Search by keyword, such as: divert, calls, chats …

5 benefits of using a telephone answering service

A telephone answering service can make all the difference

Unanswered or missed calls cost money and reduce overall customer satisfaction.

This is where a telephone answering service, which receives incoming calls on your behalf, can really optimise your communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team.

Businesses of all sizes who use telephone answering services are reaping the benefits. Here are the top 5 reasons why:

1. Capture every opportunity

Partnering with a telephone answering service means you will never miss a call again. Just one call can seal the deal that has been so close for so long, it can delight a returning customer who will become your biggest advocate. Safe in the knowledge that a dedicated professional receptionist is in place to take your calls, you will never have to worry about disappointing a customer or missing a critical message, every opportunity will be captured.

2. Increase productivity

Every call is an opportunity to give great customer service and increase revenue, but answering the phone can be a distraction you simply don’t need – especially when you’re in the middle of a meeting or working on a big project. A telephone answering service is the perfect way to filter and forward your calls so that you and your team can focus whilst still meeting your customer/client needs.

3. 24/7 customer service

A telephone answering service can be used for calls 24/7, for overflow support or out-of-hours cover, it all depends on your business needs. As clients become ever-more demanding in this instant-access world, it is crucial that you are on top of your business 24/7. Having a real person ready to take care of your clients even when the physical office is closed will only support your competitive advantage.

4. Reduce business overheads

Hiring an in-house team to look after your calls is expensive and time-consuming. You will need to find workspace, hire people and buy a phone system, not to mention all the other HR and business headaches. Even if you are in a position to pay the salaries, hiring full-time staff to prevent missed calls or reduced service quality during peak times can be really frustrating during the hours, or even days, when they’re not needed. A telephone answering service comes with the flexibility to increase or reduce your usage in line with changing business needs, and none of the associated overheads.

5. Give the right impression

Whether you are a fledgeling start-up or established business, a telephone answering service reinforces strong client relationships and maintains a high-quality professional image. Your relationship with your customer begins as soon as you answer the call, it will make all the difference.

Introducing Moneypenny

Moneypenny is the world’s leading outsourced communications provider, delivering telephone answering, live chat, switchboard and multichannel customer services for businesses of all shapes and sizes – from sole traders right up to multinational corporations.

To find out how you will benefit from our amazing people and technology, take advantage of our FREE trial. Experience our full service for a whole week with no set-up costs, no admin charges, and absolutely no ongoing commitment. You have nothing to lose, call us on 0333 202 1005 now!

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >