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How do I set up Live Chat software?

In a few simple steps, you’ll have Live Chat completely up and running

Adding Live Chat software to your website is surprisingly simple; it only takes a few minutes. You will be chatting with your website visitors in no time!

Here, we cover a number of options for getting Live Chat up and running on your website, including the specifics for 5 of the most popular content management systems on the market – WordPress, GoDaddy, Squarespace, Shopify, and Wix.

Install Live Chat with a code snippet

HTML code looks complex, but the snippet you’ll be given by our Live Chat team doesn’t need to be understood to be used; just copy and paste it into your website’s source code before the closing </body> tag, or email the snippet to your website developer and ask them to do it for you.

If you don’t want Live Chat to appear on certain pages, we can give you a second code snippet which will hide the chat function wherever you choose.

Add Live Chat to a WordPress website

You have two choices for adding Live Chat to your WordPress website. You can add the code snippet mentioned above;

  1. Login to your WordPress administrator account
  2. In the sidebar on your Dashboard, go to ‘Themes’ and then click ‘Editor’
  3. On the Edit Themes page, go to the Footer file (footer.php) and paste the code before the closing </body> tag

Add Live Chat to a GoDaddy website

  1. Login to your GoDaddy account and open ‘WEBSITE BUILDER / INSTANTPAGE®’
  2. Click ‘Manage’ and go to the Dashboard
  3. On the Dashboard, click ‘Edit Site’, then click on the burger menu (three horizontal lines, stacked) in the top-right corner
  4. In the drop-down menu, select ‘Site Settings’
  5. On the Site Settings page, click ‘Site-wide Code’
  6. Paste the code snippet we give you into the ‘Code to put before closing tag (all pages)’ box and Click the ‘OK’ button below
  7. Click the ‘Publish’ button in the right-hand corner at the top of the page

Add Live Chat to a Squarespace website

  1. Login to your Squarespace account and click ‘SETTINGS’ in the sidebar
  2. From the sub-menu, select ‘Advanced’
  3. In the ADVANCED sub-menu, click ‘Code Injection’
  4. Scroll to the ‘FOOTER’ section and paste the code snippet
  5. Click ‘Save Changes’

Add Live Chat to a Shopify website

  1. Login to your Shopify admin panel
  2. Go to ‘Online Store’ and select ‘Themes’
  3. Click ‘Edit HTML/CSS’ in the sidebar
  4. Open the ‘theme.liquid’ template file
  5. Paste your code snippet before the closing </body> tag
  6. Click ‘Save’

Add Live Chat to a Wix website

  1. Login to your Wix account and go to your site.
  2. Then click ‘Edit Site’
  3. Click ‘Add Elements’(which may appear as a plus symbol) on your sidebar
  4. Select ‘Embed Code’
  5. Scroll down and choose ‘Custom Code’
  6. Click on ‘Add Custom Code’ in the top right hand corner.
  7. Select Live Chat box, enter your code snippet and click ‘Apply’

Can’t find what you’re looking for?

It’s estimated that almost 2 billion websites are live on the internet right now, so it would be quite a task to cover every CMS in one guide. If yours isn’t listed, that doesn’t mean you can’t have Live Chat on your website – just use the code snippet we talked about in the first point.

If you’re still unsure of what to do, give us a call on 0333 202 1005 and a member of our team will be happy to talk you through it.

Not sure if Live Chat is right for you?

Moneypenny is revolutionising the way businesses manage their Live Chat. We combine gold-standard software with the support of real people in the background to ensure no chat goes unanswered.

To find out how you will benefit from our amazing people and technology, take advantage of our FREE trial. Experience our full service for a whole week with no set-up costs, no admin charges, and absolutely no ongoing commitment.  You have nothing to lose, contact Moneypenny today on 0333 202 1005.

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