Franchise Answering Services

Ensure new & existing customers can contact your business

We give you real people - dedicated Moneypenny Receptionists - to look after and field calls & chats to your homeworking team.

Get your quote >
Ceri, Moneypenny Receptionist.

Trusted by thousands of franchises and recognised by the BFA

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    Work remotely

    Have calls & messages sent to you and your team

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    Capture all enquiries

    Never miss an opportunity again

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    Convert more website visitors

    Use Live Chat to turn more browsers into customers

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    Improve service

    Be available 24/7 & gain a competitive edge

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    Work efficiently

    Free up time for you and your team

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    FREE trial

    Try our service with no obligation to continue

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    UK's #1

    Thousands of businesses trust us to keep their customers happy

Proud to be working with

Mel, Moneypenny Receptionist.

Telephone Answering

You will have a dedicated Moneypenny Receptionist to look after some or all of your calls whenever you need. Fully briefed by you, we'll answer calls in your company name, and either transfer through to you or send a detailed message back to your remote working team.

Meet your Moneypenny Receptionist

We take the time to select the right receptionist for your brand. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.

Divert your calls

You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.

Impress your callers

Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by text or email.

Keep in touch

Update your receptionist on the move with the Moneypenny app.


Live Chat

38% of chats generate a new enquiry. Our acclaimed people & technology solution allows you to manage incoming chats remotely whenever you can (even prompt visitors to start a chat if appropriate). When you're unavailable, chats overflow seamlessly for us to look after on your behalf.

Tell us how you prefer to chat

Brief us on how you like to work during your Welcome Call so we're ready to chat whenever you need us.

Add Live Chat to your website

Don't worry, it's a completely untechy job that you or your website host can do in minutes.

Be available to chat 24/7

Rely on us to represent you perfectly whenever you and your team are unavailable.

Get your quote

We'll base your quote on the service you're looking for and the times you need support. We don't do long-term contracts or hidden fees; simply provide us with a few contact details and we'll call you back right away.

Get in touch now for your unique quote.

No. of Employees:
How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

What our clients say

Rachel Evans, Jackson Fire & Security

Our franchisees are assured every lead is captured.

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Greg Sloane, Ewemove

No matter the time of day or night, we never miss a new buyer enquiry.

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Daniel Ashdown, GreenThumb

Moneypenny's service is a perfect fit for our needs.

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Vaughan Schofield, Belvoir Wrexham

We maintain high-quality service all day, every day.

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Your burning questions

In the current climate, where is Moneypenny's team based?

For the time being, some of our team members are still homeworking. While this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!

How will Moneypenny deal with members of our team if they're working remotely?

This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.

Am I tied into an ongoing contract?

All of our smaller Telephone Answering & Live Chat schemes have a minimum contract length of 6 months. Thereafter, we require one month's notice to close your account from the date of your next invoice.

How will you ensure our data is protected?

With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls and chats off-site.

Does Moneypenny provide a 24-hour service?

Yes. We can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your clients will always be able to get in touch with a real person representing your business, whether it's a Sunday, 4.00am or on Christmas Day.

How quickly can we be set up?

Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider or web manager directly if you wish.

About us

Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.

Find out more >

featured in The Sunday Times 100 Best Companies to Work For


market leader in terms of size and quality


clients trust us


UK-based, global provider

Collaborating with

Start your free trial today

With no charges and instant set-up, you could be briefing your Moneypenny Receptionist today. Call 0333 202 1005.

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  5. No. of Employees:
  6. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.

  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • Comprehensive escalation procedures

  • 20 years' experience

Best people

Rated Excellent