#1 Outsourced Live Chat Service
Your website visitors deserve the VIP treatment too
The only live chat solution to combine gold standard technology with real people so your web visitors feel as valued as your callers.
Tailor your perfect chat experience today with the help of fully outsourced or overflow provision, and optional chatbot technology.
Winning and keeping more customers starts with a better website experience
The ultimate virtual sales assistant, Live Chat helps turn your website experience into a tailored, more personable user journey for customers. Improve acquisition and retention overnight by helping browsers understand what you offer, in real time.
Capture more leads
Open up an instant line of communication between you and anyone visiting your website. Get browsers to the right place, faster.
Deliver better service, 24/7
Customise greetings by page and tag chats e.g. sales or support so they’re handled and resolved by the right teams straight away.
Maximise marketing spend
Push as much traffic to your website as your budget allows, knowing you have the ability to maximise the value of every visitor.
Improve team efficiency
Free up your team to deal with more complex and higher value leads without compromising service support and delivery.
Here's how it works
Brief your Moneypenny agent
Tell us how you and your team like to work during your Welcome Call so we’re ready to chat whenever you need us.
Add Live Chat to your website
Don’t worry, it’s a completely untechy job that you or your website host can do in minutes (and we’re always here if you need us).
Be available 24/7
We’re on hand to manage all chats around the clock, or just the ones your own team can’t get to - the choice is yours.
Increase enquiries overnight
Use our leading software to send chats to different teams (e.g. enquiries to sales inbox) ensuring a prompt and appropriate response every time.
Working brilliantly for clients in so many ways
Get your quote
We’ll base your quote on the amount of chats you would like us to manage. We don’t do long-term contracts or charge a separate software fee; simply provide us with a few contact details and we’ll call you back right away.
Get in touch now for your unique quote.
A one-stop solution complete with the latest technology
Our revolutionary approach to conversational technology means you’ll have access to market-leading software, with either your people or ours always on hand to ensure no chat goes unanswered.
A fast and easy way to add chat to your website that’s low cost and instantly scalable
The latest in customer contact innovations for you to enjoy without any investment
Customise your visitor experience to match your brand and integrate chats into your CRM ecosystem
Optional and programmable bots to auto-respond, help qualify leads, and assist with FAQs
Audit a goldmine of management information to maintain a first-class customer journey
GDPR compliant with secure data transfer to ensure information remains safe and secure
The Moneypenny difference
Our team quickly becomes a seamless extension of yours
We make a point of recruiting for attitude, providing agents who quickly get to know your business, so you can be sure they’ll truly reflect how you want to engage with website visitors.
All Moneypenny agents are based in our award-winning headquarters, where they work in small teams of four alongside Key Account Managers, on hand to advise on all aspects of your chat experience.
Trained in all aspects of our Live Chat technology, our team will intuitively apply best practice and bring a smile to every chat; it’s no wonder Live Chat is currently the fastest growing part of our business.
Prioritise valuable leads with the help of chatbots
The nature of your business may mean your chat facility is the go-to for routine questions that don’t require a tailored agent response. If this is the case, we will work with you to implement automated chatbots. This clever feature starts by asking users to specify the details of their enquiry. If they click on anything sales-related, their request will be sent straight to your in-house team or a Moneypenny agent. For anything else, they will be asked to choose from one of the following options to progress their query:
Ask users to email you with details of their query
Capture contact details and log query information
We're unique and love what we do
Thousands of businesses trust us with their chats and it's easy to see why
Real people in the background Amazing Moneypenny PAs who manage chats when you can't
UK-based Social distancing means our PAs are all homeworking for the time being
24/7 customer support Includes free 24/7 chat troubleshooting so you're never offline
Proactive & manual chats Rule-based prompts allow you to 'nudge' website visitors into starting a chat
Real-time reporting Understand the true value of Live Chat with your own analytics dashboard
Customisable chat widget Create your chat button and window with our easy-to-use design studio
Triage chat bot Prioritise your most valuable leads and save precious time
Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.
featured for over a decade in The Sunday Times Top 100 Best Companies to Work For
calls & chats looked after on behalf of sole traders to global enterprises
the world’s leading & most trusted outsourced communications partner
24 / 7
every customer managed seamlessly around the clock in our UK head office