LIVE CHAT

Chats managed on your behalf

Amazing people, briefed by you to manage live chat on your website exactly as if based in your office.

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Hayley, Moneypenny PA.

Friendly and confident Moneypenny PAs

Knowledgeable about your brand, product and services.

  • Manage some or all of your live web chat 24 hours a day

  • Delight customers by resolving queries faster

  • Increase enquiries by maximising every web visitor

Friendly and confident Moneypenny PAs
  • There only when needed, not an overhead all the time

  • Experienced and based in the UK

  • Email key chats to you immediately

How it works

All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny PA: all the time or just when you’re unavailable. Briefed by you when you join us, they will resolve the vast majority of visitor requests there and then. Anything urgent will be sent to you immediately via email.

Have your own software? Give us a call on 0333 202 1005 and we’ll go through the options available.

Try it free

Experience our full service for a week, no half measures. We'll select the right Moneypenny PA for your business and recommend a pricing scheme afterwards. To us, free means exactly that: no hidden set-up fees, no admin charges, and absolutely no ongoing commitment - you've got nothing to lose.

Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.

How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.

Alternatively, call us on 0333 202 1005. We like to chat.

So many clever features. Take a closer look.

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Let’s talk Live Chat
Let’s talk Live Chat

Learn more about Live Chat and how it transforms your website visitors into loyal customers.

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Resolving chats
Resolving chats

We give you amazing people; you give them the knowledge so they can manage chats exactly as if based in your office.

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Making chats work harder
Making chats work harder

You’re using Live Chat, great. Go one step further – proactive chats are all about proactive customer service. Discover how to maximise every opportunity.

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Improve your results
Improve your results

We share our top tips for success, from experimenting with the design studio through to best practice for proactive chats.

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Gold-standard technology

Packed with features that are simple to use and unique to Live Chat:

Fully Customisable

Fully
Customisable

Design your chat widget to match your branding

Real-Time Reporting

Real-Time
Reporting

Comprehensive analytics suite featuring a log of all chats

Increased Engagement

Increased
Engagement

Proactive chats automatically 'nudge' your browsers and increase conversions

Supported by A.I

Supported
by A.I

Suggested shortcut responses for your most commonly asked questions

Mobile Friendly

Mobile
Friendly

Intuitive chat experiences regardless of device

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Your burning questions

How does the overflow service work?

It’s simple. When you’re logged in, chats will be directed straight to you. If you sign out, make yourself unavailable, or reach your chat limit, any new chats will be looked after by Moneypenny.

How do you get to know my business?

The more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can amend shortcut responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.

How does your pricing work?

We don’t do hidden set-up fees or admin charges. Our flexible pricing schemes include bundles of chats so you’re only paying for what you need.

Am I tied into a long-term contract?

No - we know you don't want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month's notice to close your account from the date of your next invoice.

Can I customise my chat window?

Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.

Can I have proactive chats?

Absolutely - they're the best way to maximise the value of having Live Chat on your website. We work with you to set these up when you join us. After this time, you can switch this facility on or off as and when required.

About us

Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.

Find out more >

Collaborating with leading organisations

EXCELLENT

Market leaders in terms of size and quality

Award-winning culture

HAPPY STAFF =
HAPPY CLIENTS

Trusted by

225K

clients

Try Live Chat for free

Enjoy more sales and better service. Call 0333 202 1005 to find out more.

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  5. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.