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Ensure new & existing customers can contact your business

We give you real people - dedicated Moneypenny Receptionists - to look after and field calls & chats to your homeworking team.

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Ceri, Moneypenny Receptionist.

Trusted by thousands of franchises and recognised by the BFA

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    Work remotely

    Have calls & messages sent to you and your team

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    Capture all enquiries

    Never miss an opportunity again

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    Convert more website visitors

    Use Live Chat to turn more browsers into customers

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    Improve service

    Be available 24/7 & gain a competitive edge

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    Work efficiently

    Free up time for you and your team

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    FREE trial

    Try our service with no obligation to continue

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    UK's #1

    Thousands of businesses trust us to keep their customers happy

Proud to be working with

Mel, Moneypenny Receptionist.

Telephone Answering

You will have a dedicated Moneypenny Receptionist to look after some or all of your calls whenever you need. Fully briefed by you, we’ll answer calls in your company name, and either transfer through to you or send a detailed message back to your remote working team.

Meet your Moneypenny Receptionist

We take the time to select the right receptionist for your brand. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.

Divert your calls

You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.

Impress your callers

Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by text or email.

Keep in touch

Update your receptionist on the move with the Moneypenny app.


Live Chat

38% of chats generate a new enquiry. Our acclaimed people & technology solution allows you to manage incoming chats remotely whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to look after on your behalf.

Tell us how you prefer to chat

Brief us on how you like to work during your Welcome Call so we’re ready to chat whenever you need us.

Add Live Chat to your website

Don’t worry, it’s a completely untechy job that you or your website host can do in minutes.

Be available to chat 24/7

Rely on us to represent you perfectly whenever you and your team are unavailable.

Get your quote

We’ll base your quote on the service you’re looking for and the times you need support. We don’t do long-term contracts or hidden fees; simply provide us with a few contact details and we'll call you back right away.

Get in touch now for your unique quote.

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

Moneypenny is fully operational and ready to support you

Most people have spoken to Moneypenny. Few realise it. Established in 2000, we're not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of 13,000 businesses who rely on our people and technology-based solutions to manage their customer interactions. We are their trusted partner, on hand and ready to support them in times of crisis.

The Sunday Times 100 Best Companies to work for 2019 Cyber Essentials Plus Trustpilot rating

We're open for business

Our team has now transitioned to 100% homeworking in order to deliver continuous support for your calls and live chat.


Is allowing our entire team to look after your customer interactions remotely - and remain in contact with anyone in your team who may be working remotely as well.

Secure & encrypted network

We have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls & chats off-site.

What our clients say

Rachel Evans, Jackson Fire & Security

Our franchisees are assured every lead is captured.

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Greg Sloane, Ewemove

No matter the time of day or night, we never miss a new buyer enquiry.

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Daniel Ashdown, GreenThumb

Moneypenny’s service is a perfect fit for our needs.

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Vaughan Schofield, Belvoir Wrexham

We maintain high-quality service all day, every day.

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Your burning questions

Where is my Moneypenny Receptionist based given the current social restrictions in place?

For the time being, our team has transitioned to 100% homeworking. Whilst this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!

How will my Moneypenny Receptionist deal with members of my team working remotely?

This isn't a problem whatsoever - your Moneypenny Receptionist will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.

Who answers my calls and chats out of hours?

We manage calls and chats 24/7. As with all of our clients, your calls and chats will be handled by our UK-based remote working Moneypenny Receptionists – no matter the day or time.

How many calls and chats will you handle during our trial?

We can manage some or all of your calls and chats; on an overflow basis or fully outsourced, at specified times or 24/7. It’s your choice. After your trial, we will recommend a bespoke plan based on your call and chat volume, working together to establish the best and most cost-effective solution for your business.

How do you get to know my business?

You’ll be given your own Moneypenny Receptionist, who you’ll have the opportunity to chat to during your Welcome Call. This is an opportunity to tell them all about your business, your employees and how you like to work.

How do I divert my calls and chats?

Our client on-boarding team will liaise with both your line provider and web manager to divert your calls and set up Live Chat on your website.

Who will answer my calls and chats at Moneypenny?

Calls to your business will be answered by your dedicated Moneypenny Receptionist. Your chats will be managed by a dedicated Moneypenny Receptionist from our Live Chat team. Both are briefed by you and specially trained to provide first-class client support on your behalf.

What types of reports will I receive?

You will receive a full suite of reports, tailored to the unique requirements established during your free trial. Examples include overall call and chat volume, and peak days/times.

What is the cost of your service?

Your trial is completely free. There’s no set-up cost and no ongoing commitment. As you would expect with a bespoke service, the cost depends on your requirements. We will recommend a plan based on the level of support needed during your trial.

What other franchises do you work with?

We support thousands of franchises across all industries and are a proud partner of the BFA.

Start your free trial today

With no charges and instant set-up, you could be briefing your Moneypenny Receptionist today. Call 0333 202 1005.

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  5. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.

  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • Comprehensive escalation procedures

  • 20 years' experience

Best people

Rated Excellent