A dedicated receptionist to answer the calls you can't get to
Outsource some or all of your chats to trained agents
Seamless, multi-channel support to power your business
An online symptom checker to reassure your customers and staff
Trusted by 2,500 property companies and partnered with:
Your UK-based, hand-picked receptionist is on hand whenever you need
The right receptionist matched with you from our dedicated property team
After all, they're going to be a key part of your business
Scaleable support in line with demand
Remain agile and manage costs with flexible support as and when you need it
Reduce 'the noise' so you can focus on selling
Keep your core team working efficiently without distraction, we'll look after the rest
Be open around the clock
Capture new enquiries in your sleep as we're here for you 24/7
Grow faster & drive more enquiries
Gain a competitive edge by capturing more new business & providing a better service
Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist. The front line for thousands of businesses just like yours, and based within our specialist property team, they know the industry inside out and understand the value in every call. Briefed by you on your business, they'll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your customers with every interaction.
Maximise every opportunity
Capture every lead by always being available
Operate a seamless and efficient business whilst keeping overheads to an absolute minimum
FREE TRIAL AVAILABLE
Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold-standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of competitors
41% of chats resulting in a new enquiry
Win new customers faster
Proven to generate 6x more engagement with website visitors
FREE TRIAL AVAILABLE
Did you know that maintenance enquiries account for 30% of website chats for property businesses?
Prioritise your most valuable leads and save precious time by letting our Chat Bot field property maintenance enquiries for you. This clever automated bot starts by asking users the nature of their enquiry. If they hit valuation or viewing they are sent straight to your in-house team or a Moneypenny Receptionist to handle on your behalf; or if they hit property maintenance you can choose one of the following to send them to:
Direct users to your existing property maintenance system
Ask users to email you with the details of their issue
Gain more time to focus on running your business with the support of Client Services. Trustworthy, experienced and knowledgeable, your Moneypenny Receptionist works as a seamless extension of your team fulfilling administrative tasks on your behalf. An extra pair of hands whenever you need, rely on them to carry out the jobs you or your team simply don't have the time to do.
We'll qualify prospects and make follow-up calls on your behalf to save you time
Let us pick up your website and portal leads on your behalf for your team to follow up right away
With your availability to hand, we can add viewings straight into your diary
Answering inbound calls & chats
Our endless support means we've got your calls and live chat covered
Safeguard your staff and customers with our seamless and simple online symptom checker. Customised to your branding, it's the hassle-free way to capture contact details, gain consent for any Covid-19 related policies and check all visitors are symptom-free before a physical viewing takes place.
It takes just 3 minutes to complete and can be integrated into your existing online booking process, or used stand-alone by inviting customers to complete via email. With every response, you'll receive a detailed email and have access to a full audit trail within your Moneypenny portal.
Personalise your bot
Customise questions and match the design to suit your website
Capture contact details
Each user will submit their name and contact details securely
Moneypenny Receptionists really are the best in the land. Employed for their can-do attitude, you'd be happy to employ any one of them yourself. Under normal circumstances you'd find them in our award-winning HQ, however some are still homeworking (with all the necessary data and security arrangements in place) to keep everyone safe.
Moneypenny supports the growth of our business perfectly.
Head of Asset Management
Moneypenny's flexible support has been phenomenal.
Moneypenny has added huge value to our business.
Every customer call is answered first time.
Moneypenny is perfect for any busy agency - we're so impressed.
We couldn't operate without Moneypenny.
Chief Operating Officer
Support out of hours has taken us to the next level.
All bases are covered with call and live chat support.
We're capturing business we would have otherwise missed.
Mike Jones, Director
Moneypenny has proven invaluable, particularly during busy periods.
We've increased valuation numbers with Live Chat.
Moneypenny is a business must-have.
Real people answering enquiries - it's a service that works.
Group Marketing Manager
We maintain high-quality service all day, every day.
Moneypenny supports our customers brilliantly.
We've tried others but Moneypenny's quality is unbeatable.
Moneypenny is a quality service - we're so glad we found them.
Clients never know they're speaking to Moneypenny.
For the time being, some of our team members are still homeworking. While this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
All of our smaller Telephone Answering & Live Chat schemes have a minimum contract length of 6 months. Thereafter, we require one month’s notice to close your account from the date of your next invoice.
With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls, chats and leads off-site.
Yes. Our dedicated property team can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your customers will always be able to get in touch with a real person representing your agency, whether it's a Sunday, 4.00am or on Christmas Day.
Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider or web manager directly if you wish.
You could be briefing your Moneypenny Receptionists today. Call 0333 202 1005.
Solutions for small & large businesses
24/7 provision available
Tech-enabled for remote working
Dedicated support to the property sector for 12 years