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Taylor & Hart captures every opportunity, day or night

Nikolay Piriankov, CEO, explains how the London based bespoke jewellers offers a special customer experience with Telephone Answering support.

When did you realise you needed support?

“We run a global business, so it didn’t take long for us to realise we needed support for our calls. With our customers based all around the world, it’s vital there is someone for them to speak with at any time. Moneypenny is the ideal solution for us.”

What does good customer service look like?

“It’s one of the main pillars of our business. We’re proud to receive consistently good customer feedback and work hard to maintain this great standard. Since working with Moneypenny we’re now confident our clients are receiving the very best service every time.”

How has Moneypenny changed your business?

“Hugely! We now have 24-hour telephone cover, which means no matter what time our clients call, they always speak with someone professional and friendly. Kerry, our Moneypenny PA, and her small team are always happy and confident – qualities we look for in our own staff. You can actually hear them smiling on the phone!”

What are the key benefits?

“There are just so many. We could never try to emulate this kind of service in-house as staffing overheads would have been through the roof. From the outset we have been thoroughly impressed with Moneypenny and how happy, friendly and articulate the team is.”

Any advice for other businesses?

“Go for it. The service is so seamless and very adaptable. We would recommend Moneypenny to anyone and everyone.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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