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It’s important for businesses to provide a variety of ways for customers to co…
Live Chat1:00pm Wednesday 7th August 2019 Register now Live Chat usage is set to grow by …
Live ChatWebinarLive chat allows you to engage with website visitors at the very moment they are…
Live ChatLive chat is one of the fastest growing customer service, sales and marketing to…
Customer ServiceKnowledge-sharingLive ChatLive Chat is the biggest opportunity to grow your business this year. Our report…
GrowthLive ChatWhitepaperIt’s no secret that great customer service is one of the biggest indicators of…
Customer ServiceLive ChatTelephone AnsweringIt’s tough out there for an SME – running a business takes time, energy,…
Live ChatTelephone AnsweringThere is no question that a professional answering service (whether that’s tel…
GrowthLive ChatTelephone AnsweringMoneypenny predicts that small businesses will increase their use of live chat b…
Live ChatOur latest research has revealed the peak times that house-hunters and vendors a…
Live ChatPropertyTechnologyLive chat (sometimes called web chat or live web chat) is a tool you can add to …
Live ChatDid you know that live chat can increase website enquiries by 49%? That’s a bi…
Live ChatThis month, Moneypenny is encouraging business owners to give just 30 seconds of…
Live ChatTechnologyConsumer expectations have risen in recent years, creating challenges for start-…
Live ChatSocial MediaTechnologyTelephone AnsweringMoneypenny, the world’s leading provider of outsourced communications for busi…
AutomotiveLive ChatRecruitmentOur co-founders recognised from the outset the importance of making Moneypenny a…
Customer ServiceLive ChatTelephone Answering
2018 has been a year of milestones for Moneypenny. We’ve enjoyed every single …
AcquisitionGrowthLive ChatTechnologyWorkplace CultureTake a tour through the chat section of your portal. From alerts and security to…
Live ChatPortal
From customising the design of your chat widget to activating proactive chats, y…
Live ChatPortal
In a nutshell, proactive chats are an incredibly powerful tool and will add valu…
Live ChatPortal
Our Moneypenny PAs will quickly become one of your most precious tools. We don&#…
Live ChatYour portal holds anything and everything you need to set-up and customise your …
Live ChatPortalIt’s easy to pick and choose exactly where you want Live Chat to appear ar…
Live Chat
Meet our property team. After 10 years of service clients in the property indust…
Live ChatPropertyTelephone AnsweringCreating the perfect chat widget for your website couldn’t be simpler. And…
Live ChatPortal
Our amazing people manage live chat on your website whenever you need. Bright an…
Live ChatPortalOur dedicated Live Chat team has been further strengthened by the appointment of…
GrowthLive ChatPropertyRecruitmentAdding Live Chat software to your website is surprisingly simple; it only takes …
Live ChatPortal
Discover Moneypenny specialist teams. A fully outsourced omnichannel service del…
Live ChatTelephone AnsweringMoneypenny’s Live Chat portal is a great place to see all the chats that have…
Live ChatTechnology
What a year we’ve had! It’s fair to say this year has been pretty in…
GrowthLive ChatTechnologyWorkplace CultureWe’ve made it super easy to do this, so even if you’re not an expert…
Live ChatTechnologyMany of our clients want to link to their chat widget directly from an email. Th…
Live ChatTechnologyWhen did you realise you needed support? “Our teams in branch are small, an…
Live ChatPropertyTelephone AnsweringWhen did you realise you needed support? “We’re always looking for exciti…
Live ChatPropertyTelephone AnsweringWhen did you realise you needed support? “With an increasing number of calls c…
AutomotiveLive ChatTelephone AnsweringWhen did you realise you needed support? “We’d been using live chat software…
Live ChatPropertyTelephone AnsweringWhen did you realise you needed support? “Although we’re an established …
AutomotiveLive ChatTelephone AnsweringWhen did you realise you needed support? “Working remotely across many develop…
Live ChatPropertyTelephone AnsweringWhen did you realise you needed support? “Our central enquiries team managed o…
LegalLive ChatTelephone AnsweringWhen did you realise you needed support? “While we saw a great deal of online …
Live ChatWhen did you realise you needed support? “The nature of our franchise requires…
Live ChatThe more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can amend canned responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.
All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny PA: all the time or just when you’re unavailable. Briefed by you when you join us, they will either resolve your visitor’s request there and then or (having sent the request to you immediately via email) reassure them that you’ll be in touch straight away.
Your own Moneypenny PA to answer calls exactly as if based in your office.
Discover >All the functions and support of an office phone system, minus the hardware.
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