Telephone Answering Service

Your calls are precious. That's why we give you your own Moneypenny PA

By truly reflecting how you want to speak to callers, your dedicated Moneypenny PA will quickly become a seamless extension of your business - giving you the gift of time and your customers the attention they deserve.

Award-winning workplace

Rated excellent

Hero Georgia & Man

Capture every opportunity in the most cost-effective way possible

Having a dedicated, UK-based Moneypenny PA means you're only ever paying for the ideal amount of support to make sure every caller feels welcome.

A trusted
partnership

We make a point of matching you with the right PA based on personality and skill set - so they complement the way you like to work.

Complete
control

Send calls to your PA whenever you need support: all the time or just when your phone is engaged or unanswered - you choose.

Seamless
support

Answering in your company name, your PA either transfers the caller to you, or diligently takes a message and sends it immediately.

100%
visibility

Wherever you're working, our app & portal allow you to update your availability and view past calls & messages at the touch of a button.

Join the 21,000 businesses already on board

Request a callback now to get a tailored quote, simply provide us with a few details and we'll call you right away.

No. of Employees:

Alternatively, call us on 0333 202 1005 We love to talk

Here's how it works

Emily

Brief us and start diverting calls

We take the time to chat through your call handling preferences with you, and can normally have everything set up and live within 24 hours. From here, you control and are able to make changes to whichever calls we answer at any time – choose to send only unanswered, engaged or all calls to us.

Meet your Moneypenny PA

Based on what you’ve told us, we select the right PA who we feel will complement your business perfectly. The Welcome Call with your PA a few days in is the perfect opportunity to chat and get to know them, in exactly the same way you would a new team member.

Impress your callers

Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by text or email, having been briefed on your requirements.

The home of passionate & can-do people

We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle' here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a team of PAs, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your PA the keys to your business, we'll treat it like our own. We won't let you down. We will make you shine.

Moneypenny's UK head office: the place all of our PAs call home.

Clever tech that gives you a professional edge

Moneypenny is a people business first and foremost, so we'll only ever implement technology when it's guaranteed to improve either your caller's experience, or service usability for you. RITA, our self-built customer management platform, ensures your PA has the kind of information callers are always asking for, instantly to hand. Right now, we're working with global brands like Microsoft and Google so you have access to the very latest enterprise technology, competitively priced to help you exceed customers' expectations whilst improving productivity for you.

Caller recognition

Gives your PA the opportunity to impress by repeating details already logged

VIP treatment

Alerts your PA so they can look after them differently if you prefer

Sales call blocking

Means we can keep unwanted callers away from you permanently

Diary availability

Always at your PA's fingertips for a seamless caller experience

Free update & reporting tools available as standard

App

Moneypenny app

Allows you to keep in touch with your PA on the go and lots more.

Portal

Online portal

Call history, stats, editable company details and invoices all in one place.

Integrated with all your software favourites


Automate the repetitive task of logging your Moneypenny messages, appointments and more in your own systems so you can act fast, knowing everything’s in one place.


Meet Rita

People & technology combined for the perfect caller experience

Rita is our bespoke in-house call management system, featuring an intelligent knowledge base that allows our people to do their job brilliantly.

FAQs

Get your quote today and have 7 days free

You could be briefing your Moneypenny PA today. Call 0333 009 8345.

No. of Employees:

  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • 20 years' experience

Best people
Rated excellent