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Telephone Answering

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Blog
What is a Telephone Answering Service?

A telephone answering service (or call answering service) is an outsourced servi…

Blog
7 ways technology can help grow your small bu…

Consumer expectations have risen in recent years, creating challenges for start-…

Knowledge base
The Moneypenny Difference

Our co-founders recognised from the outset the importance of making Moneypenny a…

Knowledge base
Forager’s Gin

Bespoke gin distillery Forager’s Gin came to Moneypenny in 2017 looking fo…

Blog
Top tips for engaging a telephone answering s…

Entrusting someone else with your calls is a big step. It makes sense to shop ar…

Knowledge base
An intro to the Moneypenny app
An intro to the Moneypenny app

Wow your callers, and work a whole lot smarter. You’re going to love it! Y…

Knowledge base
Meet your Moneypenny PA
Meet your Moneypenny PA

Knowledgeable, trustworthy and confident – your Monypenny PA is an extra p…

Knowledge base
Elephant Digital

Liverpool based digital creative agency Elephant Digital have been using Money…

Knowledge base
Vet Dynamics

A specialist independent veterinary business, Vet Dynamics has been a Moneypenny…

Knowledge base
Willacy Horsewood Architects

Willacy Horsewood have used Moneypenny’s award-winning Telephone Answering…

Knowledge base
Jennie Wood Properties

Based in the very heart of London’s financial district, Canary Wharf, Jenn…

Knowledge base
Get to know the Moneypenny portal

When you use Moneypenny’s telephone answering service, having the support of a…

Blog
Why our property team’s the best in the industry
Why our property team’s the best in the…

Meet our property team. After 10 years of service clients in the property indust…

Knowledge base
Finders Keepers

With over 40 years experience in the property sector, the lettings experts have …

Knowledge base
Leesman

Employee experience experts Leesman have been using Moneypenny since they first …

Blog
The benefits of a Moneypenny specialist team
The benefits of a Moneypenny specialist team

Discover Moneypenny specialist teams. A fully outsourced omnichannel service del…

Case Studies
Taylor & Hart

When did you realise you needed support? “We run a global business, so it didn…

Blog
Meet our dedicated veterinary team
Meet our dedicated veterinary team

Meet our veterinary team. Discover how they build fantastic relationships while …

Case Studies
Karl Tatler

When did you realise you needed support? “Being available around the clock is …

Case Studies
Vets4Pets Cheltenham

When did you realise you needed support? “Being available to all callers, both…

Case Studies
GreenThumb

When did you realise you needed support? “With hundreds of franchisees all ove…

Case Studies
Clinic 95

When did you realise you needed support? “Answering calls for five surgeries w…

Blog
What are business telephone systems?

Confused about the different types of business telephone systems? Don’t worry,…

Case Studies
Halliwell Jones

When did you realise you needed support? “Even though we have wonderful recept…

Case Studies
Vet4Life

When did you realise you needed support? “As a growing veterinary business wit…

Case Studies
Keller Williams

When did you realise you needed support? “Our business simply doesn’t exist …

Case Studies
Holistic Dental Care

When did you realise you needed support? “We were receiving complaints from pa…

Blog
Losing business? Call handling hacks for law …

We know from our own data, for instance, that we answer around two million calls…

Case Studies
Flooringsupplies.co.uk

When did you realise you needed support? “As a retailer, we have always taken …

Case Studies
Mogers Drewett

When did you realise you needed support? “Although we’re proud of our outsta…

Case Studies
Moy Vets

When did you realise you needed support? “Across our four branches, answering …

Case Studies
Autoecosse Mitsubishi

When did you realise you needed support? “Whilst we had no idea of the amount …

Case Studies
Birmingham Cardiology

When did you realise you needed support? “Being based at two private hospitals…

Case Studies
Keatons Estate Agents

When did you realise you needed support? “We used Moneypenny to help us answer…

Case Studies
Blackshaws Dealerships

When did you realise you needed support? “Driven by finding ways to improve ou…

Case Studies
Urban & Rural

When did you realise you needed support? “We’d been using live chat software…

Case Studies
V4B

When did you realise you needed support? “Although we’re an established …

Case Studies
Acorn Blue

When did you realise you needed support? “Working remotely across many develop…

Knowledge base
Diverting analogue phone lines to Moneypenny

Although diverting your calls sounds complex, it needn’t be. We’ve p…

Knowledge base
Diverting ISDN phone lines to Moneypenny

The advice below assumes BT is your line provider. If not, don’t worry. Th…

Case Studies
Lansdown Mazda

When did you realise you needed support? “While we were busy greeting visitors…

Case Studies
Barton Wyatt

When did you realise you needed support? “Despite providing high-quality recep…

Blog
Poor service gets buyers revved up

It’s not surprising of course that positive customer contact makes for an impr…

Blog
Base your outsourcing decision on reputation,…

You can’t put a price on reputation. Your reputation is the barometer of the q…

Blog
What’s the best number for your business?

Not just a means of communication, your telephone number can be a way of being r…

Blog
7 customer service improvements for practices

Customer service isn’t a static thing. It’s consistently evolving an…

Blog
Premium front of house isn’t just about the…

As a hospitality business, you’ve worked hard to create the very best front of…


FAQs

  • If I’m going to be busy, are there any discounts available?

    You can switch to a larger call bundle. Simply inform Moneypenny before your next invoice is sent out.

  • What happens out of hours?

    From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA has recorded a personalised greeting message for you. For telephone answering support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

  • Does Moneypenny keep a log of my past messages?

    Your Moneypenny PA has a log immediately to hand. You also have, via your Online Portal and App, access to a realtime updated log of all calls and messages from the past three months.

  • Can I meet my Moneypenny PA?

    Yes, we encourage this as much as possible. Please feel free to drop into our Wrexham office whenever suits you. We make great coffee! Moneypenny, Western Gateway, Wrexham, LL13 7ZB.

  • Are there any long-term contracts?

    No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

  • Can you receive faxes on my behalf?

    Yes – our Fax-to-Email service sends them straight to your inbox. Prices start from £12.50 per month.

  • What if my Moneypenny PA is engaged when a calls comes in?

    Your call is passed to one of their three teammates. That person has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.

  • Do I pay for sales calls?

    No – you have an allowance for these, which is an additional 20% of your monthly call bundle. This doesn’t apply to ‘Messenger’ clients.

  • What if two callers ring my business at the same time?

    Don’t worry, neither of them will hear an engaged tone – there is no limit to the number of calls that can be diverted simultaneously.

  • If you put calls through to me, how much does the call cost?

    You are charged by the minute at the standard BT rate.

  • Are all my calls answered by Moneypenny?

    This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls, or just the ones when your line is engaged or unanswered.

  • How does Moneypenny know who the call is for?

    You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.


  • We give you amazing people and technology:

    Telephone
    Answering

    Your own Moneypenny PA to answer calls exactly as if based in your office.

    Discover >
    Live Chat

    Amazing people, briefed by you to manage chats whenever you can't.

    Discover >
    Pocket Phone System

    All the functions and support of an office phone system, minus the hardware.

    Discover >