Telephone Answering & Live Chat for property professionals

Capture every opportunity and deliver the very best service

We give you real people – dedicated Moneypenny Receptionists – to look after overflow calls and live chat exactly as if based in your office.

Get your quote >

Trusted by over 2,500 property companies.

Propertymark logo BEAG logo 100-bc trustpilot
Ceri, Moneypenny Receptionist.

#1 Telephone Answering & Live Chat provider to the property industry

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    Capture all enquiries

    Never miss an opportunity again

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    Save money

    Make significant savings vs. hiring a receptionist

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    Improve service

    Be available 24/7 & gain a competitive edge

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    Work efficiently

    Free up time for you and your team

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    FREE trial

    Try our service with no obligation to continue

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    UK's #1

    Thousands of businesses trust us to keep their customers happy

We support the UK’s leading property professionals

Mel, Moneypenny Receptionist.

Telephone Answering

Your team answers calls whenever they can. And when they’re particularly busy, or staffing levels are low, your calls are routed seamlessly to your Moneypenny Receptionist. Fully briefed by you, we answer calls in your company name and send detailed messages back to your office.

tick 2m property calls answered annually
tick 26% of calls handled after hours & at weekends
tick 82% of calls result in a detailed message

Meet your Moneypenny Receptionist

We take the time to select the right receptionist for your brand. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.

Divert your calls

You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.

Impress your callers

Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by text or email.

Keep in touch

Update your receptionist on the move with the Moneypenny app.


Live Chat

Our acclaimed people & technology solution allows you to manage incoming chats whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to look after on your behalf.

tick 6x more engagement with website visitors
tick 53% of chats take place out of hours
tick 30% of chats generate a new enquiry

Tell us how you prefer to chat

Brief us on how you like to work during your Welcome Call so we’re ready to chat whenever you need us.

Add Live Chat to your website

Don’t worry, it’s a completely untechy job that you or your website host can do in minutes.

Be available to chat 24/7

Rely on us to represent you perfectly whenever you and your team are unavailable.

Get your quote

We’ll base your quote on the service you’re looking for and the times you need support. We don’t do long-term contracts or hidden fees; simply provide us with a few contact details and we'll call you back right away.

Get in touch now for your unique quote.

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

What our clients say

Simon Ross, Stenprop

Moneypenny supports the growth of our business perfectly.

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James Wyatt, Barton Wyatt

I am amazed that everyone isn't using Moneypenny!

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Jennie Wood, Jennie Wood Properties

Working from home is a pleasure, thanks to Moneypenny.

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Gary O'Hare, Streets Ahead Estate Agents

Moneypenny has added huge value to our business.

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Danica Clements, Acorn Blue

Thanks to Moneypenny, we offer a seamless and consistent service.

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Your burning questions

How many calls and chats will you handle during our trial?

The simple answer is all or as many as you want. Afterwards we will recommend a plan based on your needs, working with you to establish the most cost-effective way to manage your calls and chats.

How do I divert my calls and chats?

We have a client on-boarding team who will liaise with your line provider to divert your calls, and your web manager to set up your live chat.

Who will answer my calls and chats at Moneypenny?

We have a team of Moneypenny Receptionists dedicated to looking after calls and chats for our property clients and no one else. The team includes many landlords and former negotiators who fully understand your customers.

What types of reports will I receive?

We will provide you with a full suite of reports based on your requirements. We will establish this with you during your trial.

Who answers my calls and chats out of hours?

All of our clients’ calls and chats are handled in our UK headquarters by Moneypenny Receptionists 24/7.

What are your opening hours?

We manage calls and live chat 24/7. You can choose to let us handle your calls and chats all of the time, or just when you’re too busy to. It’s entirely up to you.

What is the cost of your service?

This depends on your requirements. We will discover how much support you need during your trial. There is no set-up cost.

What other property companies do you work with?

We support thousands of real estate and lettings agents, as well as commercial, industrial and residential businesses.

Start your FREE trial

Let's find out how much additional business we'll capture for you. Call today on 0333 202 1005.

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  5. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.