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PatientSource has had a weight lifted off their shoulders

Lee Francis, International Sales Director, shares how the healthcare software creators have relieved the pressure of taking calls with Telephone Answering.

When did you realise you needed support?

“We are a software solution house with a distributed workforce, so our office is rarely used and the chance of missing calls is high. We tried an automated system but it was too robotic and didn’t give a professional impression of our business to clients. Looking for a more personal solution, we found Moneypenny.”

What does good customer service look like?

“For us good customer service means keeping on top of enquiries so no customer is left waiting for a response. It’s the most frustrating thing when you contact a business and you’re the one having to chase up that same enquiry weeks later.”

How has Moneypenny changed your business?

“Moneypenny answers calls for us whenever we’re out of the office. Their seamless onboarding process made diverting our calls effortless. We receive detailed messages immediately, allowing us to triage calls – something that would take us hours to do ourselves. The portal is also a fantastic way of managing calls and messages.”

What are the key benefits?

“Having a real person for our clients to speak with is vital for our business as it gives them the reassurance their enquiry is in safe hands. Since Moneypenny has been answering our calls, we’ve completely forgotten about the worry of ever missing them. It’s easy to become conditioned to mediocre service. It’s not until you experience something exceptional like Moneypenny that you realise what perfect service is.”

Any advice for other businesses?

“Give Moneypenny a go and see for yourself how amazing they are!”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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