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Live Chat is one of the fastest growing communication channels right now. With 4…
Knowledge-sharingLive ChatIf you need any support, Google’s Help Centre has plenty of practical resource…
Live ChatGoogle will be fully moving over from Universal Analytics (UA to Google Analytic…
Live ChatMoneypenny now has the technology to automatically recognise your customer’s l…
Live ChatMoneypenny is now able to handle your Facebook Fan Page or Facebook Business Pag…
Live ChatSo you’ve decided to put live chat on your website; what next? As the ultimate…
Live ChatEvery business will want something different from live chat; from capturing new …
Live ChatWhat is Live Chat? Live chat is a means of communication used by businesses and …
Live ChatWhat are the business benefits of live chat? There are numerous commercial benef…
Live ChatThis article aims to give an overview of the Guided Browsing feature that redire…
Live ChatThis article will provide a broad overview of how routing by tag works for proac…
Live ChatIn this article we’ll go through commonly asked questions about the analytics …
Live ChatThis article will hope to provide a full overview of how routing by tag should w…
Live ChatMoneypenny is thrilled to announce an exclusive offer for bfa franchisors to enj…
FranchiseLive ChatBrits’ reluctance to talk to elderly parents about their care[1] has sparked a…
HealthcareLive ChatOutsourcingTelephone AnsweringThe aim of this article is to give you tips to get more customers through live c…
Live ChatLots of our clients are asking us for the latest ways to keep in touch with cust…
Live ChatOutbound CallingIn this article we’ll explain which agent links can be set up to display in Hu…
Live ChatIn this article we’ll discuss the Agent Survey feature; a post chat survey whi…
Live ChatThis article will provide a wide overview of analytics. The Moneypenny chat syst…
Live ChatThis article will go through the layout of every part of the Admin Dashboard and…
Live ChatThis article will explain how to use Routing by Tag. Routing by Tag is conside…
Live ChatHere we’ll present you with an overview of label reports. What is the Labels R…
Live ChatThis article will show an overview of useful commands to be used with Moneypenny…
Live ChatThe great thing about Proactive Chat is how versatile it can be, but this does m…
Live ChatIn this article we’ll have a look at why Proactive Chat is more effective than…
Live ChatPerry Power, Managing Director of estate agents Power Bespoke, spoke to Moneypen…
Live ChatPropertyThis article will lay out how to set up dynamic proactive messages. Dynamic Proa…
Live ChatTechnology has developed rapidly in the past 20 years or so. With artificial int…
Live ChatOutsourcingTelephone AnsweringOne thing that is universally acknowledged about the average internet browser an…
Live ChatThe way people shop and do business has changed rapidly over the past decade. Br…
Customer ServiceLive ChatTelephone AnsweringBuilding a brand is vital to the long-term success of a business. A brand isn…
Live ChatTelephone AnsweringLive Chat is no longer a luxury for estate and lettings agents. It’s a necessi…
Live ChatPropertyWebsite visitors tend to be impatient, expecting answers to any questions they m…
Live ChatOne of the many reasons customers (and businesses) love to use Live Chat is for …
Live ChatTechnologyTransferring a chat Transferring a live chat to another team member is easy. S…
Live ChatTechnologyTypically, live chat is used to support sales or customer service activities. Bu…
Live ChatMarketingSupercharged Lead Gen SeriesIn this article we’ll give you an overview of what exactly Weekly Stats are an…
Live ChatWhen it comes to providing a great user experience on your business website, des…
Live ChatHaving instant support always on hand can make a huge difference when it comes t…
Live ChatIn many respects, the internet is like a giant shopping centre. Online shoppers …
Live ChatThere is a boom in the use of Live Chat by law firms right now, as firms realise…
LegalLive ChatHere Louise Wilson, Head of Finance Sector, and Leanne Teburi, Live Chat Operati…
AccountancyFinanceLive ChatHuman-powered live chat is incredibly popular, as it can provide tailored…
Live Chat“Order an Uber, book a dental appointment, download and complete training…
Live ChatPropertyThe way people shop and browse online is changing, and expectations are rising. …
Live ChatUnderstanding the benefits of proactive chat: Having proactive chat on your webs…
Live ChatPeople expect things fast. Technological innovation has redefined customer expec…
Business TipsLive ChatThere’s just one way of using live chat. Right? Well, actually no. At its hear…
AccountancyLive ChatIn this article we’ll explain which agent links will display in the Hub to be …
Live ChatAccording to Moneypenny, use of Live Chat has doubled during the current pandemi…
Business TipsLive ChatIt’s leading the way in customer service satisfaction, helping the 44% of peop…
Customer ServiceLive ChatPropertyMore firms are picking-up live chat on their websites, and reaping the benefits.…
LegalLive ChatAs working from home becomes the new norm, employer expectations have adapted as…
Business TipsLive ChatSME
Want to know the benefits of Live Chat for law firms? Rewatch Bernadette Bennett…
LegalLive ChatWebinarMoneypenny is teaming up with the Law Firm Marketing Club for a webinar about al…
LegalLive ChatWebinarWhen did you realise you needed support? “Client engagement is very important …
AccountancyFinanceLive ChatTelephone AnsweringWhen did you realise you needed support? “As a multidisciplined firm, we deal …
Business ContinuityLegalLive ChatTelephone AnsweringAbout LRG Industry: One of the UK’s biggest property services groups Size: 300…
Live ChatPropertyWhen did you realise you needed support? “We knew we were missing out on leads…
AutomotiveLive ChatWhen did you realise you needed support? “We knew we needed a more agile way o…
LegalLive ChatWhen did you realise you needed support? “We found people calling out of hours…
FinanceLive ChatTelephone AnsweringWhen did you realise you needed support? “It was really important to us that o…
Live ChatTelephone AnsweringWhen did you realise you needed support? “When Covid-19 hit and we went into l…
AccountancyLive ChatTelephone AnsweringIn this film, Matt Nicol, Managing Director at Nicol & Co, shares how Moneyp…
Live ChatPropertyTelephone AnsweringWhen did you realise you needed support? “We set out with the aim of increasin…
Live ChatAbout Indurent Industry: Leading provider of industrial & logistics warehous…
Live ChatPropertySwitchboardWhen did you realise you needed support? “Although we have lots of information…
HealthcareLive ChatWhen did you realise you needed support? “We needed to implement some game-cha…
HealthcareLive ChatWhen did you realise you needed support? “Due to rapid growth, we suddenly had…
Live ChatSwitchboardIn this guide, we’ll explore some of the frequently asked questions when it co…
Live ChatWhen did you realise you needed support? “Our website forms were either being …
FinanceLive ChatTelephone AnsweringWhen did you realise you needed support? “We need to be available to our membe…
LegalLive ChatWhen did you realise you needed support? “Our central enquiries team managed o…
LegalLive ChatTelephone AnsweringWhen did you realise you needed support? “Our receptionists were taking on mor…
AccountancyFinanceLive ChatTelephone AnsweringWhen did you realise you needed support? “Our aim was to engage with more peop…
Live ChatWhen did you realise you needed support? “With our aim being to increase clien…
LegalLive ChatTelephone AnsweringWhen did you realise you needed support? “Our aim was to increase accessibilit…
LegalLive ChatWhen did you realise you needed support? “We had noticed enquiries were coming…
FinanceLive ChatWhen did you realise you needed support? “Like many businesses, the pandem…
HealthcareLive ChatWhen did you realise you needed support? “The main difficulty we faced was bei…
FinanceLive ChatWhen did you realise you needed support? “We’re a busy firm so it was someti…
LegalLive ChatTelephone AnsweringWhen did you realise you needed support? “We’d been using live chat software…
Live ChatPropertyTelephone AnsweringCustomer service is one of the most vital aspects to the success of any business…
Customer ServiceLive ChatTechnologyAward-winning practice Pearl Accountants came on board with Moneypenny’s T…
FinanceLive ChatTelephone AnsweringWhen did you realise you needed support? “With small teams in branch, we re…
Live ChatPropertyTelephone AnsweringAbout JM Clark Ltd Industry: National roadwork services provider Size: 1-20 empl…
Live ChatSMETelephone AnsweringWhen did you realise you needed support? “We wanted to offer an instant way fo…
LegalLive ChatWhen did you realise you needed support? “We were using another live chat prov…
Live ChatRecruitmentTelephone AnsweringLockdown has seen many businesses scramble to adapt to the new government guidel…
Knowledge-sharingLive ChatMarketingWhen did you realise you needed support? “We’re always looking for exciti…
Live ChatPropertyTelephone AnsweringThe sudden switch to remote working has presented many unique challenges and hur…
Business ContinuityLive ChatSo many things aren’t business as usual right now. With more agencies than eve…
Live ChatPropertyAbout Different Straights Finance Industry: Business intelligence & accounta…
AccountancyLive ChatSMETelephone AnsweringThe award-winning sustainable housebuilders came on board with Moneypenny’s Li…
Live ChatOutbound CallingPropertyTelephone AnsweringCommunication is a vital tool in winning new business – including business…
AccountancyLive ChatLive chat is proven to be a really effective way to convert web visitors into cu…
Live ChatMoneypenny is alerting law firms to a spike in activity in the week following Ch…
LegalLive ChatCustomers are now, more than ever before, looking for rapid responses from suppl…
Live ChatOutsourcingMeet Moneypenny client, Shoaib Aslam of award-winning accountancy practice, Pear…
AccountancyGrowthLive ChatTelephone AnsweringIt’s the no.1 tool for customer satisfaction, and over a third of online visit…
Live ChatPropertyAs the world’s leading provider of outsourced communications, Moneypenny has c…
GrowthLive ChatMissed our webinar? Catch it again here. Listen to Moneypenny’s Claire Smi…
LegalLive ChatWebinar1:30pm Tuesday 17th September 2019 Register now We expect to see Live Chat on al…
LegalLive ChatWebinarInterested in learning more about Live Chat? Listen again to our Intro to Live C…
Live ChatWebinarShort on time? Put your customers in the fast lane with the no.1 tool for custom…
AutomotiveCustomer ServiceLive ChatIt’s important for businesses to provide a variety of ways for customers to co…
Live Chat1:00pm Wednesday 7th August 2019 Register now Live Chat usage is set to grow by …
Live ChatWebinarLive chat allows you to engage with website visitors at the very moment they are…
Live ChatLive chat is one of the fastest growing customer service, sales and marketing to…
Customer ServiceKnowledge-sharingLive ChatLive Chat is the biggest opportunity to grow your business this year. Our report…
GrowthLive ChatWhitepaperIt’s no secret that great customer service is one of the biggest indicators of…
Customer ServiceLive ChatTelephone AnsweringIt’s tough out there for an SME – running a business takes time, energy,…
Live ChatTelephone AnsweringThere is no question that a professional answering service (whether that’s tel…
GrowthLive ChatTelephone AnsweringMoneypenny predicts that small businesses will increase their use of live chat b…
Live ChatOur latest research has revealed the peak times that house-hunters and vendors a…
Live ChatPropertyTechnologyLive chat (sometimes called web chat or live web chat) is a tool you can add to …
Live ChatDid you know that live chat can increase website enquiries by 49%? That’s a bi…
Live ChatThis month, Moneypenny is encouraging business owners to give just 30 seconds of…
Live ChatTechnologyConsumer expectations have risen in recent years, creating challenges for start-…
Live ChatSocial MediaTechnologyTelephone AnsweringMoneypenny, the world’s leading provider of outsourced communications for busi…
AutomotiveLive ChatRecruitmentOur co-founders recognised from the outset the importance of making Moneypenny a…
Customer ServiceLive ChatTelephone Answering
2018 has been a year of milestones for Moneypenny. We’ve enjoyed every single …
AcquisitionGrowthLive ChatTechnologyWorkplace CultureTake a tour through the chat section of your portal. From alerts and security to…
Live ChatPortal
From customising the design of your chat widget to activating proactive chats, y…
Live ChatPortal
In a nutshell, proactive chats are an incredibly powerful tool and will add valu…
Live ChatPortal
Our Moneypenny PAs will quickly become one of your most precious tools. We don&#…
Live ChatYour portal holds anything and everything you need to set-up and customise your …
Live ChatPortalIt’s easy to pick and choose exactly where you want Live Chat to appear ar…
Live ChatMeet our property team. After 10 years of service clients in the property indust…
Live ChatPropertyTelephone AnsweringCreating the perfect chat widget for your website couldn’t be simpler. And…
Live ChatPortalOur amazing people manage live chat on your website whenever you need. Bright an…
Live ChatPortalOur dedicated Live Chat team has been further strengthened by the appointment of…
GrowthLive ChatPropertyRecruitmentAdding Live Chat software to your website is surprisingly simple; it only takes …
Live ChatPortalDiscover Moneypenny specialist teams. A fully outsourced omnichannel service del…
Live ChatTelephone AnsweringMoneypenny’s Live Chat portal is a great place to see all the chats that have …
Live ChatTechnologyWhat a year we’ve had! It’s fair to say this year has been pretty in…
GrowthLive ChatTechnologyWorkplace CultureWe’ve made it super easy to do this, so even if you’re not an expert…
Live ChatTechnologyMany of our clients want to link to their chat widget directly from an email. Th…
Live ChatTechnologyThe more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can amend canned responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.
All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny PA: all the time or just when you’re unavailable. Briefed by you when you join us, they will either resolve your visitor’s request there and then or (having sent the request to you immediately via email) reassure them that you’ll be in touch straight away.
Your own PA to look after calls, qualify leads, book appointments, and lots more.
Discover >Our team of PAs capturing every new enquiry and qualifying them during the call.
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