Answering service for company directors

A company is usually made up of three entities: the company itself, the shareholders and the directors. A director’s responsibilities are numerous from a legal perspective. The official, legal obligations of being a company director differ by country and, in some instances, region but generally involve keeping all company information accurate and up to date.

There are also designated responsibilities to the company itself, as well as its shareholders. With all these legal obligations, it’s surprising that directors get any time to run and manage the business on a daily basis! 

An answering service for directors can help free up valuable time by filtering unwanted spam and sales calls, and allow them to get more done, work more efficiently, and even tighten up the business’s sales process.

Be more productive

A company director’s working day is often challenging to define. However, it appears to be universally true that company directors are exceptionally busy.

Answering phone calls, replying to emails, managing employees, handling ad hoc issues and attending meetings are usually the core of a given working day.

As you can imagine, a massive issue for a director can be distractions and interruptions. While this is a big part of the job, if unnecessary disruption could be reduced, the amount of work and the number of tasks that can be dealt with and completed in a set amount of time could increase significantly.

A study conducted at the University of California, Irvine, concluded that a single distraction takes on average 25 minutes to recover and refocus from. And this doesn’t account for the actual length of time the interruption lasts.

With an answering service for directors, unwanted phone calls can be dealt with by a dedicated receptionist, e.g. if you’re busy filling in some specific technical paperwork and don’t want to be disturbed. With Moneypenny’s answering service, you can update your receptionist via the Moneypenny app. In this instance, you can inform them to transfer all calls to someone else or take a message and forward it via email or text. This way, you can focus on the work at hand without having to worry about missing any important phone calls. With calendar integration, your receptionist will know exactly when you are free. 

Reduce stress & enhance wellbeing

Interruptions and lack of productivity can also lead to high levels of stress. A study carried out at the University of Illinois confirmed this, showing that when someone was interrupted, they took up to 27% longer to complete the primary task – the task at hand committed a higher number of errors and felt a greater level of annoyance and anxiety.

Interruptions can have even more of an impact on a director’s wellbeing when they come late in the evening. If you are a director of your own small business, you may have to wear many hats within the business, including marketing, business development, and receptionist duties. 

Unfortunately, this can mean you have to constantly listen out for your phone, even when you spend time with friends and family. With an out of hours answering service, you can fully enjoy and immerse yourself in whatever it is you are doing in your leisure time without having to keep one eye on your phone. You can relax, with the peace of mind that a dedicated receptionist is handling any customer enquiries on your behalf.

Never miss a business call

In this high-tech, digital age, phone calls are still the most valuable of all sales leads. If someone has taken the time to call you, then they are serious about making a purchase. For directors of small businesses, a missed call may mean a missed sales opportunity.

If a potential customer’s call goes unanswered, they are highly unlikely to leave a voicemail and will often call a direct competitor. Not only that, an unanswered call doesn’t give a good impression of your business.

With a phone answering service, you can ensure every call is answered. Moneypenny gives you a highly trained and specialised receptionist to wow your customers whilst you focus on your business’s core work. 

Take calls around the clock

If you are a director of a global organisation, then an out of hours, 24/7 answering service will help you stay in touch with clients and colleagues worldwide. 

However, if you run a local business, a 24/7 answering service could also provide a considerable advantage. With more people working shifts in recent years, it can provide your small business with a distinct competitive advantage if you are available to take calls out of hours.

With Moneypenny’s answering service, you also get to choose from thousands of local or freephone numbers for your business. Combining a freephone number with 24-hour availability means your customers can call on an impulse without having to check opening hours or local rates. And with a highly trained Moneypenny Receptionist at the end of the phone line, your caller is guaranteed to feel highly valued and impressed with the level of customer service. 

Work smarter, not harder

Being a company director, responsible for a business of any size, is not easy. With an answering service for directors, you can focus on the work at hand without having to worry about missing an important call from a customer or a colleague. 

With Moneypenny, there are no lengthy contracts, and you don’t have to worry about the legal paperwork that comes with hiring a full-time receptionist. You can also experience the benefits of an answering service for free, with a seven-day free trial.

Click here to learn more about our answering service for directors.