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Big Red Recruitment always maintain a professional image

Paul Miles, Director, explains how the Midlands-based recruitment agency have gained a competitive edge thanks to Telephone Answering support.

When did you realise you needed support?

“We were a start-up company when we first approached Moneypenny, in search of a service that would help us look and sound bigger. We only had a small number of clients, but we knew how important it was for calls and messages to be taken in a professional manner whenever we were unavailable. Moneypenny offered that expert front to suit our needs perfectly.”

What does good customer service look like?

“When you feel as though the supplier is thinking on your behalf, considering what your challenges may be and actively thinking of what can be done to help – this is a sign of great service.”

How has Moneypenny changed your business?

“16 years on and we still benefit from Moneypenny’s support. The business along with our client and candidate base have grown significantly, meaning our in-house team are often busy in meetings or on calls themselves. Our Moneypenny Receptionist, Lisa, and her small team, capture any overflow calls and are brilliant at escalating anything urgent.”

What are the key benefits?

“The industry is extremely competitive, so having a real person for our callers to speak with rather than reaching a voicemail makes all the difference. With Moneypenny, we’re able to introduce human contact at more points in a client or candidate’s journey with us, ultimately improving their experience. By providing a seamless service, we’ve been able to focus on growth knowing Moneypenny’s right behind us.”

Any advice for other businesses?

“If you’re thinking of using Moneypenny, go for it!”

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