They're knowledgeable about your brand, product and services.
Manage some or all of your live web chat 24 hours a day
Delight customers by resolving queries faster
Increase enquiries by maximising every web visitor
There only when needed, not an overhead all the time
Experienced and based in the UK
Email key chats to you immediately
All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny PA: all the time or just when you’re unavailable. Briefed by you when you join us, they will resolve the vast majority of visitor requests there and then. Anything urgent will be sent to you immediately via email.
Have your own software? Give us a call on 0333 202 1005 and we’ll go through the options available.
Experience our full service for a week, no half measures. We'll select the right Moneypenny PA for your business and recommend a pricing scheme afterwards. To us, free means exactly that: no hidden set-up fees, no admin charges, and absolutely no ongoing commitment - you've got nothing to lose.
Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.
Learn more about Live Chat and how it transforms your website visitors into loyal customers.
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We give you amazing people; you give them the knowledge so they can manage chats exactly as if based in your office.
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You’re using Live Chat, great. Go one step further – proactive chats are all about proactive customer service. Discover how to maximise every opportunity.
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We share our top tips for success, from experimenting with the design studio through to best practice for proactive chats.
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Packed with features that are simple to use and unique to Live Chat:
Design your chat widget to match your branding
Comprehensive analytics suite featuring a log of all chats
Proactive chats automatically 'nudge' your browsers and increase conversions
Suggested shortcut responses for your most commonly asked questions
Intuitive chat experiences regardless of device
It’s simple. When you’re logged in, chats will be directed straight to you. If you sign out, make yourself unavailable, or reach your chat limit, any new chats will be looked after by Moneypenny.
The more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can amend shortcut responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.
We don’t do hidden set-up fees or admin charges. Our flexible pricing schemes include bundles of chats so you’re only paying for what you need.
No - we know you don't want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month's notice to close your account from the date of your next invoice.
Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.
Absolutely - they're the best way to maximise the value of having Live Chat on your website. We work with you to set these up when you join us. After this time, you can switch this facility on or off as and when required.
Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.
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Award-winning culture
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Enjoy more sales and better service. Call 0333 202 1005 to find out more.
