Amazing people, briefed by you to look after live chat on your website whenever you can’t.
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Live ChatThis article will provide a broad overview of how routing by tag works for proactive chats. Imagine …
Live ChatIn this article we’ll go through commonly asked questions about the analytics tab. Moneypenny chat…
Live ChatThis article will hope to provide a full overview of how routing by tag should work for reactive cha…
Live ChatThe aim of this article is to give you tips to get more customers through live chat! Turbo charge …
Live ChatIn this article we’ll explain which agent links can be set up to display in Hub for referencing. A…
Live ChatIn this article we’ll discuss the Agent Survey feature; a post chat survey which can allow your vi…
Live ChatThis article will provide a wide overview of analytics. The Moneypenny chat system has been designed…
Live ChatThis article will go through the layout of every part of the Admin Dashboard and how to set each bit…
Live ChatThis article will explain how to use Routing by Tag. Routing by Tag is considered an advanced feat…
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Live ChatThis article will show an overview of useful commands to be used with Moneypenny chat. These command…
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Live ChatPortal
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All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny PA: all the time or just when you’re unavailable. Briefed by you when you join us, they will either resolve your visitor’s request there and then or (having sent the request to you immediately via email) reassure them that you’ll be in touch straight away.
We’ll aim to resolve the majority of chats there and then based on the information we have put together with you. For anything else we’ll send you the full chat transcript including details on how to get back in touch with the visitor.
We’ll work with you to create tags so we can monitor the types of chats that are coming in. Each of these tags will have emails associated to them so that they’re sent to the right person in your company to deal with.
It’s simple. When you’re logged in, chats will be directed straight to you. If you sign out, make yourself unavailable, or reach your chat limit, any new chats will be looked after by Moneypenny.
Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.
Absolutely – they’re the best way to maximise the value of having Live Chat on your website. We work with you to set these up when you join us. After this time, you can switch this facility on or off as and when required.
Yes – these are available for you to view via your Live Chat portal.
The more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can amend canned responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.
No – once you’re signed up there’s a three month minimum contract. Thereafter, we require only one month’s notice to close your account from the date of your next invoice.
No – we define a chat as a minimum of 4 interactions. This is to make sure that you’re only paying for chats that are relevant to you.
From 6.00pm until 8.30am the next morning, we can either remove the chat button from your website or turn the chat button into a ‘Leave a message’ form. For Live Chat support outside of these hours, talk to us about our evening and weekend and 24/7 solutions.
Your own Moneypenny PA to answer calls exactly as if based in your office.
Discover >All the functions and support of an office phone system, minus the hardware.
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