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Oliver's Travels are always available for their clients

Ravi Sabharwal, Co-Founder, tells us how the luxury travel company deliver fantastic service day or night with 24-hour support from Moneypenny.

When did you realise you needed support?

“Our business is all about quality, and we strive to show this through every single customer touchpoint. We were developing quickly as a business and weren’t able to provide our callers with the care and attention they deserve. Looking for a solution, we found Moneypenny.”

What does good customer service look like?

“It’s the dedication to the customer that is so important, ensuring they find the perfect holiday and answering any questions they may have. We need to be available at all times, which has been made possible with Moneypenny.”

How has Moneypenny changed your business?

“Moneypenny answers our calls 24/7. Their receptionists are so helpful and friendly – they can never do enough for us! The account managers are equally as outstanding, a testament to the quality and consistency of Moneypenny as a whole.”

What are the key benefits?

“Every time a customer calls, they are greeted by a professional, warm and polite voice, which is so important to us. Moneypenny’s natural approach with our callers has even won us business.”

Any advice for other businesses?

“10 years later and we’re still as happy with the service as we were at the beginning – I’d recommend Moneypenny time and time again.”

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