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Cameron Homes

Cameron Homes have trusted Moneypenny with their calls since 2016, allowing them to focus on building stunning new developments across the Midlands.

Providing quality service has always been high priority for Cameron Homes, which is why they ensure every customer call is answered. In this film, IT Manager Joshua Allen chats to us about the challenges they regularly faced prior to Moneypenny’s support, and the key benefits we bring to their business now.

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My name is Joshua Allen, I work at Cameron Homes and I’m the IT Manager.

Joshua from Cameron Homes visited Moneypenny HQ to share the challenges they have overcome with our support.

The business has been growing quite a lot over the last couple of years and we’re having an increased volume of calls coming in. Whereas previously we’d had a call group and one of several people answered it, those people were having more and more to do day to day and we needed somebody to take the initial call and make sure the calls went to the right places, and that was why we looked to use Moneypenny.

We do get customers call our head office number because they want to enquire about a house on a development or because they want to make a complaint, and it’s important that those calls are handled in the correct way. It’s hard to be professional on the phone if you’re doing something else, if you’re busy, and it takes you out of what you were trying to do. Our sales offices are often only manned by one person and then obviously they can only take one call at a time, or if somebody comes in and they want to look round the show home, then you’re not answering your phone and from a customer’s point of view, it’s just nice to be able to reach somebody the first time you try to. Obviously each lead is potentially a purchaser, that’s what you want them to be, and it’s important that we don’t let those people slip through the cracks because we weren’t able to answer a call or we weren’t able to get back to them soon enough.

What advice would you give to other businesses thinking of using Moneypenny?

The advice I would give would just be to give it a go, to give it a try and see how it works out and see how people feel about it afterwards, because one of the things we found when we launched was that when we were at the end of our initial period, people didn’t want to lose it as a service, they were like ‘well we’re finding that it’s really beneficial for us’, so you know, give it a try and see how it works out.

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