United
States
United
Kingdom
Answering Service
Conversations you're proud to call your own
As the world’s customer conversation experts, our unique blend of brilliant people and AI technology helps businesses like yours with the challenge of being there for customers, 24/7.
Which of our services is right for your business?
Telephone Answering
Service
Your own PA looking after calls exactly as if based in your business
Key features- Your own Moneypenny PA briefed by you
- Tailored call answering instructions
- Appointments booked into your diary
Lead Management
Service
Your own PA qualifying and converting leads whilst on calls
Key features- Speedy lead response 24/7
- Seamless multi-channel follow-ups
- CRM updates & real-time reporting
Managed Live Chat
Service
Gold standard people and technology to handle chats on your website
Key features- Trained agents following your scripts
- Customisable chat window to your brand
- Chats filtered and fielded to your team
Bespoke Customer
Teams
A dedicated team delivering exceptional customer service exclusively for you
Key features- Expert agents representing your brand
- 24/7 coverage with full system integration
- Scalable support tailored to your needs
A trusted partner to businesses of all sizes
Get started with the market leading answering service today
- The very best people & technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
The Moneypenny Difference
Our team quickly becomes a flexible and seamless extension of yours
Hand-picked people
To save you hiring a permanent team member, we make a point of recruiting for attitude and matching you with individuals who complement your business, so you can be sure they’ll truly reflect how you want to speak to customers.
Award-winning culture
Widespread employee loyalty means you're getting very experienced people working as trusted members of your team, permanently eliminating the need to recruit, hire and train in-house.
Personality & warmth
Be it over the phone or through technology, the smile our team bring to every interaction will enhance your service provision and make sure customers keep coming back to you.
Innovation for a better customer experience
With Moneypenny, your business is getting the optimum amount of technology, blended together perfectly with the very best people. For start-ups and SMEs, this means having access to world-leading communication technology for a fraction of the cost. And for larger businesses, our years of experience translate into rich insight and service-enhancing switchboard features you simply won't find elsewhere. From instant caller recognition, volume-reducing intelligent speech technology, CRM integrations and more; all of our systems are built in-house and maintained by us so they function seamlessly in your environment for the ultimate customer experience.
Flexible
products
Accessible for any size of business and easy to implement
Clever
software
Blocks cold callers and recognises VIP & repeat customers
CRM
integrations
Ensure a seamless flow of real-time information between us
Business
continuity
Means you remain operational in the face of the unexpected
About us
Celebrating 25 years of excellence - most people in the UK have spoken to Moneypenny. Few realise it.
1000
members of our team voted us a Great Place to Work
20 m
calls & chats looked after on behalf of sole traders to global enterprises
No. 1
the world's leading & most trusted outsourced communications partner
24 / 7
every customer managed seamlessly around the clock in our UK head office
Collaborating with
Get your quote today and have 7 days free
You could be briefing your Moneypenny PA today. Call 0333 009 8345.
Solutions for small & large businesses
24/7 provision available
Tech-enabled for remote working
20 years' experience