Franchise Answering Services

Tailored services for the franchise sector

Our team of dedicated receptionists provide seamless support where you need it most

Telephone Answering

A dedicated receptionist to answer the calls you can't get to

Live Chat

Outsource some or all of your chats to trained agents

Self-screening Bot

An online symptom checker to reassure your customers and staff

Rated excellent

Best people

Integration now available

Trusted by thousands of franchises and recognised by the BFA

Capture every opportunity in the most cost-effective way possible

Your UK-based, hand-picked receptionist is on hand whenever you need

Robyn

The right receptionist matched with you

After all they’re going to be a key part of your business

Scaleable support in line with demand

Remain agile and manage costs with flexible support as and when you need it

Reduce ‘the noise’ so you can focus on customers

Keep your core team working efficiently without distraction, we’ll look after the rest

Be open around the clock

Capture new enquiries in your sleep as we’re here for you 24/7

Grow faster & drive more enquiries

Gain a competitive edge by capturing more new business & providing a better service

Telephone Answering

Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist. The front line for thousands of businesses just like yours, they’re knowledgeable, experienced, and understand the value in every call. Briefed by you on your business, they’ll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your customers with every interaction.

Maximise every
opportunity

Capture every customer by always being available

Stay
agile

Operate a seamless and efficient business whilst keeping overheads to an absolute minimum

Look more
professional

Smarten up your front of house and ensure outstanding service delivery

Free trial available
Chat Franchise

Live Chat

Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.

Get ahead of
competitors

38% of chats resulting in a new enquiry

Win new
customers faster

Proven to generate 6x more engagement with website visitors

Satisfy your
audience

Customers are increasingly expecting chat to be available on your website

Free trial available

Self-screening Bot

Safeguard your staff and customers with our seamless and simple online symptom checker. Customised to your branding, it’s the hassle-free way to capture contact details, gain consent for any Covid-19 related policies and check all customers are symptom-free before visiting your office or premises.

Seamless and non-invasive, this clever symptom checker takes just 3 minutes to complete and can be integrated into your existing online booking process, or used stand-alone by inviting customers to complete via email. With every response, you’ll receive a detailed email and have access to a full audit trail within your Moneypenny portal.

Personalise
your bot

Customise questions and match the design to suit your website

Capture contact
details

Each user will submit their name and contact details securely

Gain a hassle-free
solution

No tech work needed, you can use the bot right away

Bot franchise

21,000 UK businesses on board

Request a callback now to get a tailored quote, simply provide us with a few details and we’ll call you right away.

No. of Employees:

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005 We love to talk

The home of passionate & can-do people

We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle’ here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your receptionist the keys to your business, we’ll treat it like our own. We won’t let you down. We will make you shine.

Moneypenny’s UK head office: the place all of our receptionists call home.

FAQs

Get your quote today

You could be briefing your Moneypenny Receptionists today. Call 0333 009 8345.

No. of Employees:

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • 20 years’ experience

Best people
Rated excellent