny and the call will be answered in your company name.
: This is up to you - you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.
: This isn't a problem whatsoever - your Moneypenny PA will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
: Your call is passed to one of their four teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of five to ensure continuity of service.
: All of our smaller telephone answering service schemes have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice.
: Your Moneypenny PA has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
: As standard, our telephone answering service operates from 8.30am to 6.00pm. Outside of these times your calls will divert to our voicemail system, where your Moneypenny PA will have recorded a personalised greeting message for you. For telephone answering support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.
: Absolutely. We offer a suite of integrations, including Microsoft Teams, Salesforce, Clio and many more. You can view our list of available integrations here.

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Next steps:

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Keep your Moneypenny PA

You could be briefing your Moneypenny PA today.

Call us on 0333 009 8325.