Property Answering Services
Tailored services for the property sector
Our 120-strong team of dedicated property receptionists provide seamless support where you need it most
A dedicated receptionist to answer the calls you can't get to
Outsource some or all of your chats to trained agents
Prioritise your most valuable leads & save precious time
Experienced people to qualify prospects and make follow-up calls on your behalf
Proud to work with the property industry's leading brands
Capture every opportunity in the most cost-effective way possible
Your UK-based, hand-picked receptionist is on hand whenever you need
The right receptionist from our specialist property team
After all, they're going to be a key part of your business
Scaleable support in line with demand
Remain agile and manage costs with flexible support as and when you need it
Reduce ‘the noise' so you can focus on selling
Keep your core team working efficiently without distraction, we'll look after the rest
Be open around the clock
Capture new enquiries in your sleep as we're here for you 24/7
Grow faster & drive more enquiries
Gain a competitive edge by capturing more new business & providing a better service
Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist. The front line for thousands of businesses just like yours, and based within our specialist property team, they know the industry inside out and understand the value in every call. Briefed by you on your business, they'll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your customers with every interaction.
Capture every lead by always being available
Operate a seamless and efficient business whilst keeping overheads to an absolute minimum
Smarten up your front of house and ensure outstanding service delivery
Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of
41% of chats result in a new enquiry
Proven to generate 6x more engagement with website visitors
Homebuyers are increasingly expecting chat to be available on your website
Did you know that maintenance enquiries account for 30% of website chats for property businesses?
Prioritise your most valuable leads and save precious time by letting our Triage Bot field property maintenance enquiries for you. This clever automated bot starts by asking users the nature of their enquiry. If they hit valuation or viewing they are sent straight to your in-house team or a Moneypenny Receptionist to handle on your behalf; or if they hit property maintenance you can choose one of the following to send them to:
Direct users to your existing property maintenance system
Ask users to email you with the details of their issue
Capture contact details & log enquiry information
Whether it's qualifying prospects, arranging viewings or valuations, following up on appointments, reaching out to historic customers or keeping in touch and maintaining relationships with existing customers, trust us to represent your business perfectly.
Fully briefed by you, we will display your branch telephone number when dialling to guarantee a seamless and consistent service with every call.
Let us pre-qualify prospects on your behalf leaving you and your team to focus on the hottest leads
We'll pick up your website and portal leads right away keeping you one step ahead of competitors
Our team will keep in touch with your existing and historic customers so you can put your energy into driving new business
21,000 UK businesses on board
Request a callback now to get a tailored quote, simply provide us with a few details and we'll call you right away.
Trusted by 2,500 property companies
The home of passionate & can-do people
We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle' here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a 120-strong property team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your receptionist the keys to your business, we'll treat it like our own. We won't let you down. We will make you shine.
Moneypenny's UK head office: the place all of our receptionists call home.
What our clients say
Nick Neill, Managing Director at EweMove Sales and Lettings, shares how Moneypenny’s support is critical to the franchise’s operation - including their head office and individual franchisees - and ensures exceptional service delivery around the clock.