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An increase in leads for Chinneck Shaw

Lizzie Burt, Marketing Manager, tells us how the top estate agency know they're in safe hands with Telephone Answering & Live Chat from Moneypenny.

When did you realise you needed support? 

“We’re always looking for exciting ways to progress, so when we frequently came across live chat on other websites we were keen to offer the same. It was equally important for us to be available to our callers all day, every day, so we decided to trial Telephone Answering and Live Chat from Moneypenny.”

What does good customer service look like?

“Our aim is to always have a happy customer as an end result – and to achieve this, it’s about going the extra mile and doing more than what is expected.”

How has Moneypenny changed your business?

“Our team at Moneypenny is wonderful. We feel as though they truly work to help us every step of the way. Handling any calls our own team are unable to answer, they provide critical support in the evenings and at weekends. They also manage all of our website chats, meaning our customers can contact us however they choose, at any time of day.”

What are the key benefits?

“I simply love the service, the whole thing just works. The people at Moneypenny have the friendliest tone and the way they engage with customers is brilliant. By giving customers the option to contact us in their preferred way, we’ve seen an increase in valuation requests.”

Any advice for other businesses?

“Work out what is best for your business, but if you have a website, you need Live Chat.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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