Rising costs and in-house overheads can be a headache, but with your own Moneypenny PA using clever technology to work exactly as if based in your business, we look after calls confidently and knowledgeably - saving you time, hassle and money.
Brilliant, UK-based people you’d happily employ yourself
Bespoke call handling software so we sound exactly like you
A perfected, one-of-a-kind call answering environment
Our rigorous recruitment and training process ensures our people deliver outstanding service on every call. Your dedicated PA is always on hand, working seamlessly as part of your team. Backed by a small team of five, we ensure seamless cover—delivering exceptional service that avoids the cost of an in-house hire.
The moment a call comes through, your company information presents automatically to your PA here at Moneypenny so they have everything at their fingertips, ready to take a call exactly as if based in your business and just as knowledgeable as any member of your in-house team.
If the person ringing has called before, our technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
Your address, directions, products details - anything you deem important is all there so your PA can have a more informed, natural conversation with your caller - who thinks they’re talking to you because we never limit the conversation to suit a predetermined template.
Unlike other telephone answering providers who can only support a limited number of basic diaries, e.g. new enquiry line, your PA has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.
Your PA is able to send pre-qualified enquiries directly into your CRM or book appointments. Unlike a traditional receptionist, our technology allows them to transfer calls to you in-office or at home e.g. via Microsoft Teams; if you’re unavailable they’ll send a message by email or text (you choose).
Real caller conversations with names & information anonymised for data protection purposes
Officially opened in 2017 by His Majesty the King, our home is a purpose-built, architecturally award-winning building with many sustainable measures incorporated into its construction. As the perfect environment to answer calls, everything from the design of our desks to the materials we’ve used are geared around delivering a seamless experience for your callers with zero background noise. It’s an extraordinary place for our people to work in.
Next steps:
You could be briefing your Moneypenny PA today.
Call us on 0333 009 8325.
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