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The Profs are winning more business with call support

Richard Evans, Founder, tells us how the UK's #1 tutoring company offer quality service day or night thanks to Telephone Answering from Moneypenny.

When did you realise you needed support?

“Being available day or night is important to us. We have a number of international students who deserve the same level of service as anyone calling during office hours, so when we discovered we were missing calls out-of-hours, we knew a solution was needed. Having read great reviews online, we decided to trial Moneypenny.”

What does good customer service look like?

“Consistency is key when it comes to delivering customer service excellence; this is guaranteed with Moneypenny.”

How has Moneypenny changed your business?

“Now, anyone who calls our business reaches someone amazing, be it 2pm or 2am. We were surprised by the sheer volume that Rhea, our Moneypenny PA, handles out-of-hours – we’re busier than ever. Having her on hand allows us to deliver the service we always wanted and gives us a professional edge.”

What are the key benefits?

“The service has absolutely surpassed our expectations. The fear of missing calls is history and business is never lost. Moneypenny’s support has also allowed us to increase our lead response time, meaning we’ve seen a 70% increase in sales.”

Any advice for other businesses?

“Give Moneypenny a try. We couldn’t be happier – I only wish we’d found them sooner!”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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