Property Answering Services

Ensure new and existing customers can contact your business

Tailored services for the property sector

Telephone Answering

A dedicated receptionist to answer the calls you can't get to

Live Chat

Outsource some or all of your chats to trained agents


Client Services

Seamless, multi-channel support to power your business


Self-screening Bot

An online symptom checker to reassure your customers and staff


Trusted by 2,500 property companies and partnered with:

Capture every opportunity in the most cost-effective way possible

Your UK-based, hand-picked receptionist is on hand whenever you need

Our services are based on usage - so you're always in control.

Get your quote today >

Telephone Answering

Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist. The front line for thousands of businesses just like yours, and based within our specialist property team, they know the industry inside out and understand the value in every call. Briefed by you on your business, they'll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your customers with every interaction.

Maximise every opportunity

Capture every lead by always being available

Stay agile

Operate a seamless and efficient business whilst keeping overheads to an absolute minimum

Look more professional

Smarten up your front of house and ensure outstanding service delivery

Get your quote >


Live Chat

Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold-standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.

Get ahead of competitors

41% of chats resulting in a new enquiry

Win new customers faster

Proven to generate 6x more engagement with website visitors

Satisfy your audience

Homebuyers are increasingly expecting chat to be available on your website

Get your quote >


NEW: Chat Bot

Did you know that maintenance enquiries account for 30% of website chats for property businesses?

Prioritise your most valuable leads and save precious time by letting our Chat Bot field property maintenance enquiries for you. This clever automated bot starts by asking users the nature of their enquiry. If they hit valuation or viewing they are sent straight to your in-house team or a Moneypenny Receptionist to handle on your behalf; or if they hit property maintenance you can choose one of the following to send them to:


Direct users to your existing property maintenance system


Ask users to email you with the details of their issue


Capture contact details & log enquiry information

Discover >

NEW: Client Services

Gain more time to focus on running your business with the support of Client Services. Trustworthy, experienced and knowledgeable, your Moneypenny Receptionist works as a seamless extension of your team fulfilling administrative tasks on your behalf. An extra pair of hands whenever you need, rely on them to carry out the jobs you or your team simply don't have the time to do.

Outbound calling

We'll qualify prospects and make follow-up calls on your behalf to save you time

Handling leads

Let us pick up your website and portal leads on your behalf for your team to follow up right away

Booking appointments

With your availability to hand, we can add viewings straight into your diary

Answering inbound calls & chats

Our endless support means we've got your calls and live chat covered

Register your interest >

NEW: Self-screening Bot

Safeguard your staff and customers with our seamless and simple online symptom checker. Customised to your branding, it's the hassle-free way to capture contact details, gain consent for any Covid-19 related policies and check all visitors are symptom-free before a physical viewing takes place.

It takes just 3 minutes to complete and can be integrated into your existing online booking process, or used stand-alone by inviting customers to complete via email. With every response, you'll receive a detailed email and have access to a full audit trail within your Moneypenny portal.

Personalise your bot

Customise questions and match the design to suit your website

Capture contact details

Each user will submit their name and contact details securely

Gain a hassle-free solution

No tech work needed, you can use the bot right away

Find out more >

13,000 UK businesses on board

Request a callback now to get a tailored quote, simply provide us with a few details and we'll call you right away.

No. of Employees:
How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

Trust Pilot

Proud to work with the property industry's leading brands

Your specially selected receptionist works with you

Moneypenny Receptionists really are the best in the land. Employed for their can-do attitude, you'd be happy to employ any one of them yourself. Under normal circumstances you'd find them in our award-winning HQ, however some are still homeworking (with all the necessary data and security arrangements in place) to keep everyone safe.

Proud to be a 6x Best Company To Work For

We look after our team so they're happy, safe and inspired to look after your business.

Get your quote today >

Thousands of happy clients

Moneypenny supports the growth of our business perfectly.


Simon Ross

Head of Asset Management

Moneypenny's flexible support has been phenomenal.


Simon Bradbury

Managing Director

Moneypenny has added huge value to our business.

Gary O'Hare


Every customer call is answered first time.

Joshua Allen

IT Manager

Moneypenny is perfect for any busy agency - we're so impressed.

Katie Darlow

Sales Director

We couldn't operate without Moneypenny.


Gaven Swan

Chief Operating Officer

Support out of hours has taken us to the next level.


James Wyatt


All bases are covered with call and live chat support.


Claire Mardle

Executive Assistant

We're capturing business we would have otherwise missed.


Mike Jones, Director


Moneypenny has proven invaluable, particularly during busy periods.


Elle Gambold

Facilities Manager

We've increased valuation numbers with Live Chat.


Craig Reynolds


Moneypenny is a business must-have.


Tony Robinson

Operations Director

Real people answering enquiries - it's a service that works.


Danica Clements

Group Marketing Manager

We maintain high-quality service all day, every day.


Vaughan Schofield


Moneypenny supports our customers brilliantly.


Lizzie Burt

Marketing Manager

We've tried others but Moneypenny's quality is unbeatable.


James Cooper


Moneypenny is a quality service - we're so glad we found them.


Nick Carter

Sales Director

Clients never know they're speaking to Moneypenny.


Stuart Nash

Managing Director

Get your quote >
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Get your quote today

You could be briefing your Moneypenny Receptionists today. Call 0333 202 1005.

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  6. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.

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