Outsourced Live Chat Service

Turn more website browsers
into paying customers

The #1 outsourced live chat solution.

Funding Circle Offer
Get your quote >

Amazing software. Exceptional people. One seamless solution.

Moneypenny is revolutionising the way businesses manage their Live Chat. We combine gold-standard software with the support of real people in the background to ensure no chat goes unanswered.

Trust us to represent you perfectly, by looking after chats whenever you're busy or unavailable. Our complete people and technology solution is the ultimate Live Chat service for any business keen to maximise the value of every website visitor.

Gain flexible support for your chats
Capture every business opportunity
Create a great first impression, 24/7
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Generate 6x more engagement with website visitors

Get your quote

We'll base your quote on the amount of chats you would like us to manage. We don't do long-term contracts or charge a separate software fee; simply provide us with a few contact details and we'll call you back right away.

Get in touch now for your unique quote.

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

See how easy it is to get started

Brief your Moneypenny PA

Tell us how you like to work during your Welcome Call so we're ready to chat whenever you need us.

Add Live Chat to your website

Don't worry, it's a completely untechy job that you or your website host can do in minutes.

Be available to chat 24/7

Rely on your Moneypenny PA to represent you perfectly whenever you're busy or in meetings.

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Reach the 37% proven to chat out of hours

Preview Live Chat on your website

Add a chat box to your home page using our handy visualiser.

Put your own stamp on it

Live Chat is completely flexible – you can personalise it based on your own preferences. Play with the visualiser to see how it will look on

Preview Live Chat on your website

On your mobile right now? Switch to desktop and use our handy visualiser to add a personalised chat box to your homepage in seconds.

Chat Now
Let's chat
Good morning. How can I help you today?
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Live Chat increases website conversion by 41%

More than 30% of customers now expect to see Live Chat on every website

37% of chats occur outside standard business hours

We're unique and love what we do

Thousands of businesses trust us with their chats and it's easy to see why.

 
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Real people in the background

Amazing Moneypenny PAs who manage chats when you can't

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UK-based

Social distancing means our PAs are all homeworking for the time being

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24/7 customer support

Includes free 24/7 chat troubleshooting so you're never offline

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Proactive & manual chats

Rule-based prompts allow you to 'nudge' website visitors into starting a chat

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Real-time reporting

Understand the true value of Live Chat with your own analytics dashboard

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Customisable chat widget

Create your chat button and window with our easy-to-use design studio

 
Trustpilot
Zendesk
LiveChat Inc
Moneypenny is fully operational and ready to support you

Most people have spoken to Moneypenny. Few realise it. Established in 2000, we're not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of 13,000 businesses who rely on our people and technology-based solutions to manage their customer interactions. We are their trusted partner, on hand and ready to support them in times of crisis.

The Sunday Times 100 Best Companies to work for 2019 Cyber Essentials Plus Trustpilot rating

We're open for business

Our team has now transitioned to 100% homeworking in order to deliver continuous support for your calls and live chat.

Cloud
technology

Is allowing our entire team to look after your customer interactions remotely - and remain in contact with anyone in your team who may be working remotely as well.

Secure & encrypted network

We have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls & chats off-site.

Join the 13,000 businesses already using Moneypenny

Yellow Quote Finally - a practical live chat solution that works perfectly for us.
Red Quote The biggest step change in our website's history with results overnight.
Purple Quote There's no other service like this on the market... completely brilliant.
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Live chat increases online purchases by 35%

Your burning questions

How does the overflow service work?

It's simple. When you're logged in, chats will be directed straight to you. If you sign out, make yourself unavailable, or reach your chat limit, any new chats will be looked after by Moneypenny.

How do you get to know my business?

The more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we're only a call or email away. You also have access to your own secure portal. From here you can amend shortcut responses you've suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.

How does your pricing work?

We don't do hidden set-up fees or admin charges. Our flexible pricing schemes include bundles of chats so you're only paying for what you need.

Am I tied into a long-term contract?

No - after the one week trial, all of our smaller Live Chat schemes are a three month minimum contract. Thereafter, we require only one month's notice to close your account from the date of your next invoice.

Can I customise my chat window?

Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.

Can I have proactive chats?

Absolutely - they're the best way to maximise the value of having Live Chat on your website. We work with you to set these up when you join us. After this time, you can switch this facility on or off as and when required.

Start your FREE trial

Experience how Live Chat will work for you. Call 0333 202 1005 to find out more.

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  5. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.