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Why our property team’s the best in the industry

Meet our property team.

After 10 years of service clients in the property industry, we understand your needs. Over 2000 property companies trust us to answer their calls and live chat.

We know how important your customers are to your business and we know how to help you deliver customer service that exceeds their expectations. Your Moneypenny Receptionist will completely tailor our service to your requirements by providing a seamless overflow service whenever required.

Discover how they wow your callers with their knowledge and expertise with new technologies like Live Chat.

View transcript +

Samantha Jones, Corporate Manager – Property: Here at Moneypenny it’s all about the wow factor. We cherry pick our staff, so if somebody’s got great customer service experience or they may have even worked in a local agent, we would always choose to put them on the property team. Most of our agents will use on overflow during the day but then we’ll take all calls out of hours and we will capture all of those inquires for them to call those people back.

Tara Lloyd, Training Team Manager: We have a great training program here at Moneypenny; our receptionists are specially trained to handle calls within our property sector. We’re able to provide them with specific examples that are relevant to property and we see them emerge into these fantastic receptionists which is just amazing.

Lauren Williams, New Business Manager: Moneypenny’s live chat service helps the property sector by catching all the new enquiries, capturing new leads, not missing an opportunity. The feedback we’re getting from estate agents is very, very positive, they are absolutely loving the live chat facility. It makes us really excited for the future of the property department here at Moneypenny.

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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