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Different Straights Finance are always available

Luke Rawsthorn, Director, explains how's enhanced his business's service offering with Moneypenny's 24/7 call and live chat support.

About Different Straights Finance

Industry: Business intelligence & accountancy firm
Size: 1-50 employees
Driver for using Moneypenny: The need for 24-hour support, not offered by previous provider

When did you realise you needed support?

“I was giving out my mobile number for clients to contact me out of hours, but I wanted to introduce a more efficient 24/7 line that they could use instead. The answering provider I was using at the time didn’t offer a 24-hour service and they also lacked the professionalism I was looking for, so it was time to rethink.”

What were you looking for in a provider?

“The most important factor was finding a provider who would deliver fantastic client service on my behalf. I was also receiving lots of unwanted sales calls, so having the ability to filter these from all other enquiries was a must.”

How did you find the onboarding process?

“From the moment I contacted Moneypenny to enquire, I knew they were the right choice for my business. The caller experience wowed me and I received a handwritten note during the onboarding process – I’ve continued to see personal touches like this throughout my service and it makes a real difference. It was during the set-up that I realised just how much Moneypenny offers.”

How has Moneypenny changed your business?

“My Moneypenny PA, Paula, and her team now answer my calls 24/7 – they’re amazing! My service is integrated with Microsoft Teams, meaning they can see my real-time availability and transfer calls through whenever I’m free. I also use their Live Chat service, where the team responds to website visitors within seconds. Any updates I provide are picked up by both teams and actioned immediately, even out of hours, whereas my previous supplier took up to 48 hours.”

What are the key benefits?

“I’m in awe of what Moneypenny has done for my business. Both the Telephone Answering and Live Chat teams complement each other perfectly, whilst providing a professional front. It’s completely streamlined processes, as I no longer receive calls on my mobile or deal with cold callers and I’m never disturbed when I’m in meetings. Moneypenny has taken my customer service to another level; they absolutely smash the competition out of the park.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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