Telephone Answering & Live Chat for property professionals

A seamless service that works brilliantly for us.
Supports the growth of our business perfectly.
Covers all bases. Can’t recommend more highly.
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Trusted by over 2,500 property companies

Moneypenny is the #1 Telephone Answering and Live Chat provider to the property industry, thanks to years of collaborative working with the sector’s leading experts and top performing brands. 24 hours a day, 7 days a week, our 80-strong specialist property team (who include ex-sales negotiators and active landlords) manage calls and chats whenever you're unavailable.

Your customers are our number one priority and we’ve years of experience in looking after their needs. Our amazing people and technology will integrate seamlessly with your team, ensuring you always create a fantastic first impression and benefit from significant cost savings. Get on with what you do best, knowing we've got your calls and live chat covered.

We support the UK's leading property professionals

Get your quote

We’ll base your quote on the service you’re looking for and the times you need support. We don’t do long-term contracts or hidden fees; simply provide us with a few contact details and we'll call you back right away.

Get in touch now for your unique quote.

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

Impress your customers and capture more leads

Telephone Answering

Your team answers calls whenever they can. And when they’re particularly busy, or staffing levels are low, your calls are routed seamlessly to your Moneypenny Receptionist. Fully briefed by you, we answer calls in your company name and send detailed messages back to your office.

2m property calls answered annually
26% of calls handled after hours & at weekends
82% of calls result in a detailed message
Live Chat

In exactly the same way as we answer your calls, we offer amazing support for your chats; Moneypenny Receptionists chat on your behalf whenever your own team is unavailable. Representing you perfectly, they leave website visitors with a stunning impression of your business.

6x more engagement with website visitors
53% of chats take place out of hours
30% of chats generate a new enquiry
“As the market-leading brand, Moneypenny is outstanding value for money.”

What our clients say

Simon Ross, Stenprop

Moneypenny supports the growth of our business perfectly.

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James Wyatt, Barton Wyatt

I am amazed that everyone isn't using Moneypenny!

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Jennie Wood
Jennie Wood, Jennie Wood Properties

Working from home is a pleasure, thanks to Moneypenny.

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Streets Ahead
Gary O’Hare, Streets Ahead Estate Agents

Moneypenny has added huge value to our business.

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Danica Clements, Acorn Blue

Thanks to Moneypenny, we offer a seamless and consistent service.

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Working with leading partners

Your burning questions

How many calls and chats will you handle during our trial?

The simple answer is all or as many as you want. Afterwards we will recommend a plan based on your needs, working with you to establish the most cost-effective way to manage your calls and chats.

How do I divert my calls and chats?

We have a client on-boarding team who will liaise with your line provider to divert your calls, and your web manager to set up your live chat.

Who will answer my calls and chats at Moneypenny?

We have a team of Moneypenny Receptionists dedicated to looking after calls and chats for our property clients and no one else. The team includes many landlords and former negotiators who fully understand your customers.

What types of reports will I receive?

We will provide you with a full suite of reports based on your requirements. We will establish this with you during your trial.

Who answers my calls and chats out of hours?

All of our clients’ calls and chats are handled in our UK headquarters by Moneypenny Receptionists 24/7.

What are your opening hours?

We manage calls and live chat 24/7. You can choose to let us handle your calls and chats all of the time, or just when you’re too busy to. It’s entirely up to you.

What is the cost of your service?

This depends on your requirements. We will discover how much support you need during your trial. There is no set-up cost.

What other property companies do you work with?

We support thousands of real estate and lettings agents, as well as commercial, industrial and residential businesses.

Start your FREE trial

Let's find out how much additional business we'll capture for you. Call today on 0333 202 1005.

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  5. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.