About JM Clark Ltd
Industry: National roadwork services provider
Size: 1-20 employees
Biggest business challenge: Effectively managing business growth
When did you realise you needed support?
“As our business was growing and our team were getting busier, we found that using a hunt group wasn’t an efficient way to answer and manage our incoming calls. We needed support from a provider who could act as an initial point of contact, direct our calls to the right places and improve our call handling operation.”
What were you looking for in a provider?
“We thought about hiring a receptionist, but the volume of calls we receive would be too much for just one person. It was important that we found an answering service that would be able to scale with us depending on our needs.”
How did you find the onboarding process?
“We found Moneypenny and their team got to know our business right away. The set-up process was perfect, and they’re always flexible to make any changes to ensure the service suits our exact requirements.”
How has Moneypenny changed your business?
“Once Moneypenny started handling our calls, we discovered their Live Chat solution and soon came on board with this service as well. Our amazing Moneypenny team now answer our calls and web chats, even if they come through simultaneously. They manage all types of enquiries including new business, accounts and marketing, filtering and routing these to the relevant individual or department.”
What are the key benefits?
“Moneypenny fulfils everything that we look for in a reliable partner and has completely streamlined our contact process. We’ve seen our lead numbers increase, particularly since introducing Live Chat as the service is great for giving web visitors the push to enquire with us. We love the scalability that Moneypenny offers, and we’re confident in their ability to support us as we continue to grow.”