Having been a client since 2016, the property moguls have developed an exceptional working relationship with Moneypenny. In this film, Branch Director of EweMove Shrewsbury, Greg Sloane, explains why they decided to use a Bespoke Customer Team from Moneypenny to fully integrate with their system and help provide a much better standard of customer service.
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My name’s Greg Sloane, I’m one of two Branch Directors at Ewemove estate agents in Shrewsbury.
As estate agents, we spend most of our day in and out of appointments, so we can’t always take incoming calls. If we’re not available, then the Moneypenny Specialist Teams are able to capture information from those incoming callers that’s actually relevant to the type of enquiry.
They’re quite often the first voice that our customers will hear, so that initial conversation needs to give a good first impression. We don’t want clients to feel like it’s a call centre, we want them to know that the people handling their enquiries have an absolute understanding of the type of information that they’re after.
So, the Specialist Teams really compliment our 24/7 service. People are mostly searching for properties in the evenings when most agents are closed, and they want to be able to enquire about those proprieties at a time that is convenient to them, and that’s what they’re able to do.
It’s reassuring to know that the Moneypenny Specialist Teams are handling those enquiries no matter what time of day or night, so that we know that we will never miss a buyer enquiry. And they’ve enabled us to get on with the tasks that matter most to our clients, as well as giving us the time to build our business.
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