Small Business Answering Services

Ensure new & existing customers can contact your business

Our powerful small business solutions facilitate remote working and continuous communication with both your customers and team in the current climate.

Discover what we offer >

Secure effective business continuity provision with flexible support for your calls and chats.

Which of our services is right for your business?

  • Telephone Answering
    free trial

    Give your business its very own Moneypenny PA - someone you know and trust to look after calls exactly as if based in your office. On hand whenever you need, our PAs are infinitely more flexible and cost-effective vs. hiring a receptionist.

    Find out more >
  • Live Chat
    free trial

    Our complete people & technology solution allows you to engage with website visitors, and even start proactive chats if appropriate ('Our office is currently closed. Can I help?'). Wherever you have internet you'll be able to handle chats yourself. For times you're unavailable, our knowledgeable team will take care of chats for you.

    Find out more >
  • Small Business Phone System

    Set up in minutes and managed on your mobile, our service is ideal for anyone with an office landline number and multiple team members working remotely. Simply add recipients to the app and calls will try different numbers in the order you've pre-determined until they're answered.

    Find out more >
  • Business Telephone Numbers

    A fast and economical way to change how customers perceive your business. Our dedicated regional, national or freephone numbers are routed by you to any number you choose, putting you in complete control of your image: local and familiar or national and credible.

    Find out more >

Amazing people and technology to support your business

Get your quote

If you know which service is right for you, request a callback now to get your own unique quote. Alternatively, let's discuss your needs in more detail; simply provide us with a few contact details and we'll call you right away.

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Alternatively, call us on 0333 202 1005. We like to talk.

Put the UK's #1 Telephone Answering & Live Chat provider in your corner

Alice, Moneypenny PA.

Telephone Answering

Having a dedicated Moneypenny PA (who's briefed by you) to look after calls means your customers are taken care of but crucially, you're only paying for support when you need it. Calls and messages are forwarded immediately to you and your team, wherever you're all working.

How it works >

Live Chat

Many businesses are seeing a huge spike in web traffic as customers seek information updates online. Present your website as your shop window and benefit from your own virtual online 'shop assistant' to reassure customers you're the business who can help them.

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Small Business Phone System

Pocket Phone System turns your mobile into a fully-fledged phone system giving you the power to manage calls yourself. Divert calls from your business number to try different team members until it's answered.

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Business Telephone Numbers

Customers are 3x more likely to call a business number versus a mobile. Fact. Can you afford to be running your business on your mobile? Managed using the Clever Numbers app, your regional, national or freephone number will allow you to grow faster without ever having to share your private number again.

Choose your number >

Why Moneypenny?

Clever products to wow your customers

Your PA answers calls with the help of RITA, our call-handling software. Built by us and unique in our industry, years of tinkering and upgrades make her a shining example of machine learning at its very best. Her ability to recognise anyone who's called before is one of her most inspired features. Not only does she allow your PA to greet callers by name, they're also able to confirm a caller's contact details, without them having to say a single word.

The very best people for the job

Every customer communication is precious. You want peace of mind, knowing who will be greeting them and representing your business. That's why we focus on creating a real relationship between you and your PA. They get to know you, your business and how you like to work. We only employ the very best people with the right attitude. Our training programme is rigorous and leaves only the best candidates standing.

The original disruptor, still disrupting

Back in 2000, frustrated with answering services used by their own businesses, our co-founders created a telephone answering service that was more than just a transactional service. Fast forward 20 years and it's this focus on exceeding customer expectations that remains at the heart of every product we offer today.

Great extras you won't find elsewhere

As well as market-leading telephone answering provision, we also offer a whole host of other services to support your business. Professional business numbers, mailing address, credit checking, call conferencing; all of these services (delivered by us or selected partners) are either free to clients or available at exclusive rates.

Your burning questions

Where is my Moneypenny Receptionist based given the current social restrictions in place?

For the time being, many of our team members are still homeworking. Whilst this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!

How will my Moneypenny PA deal with members of our team if they're working remotely?

This isn't a problem whatsoever - your Moneypenny Receptionist will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.

Are you a 24/7 answering service?

Absolutely - our UK-based remote working Moneypenny PAs are on hand 24 hours a day, 365 days a year to look after calls and chats all of the time, or just when you're too busy. It's entirely up to you.

Am I tied into an ongoing contract?

All of our smaller Telephone Answering schemes have a minimum contract length of six months and require one month's notice to close your account from the date of your next invoice. As for our other services: smaller Live Chat schemes, Small Business Phone System and Business Telephone Numbers; we require no more than an initial three-month commitment and thereafter, only a month's notice to close your account from the date of your next invoice.

Can I try any of the services before I sign up?

We understand that having your calls and chats looked after by us is a big decision. This is why we offer a free trial on our Telephone Answering and Live Chat services, so you can be sure of how it will work for your business. It also means we're able to put you on the right scheme so you're only paying for the level of service you need.

How much do your services cost?

Our Business Telephone Numbers are £10 per month for a regional or national number, and £15 per month for a freephone number. Our Small Business Phone System schemes start at just £20 per month. As for our Telephone Answering and Live Chat services, being completely bespoke means we'll provide you with a unique quote based on the number of calls and chats you think we'll be answering for you - just give us a call and we'll talk you through the options available.

How much will my callers pay with these kind of answering services?

Your callers will pay no more than standard or local rates. What's more, if you purchase an 0800 number there's no cost whatsoever for your callers from a landline or mobile. Calls to 03 business numbers are also included in most free mobile call packages.

How do I manage my account?

Our Business Telephone Numbers and Small Business Phone System are both self-serve products, allowing you to manage your entire service via a dedicated portal and app. Our Telephone Answering and Live Chat services come with their own dedicated person: your Moneypenny PA. You'll also have access to an app and a secure portal which is a goldmine of information on who, when, where and why people have called you - perfect for reallocating internal resources and identifying potential growth areas.

About us

Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.

Find out more >
6x

featured in The Sunday Times 100 Best Companies to Work For

#1

market leader in terms of size and quality

225k

clients trust us

24/7

UK-based, global provider

Collaborating with

Our answering services are trusted by 13,000+ businesses

Moneypenny's clear offering puts it head and shoulders above the competition. I love knowing that my monthly cost is fixed, regardless of mobile or landline use.

Dan Wheatley, purchased a local number in 2015.

I'm in complete control of my calls - the flexibility to choose where they ring is fantastic, and means that no calls are ever missed.

Sofia Carnell, using Small Business Phone System's Sprint package since 2018.

Our clients know Sharon, our Moneypenny PA, well and have established a truly special relationship with her. 15 years on and we've never looked back!

Mike Gillespie, came on board with Telephone Answering in 2005.

We'd never go back to a website without Live Chat! Proactive engagement has had a huge knock on effect when it comes to capturing leads - we've seen a clear increase.

Shoaib Aslam, using Live Chat since 2018.

Moneypenny's clear offering puts it head and shoulders above the competition. I love knowing that my monthly cost is fixed, regardless of mobile or landline use.

Dan Wheatley, purchased a local number in 2015.

I'm in complete control of my calls - the flexibility to choose where they ring is fantastic, and means that no calls are ever missed.

Sofia Carnell, using Small Business Phone System's Sprint package since 2018.

Our clients know Sharon, our Moneypenny PA, well and have established a truly special relationship with her. 15 years on and we've never looked back!

Mike Gillespie, came on board with Telephone Answering in 2005.

We'd never go back to a website without Live Chat! Proactive engagement has had a huge knock on effect when it comes to capturing leads - we've seen a clear increase.

Shoaib Aslam, using Live Chat since 2018.

Excellent

Start your free trial today

With no charges and instant set-up, you could be briefing your Moneypenny PA today. Call 0333 202 1005.

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  5. No. of Employees:
  6. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.

  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • Comprehensive escalation procedures

  • 20 years' experience

Best people

Rated Excellent