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Calls never go unanswered for Treemedic

Ryan Wileman, Director, shares how he's seeing more leads and happier customers thanks to Moneypenny's Telephone Answering Service.

About Treemedic

Industry: Expert tree surgeon
Size: 1-50 employees
Biggest business challenge: Missing calls and new business

When did you realise you needed support?

“I run my small business single-handedly and a lot of the work I do is on-site, which requires my full attention. This means I often don’t have time to answer the phone and was missing a lot of calls and ultimately new business as a result.”

What were you looking for in a provider?

“The most important factor was finding a provider who would be able to deliver a professional voice at the first point of contact for customers. I wanted people that were friendly and helpful to answer my business calls, as it really goes a long way.”

How did you find the onboarding process?

“As the market leaders, my expectations of Moneypenny were pretty high, and I’m happy to say that they truly delivered a seamless onboarding experience. Having used another provider previously, I came across lots of hidden charges, long call durations and caps that made them more expensive than initially expected, but thankfully Moneypenny’s pricing is completely transparent.”

How has Moneypenny changed your business?

“Emily, my Moneypenny PA, and her team now answer my calls whenever I’m busy or out of the office. They manage new customer queries on my behalf, handle repeat callers, filter out unwanted sales calls and transfer any urgent calls to my mobile. My service is integrated with my CRM system, meaning the Moneypenny team inputs new customer details straight into the platform and I’m able to pick up and respond to customers at a more convenient time.”

What are the key benefits?

“Moneypenny’s support frees up so much of my time and allows me to concentrate on my work without worrying about missing calls. The team has helped me to provide a great first impression to new customers which has resulted in more business leads, and I’ve received nothing but positive feedback from callers – I couldn’t be happier with the service.”

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