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Missed calls are a thing of the past for Advent IM

Mike Gillespie, Managing Director, shares how the security consultancy always maintain a professional image with the help of Telephone Answering.

When did you realise you needed support?

“As security consultants, we’re regularly on the road visiting clients and dealing with multiple projects at once, this meant callers were often greeted by our answerphone and we knew this was making us look unprofessional. Luckily, we found Moneypenny.”

What does good customer service look like?

“For us, it’s all about trust; it’s about building a partnership and a sense of familiarity with our clients. We know that Moneypenny share this exact approach, as our clients never believe that we outsource our calls.”

How has Moneypenny changed your business?

“Before signing up for a free trial, Moneypenny invited us to their office. The level of personal service and care they give to their clients and callers is unprecedented, and in our experience, other services just don’t offer that. From the outset, we knew bringing Moneypenny on board to answer our calls was the right decision.”

What are the key benefits?

“Our clients need to know they can trust us, and Moneypenny’s warm, friendly approach achieves this perfectly; we retain business as a result. Our clients know Sharon, our Moneypenny PA, well and have established a truly special relationship with her.”

Any advice for other businesses?

“15 years on and we’ve never had a complaint – if you’re thinking about using Moneypenny, do it!”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Amazing people, briefed by you to manage chats whenever you can't.

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All the functions and support of an office phone system, minus the hardware.

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