When did you realise you needed support?
“Our central enquiries team managed our live chat, but only until 5pm. As people tend to do all of their ‘life admin’ outside of office hours, it was essential we had someone on hand to speak with website visitors. Offering a complete solution for out-of-hours live chat as well as calls, we turned to Moneypenny.”
What does good customer service look like?
“It’s our friendly and attentive manner, along with our extensive legal knowledge, that has resulted in our fantastic reputation. We pride ourselves on our down to earth approach, and Moneypenny match this perfectly.”
How has Moneypenny changed your business?
“Any chats or calls our central team can’t get to during the day, and all those out-of-hours and at weekends, are now handled by Moneypenny. Their receptionists are all knowledgeable about the legal industry, so messages are always directed to the right people or dealt with there and then, freeing up our staff’s valuable time.”
What are the key benefits?
“The greatest benefit of Moneypenny is its human touch; clients are chatting with real people, whether that’s over the phone or online. Not only have we seen an increase in leads, particularly during the holidays, but the quality of enquiries is second to none.”
Any advice for other businesses?
“We’ve used other providers in the past, but there were frequent issues with the information collected being too brief, incorrect or sent to the wrong team. And in some instances, messages weren’t even taken. None compare to Moneypenny, the difference in quality is remarkable.”