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No more voicemail for Levison Meltzer Pigott

Sara Robertson, Practice Manager, tells us how Moneypenny's call support allows them to present a consistently professional front.

About Levison Meltzer Pigott

Industry: London-based law firm
Size: 1-50 employees
Biggest business challenge: Hybrid working model causing missed calls

When did you realise you needed support?

“After moving to a hybrid working model, our receptionist was only in the office three days a week. Whenever she worked from home, calls were diverted to mobiles but this caused issues as they were often missed and clients kept reaching voicemail.”

What were you looking for in a provider?

“Specialising in family law means most of our clients are going through a difficult time, so it was crucial that they spoke to an empathetic person when they called, rather than voicemail or cold scripts.”

How did you find the onboarding process?

“I’d used Moneypenny when working for another firm, so when our receptionist decided to leave, I knew they’d be a much more efficient option. The set-up process was really straightforward, and although some of our partners were nervous about the concept at first, they’re now fully invested and absolutely love the service.”

How has Moneypenny changed your business?

“We can proudly say we never miss a call thanks to our Moneypenny Receptionist and their supporting team managing them on our behalf. We email them every morning with any updates to our call handling instructions or diaries, and they handle calls seamlessly. The flexibility of the service works so well, as our fee earners can choose whether to accept a call or ask Moneypenny to take a message if they’re busy.”

What are the key benefits?

“We’re able to present a consistently professional appearance, and having a real person for our clients to speak with makes all the difference. Not only does Moneypenny’s service ensure we capture every call, but it has also supported us in our move to a paperless business, allowed us to save on recruitment costs, and improved the productivity of our team now there’s no disruptions. We couldn’t be happier!”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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