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Portal

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Knowledge base
Setting up and activating Moneypenny Answerin…

Pocket Phone System allows you to easily control who answers your calls when you…

Knowledge base
Taking chats guide

Take a tour through the chat section of your portal. From alerts and security to…

Knowledge base
Record your own business greeting

Pocket Phone System allows you to record your own business greeting. It’s …

Knowledge base
What is Pocket Phone System?
What is Pocket Phone System?

Your business calls, in the cloud, on your mobile. Pocket Phone System will leav…

Knowledge base
Real receptionists support Pocket Phone System
Real receptionists support Pocket Phone Syste…

Our Moneypenny PAs are there to support you, whenever you need. They’re th…

Knowledge base
Auto-attendant options for Pocket Phone System
Auto-attendant options for Pocket Phone Syste…

This is what we call a Digital Receptionist, and it’s a fantastic tool. Pi…

Knowledge base
Setting up your Pocket Phone System
Setting up your Pocket Phone System

We’ve made this as simple as possible; from Digital Receptionists to Money…

Knowledge base
Top tips to maximise Live Chat on your website
Top tips to maximise Live Chat on your websit…

From customising the design of your chat widget to activating proactive chats, y…

Knowledge base
What are proactive chats and why should I use them?
What are proactive chats and why should I use…

In a nutshell, proactive chats are an incredibly powerful tool and will add valu…

Knowledge base
Meet your Moneypenny PA
Meet your Moneypenny PA

Knowledgeable, trustworthy and confident – your Moneypenny PA is an extra …

Knowledge base
An overview of the Live Chat admin portal

Your portal holds anything and everything you need to set-up and customise your …

Knowledge base
Get to know the Moneypenny portal

When you use Moneypenny’s Telephone Answering Service, having the support of a…

Blog
Introducing our Tech Garden
Introducing our Tech Garden

Welcome to our Tech Garden. Moneypenny grows faster and stronger every day as a …

Knowledge base
How to customise your Live Chat widget

Creating the perfect chat widget for your website couldn’t be simpler. And…

Knowledge base
Live Chat – your most powerful website tool
Live Chat – your most powerful website …

Our amazing people manage live chat on your website whenever you need. Bright an…

Knowledge base
How do I set up Live Chat software?

Adding Live Chat software to your website is surprisingly simple; it only takes …

Knowledge base
Setting up your Digital Receptionist

Your Digital Receptionist is there to help you manage and field your calls. Not …

Knowledge base
Setting up your Recipients

Once you’ve done this, you’ll find managing your calls so easy. We l…

Knowledge base
Dealing with out-of-hours calls

At Moneypenny we know the importance of every call, even those after hours. This…


FAQs


We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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