SMALL BUSINESS SERVICES

Incredible tools to help you win more business over the phone and online

Get serious about service and unlock the true potential of your business with our low-cost answering solutions; professional telephone numbers, small business phone system, plus real people looking after your calls & live chat.

Discover what we offer >

We have amazing people & technology products for every stage of growth.

Which of our services is right for your business?

  • Telephone Answering
    free trial

    Treat your business to its very own Moneypenny PA - someone you know and trust to look after calls exactly as if based in your office. On hand whenever you need, our PAs are infinitely more flexible and cost-effective vs. hiring a receptionist.

    Find out more >
  • Live Chat
    free trial

    A complete solution for the management of live chat on your website. We give you gold standard technology to manage chats yourself. When you’re busy or unavailable, trust our amazing people (briefed by you) to look after the rest on your behalf.

    Find out more >
  • Business Telephone Numbers

    A fast and economical way to change how customers perceive your business. Our dedicated regional, national or freephone numbers are routed by you to any number you choose, putting you in complete control of your image: local and familiar or national and credible.

    Find out more >
  • Small Business Phone System

    Ideal for businesses keen to take their next step without costly investment in telephony hardware. Embrace the cloud and transform your mobile into a fully-fledged phone system, complete with your own business number and PAYG answering support.

    Find out more >

Make your business completely irresistible to customers

Get your quote

If you know which service is right for you, request a callback now to get your own unique quote. Alternatively, let’s discuss your needs in more detail; simply provide us with a few contact details and we’ll call you right away.

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

Put the UK’s #1 Telephone Answering & Live Chat provider in your corner

Alice, Moneypenny PA.

Telephone Answering

When only a friendly voice will do, make sure they’re the very best person for the job - a dedicated Moneypenny PA. Professional and very experienced, your PA understands the importance of a great first impression and, having been briefed by you on your business, will represent you perfectly whenever you need support.

How it works >

Live Chat

30% of visitors expect to see live chat on a website. What’s more, it’s proven to increase conversion - as a real-time way for customers to ask questions, or nudge them yourself in the same way a sales assistant would in-store. Our complete solution means live chat is no longer the preserve of big business.

Find out more >

Business Telephone Numbers

Customers are 3x more likely to call a business number versus a mobile. Fact. Can you afford to be running your business on your mobile? Managed using the Clever Numbers app, your regional, national or freephone number will allow you to grow faster without ever having to share your private number again.

Choose your number >

Small Business Phone System

Imagine being able to promote your business number, knowing a professional greeting e.g. ‘Press 1 for sales…’ will kick in when someone calls it. Sound good? It gets better. That call then tries different numbers until it’s answered - oh, and the whole thing is set up and managed by you on your mobile from just £20 a month.

Find out more >

Why Moneypenny?

Clever products to wow your customers

If the technology’s not available to help us support our customers in a particular way - we build it. Take RITA, our original call-handling software, which contributed to us winning a Queen’s Award for Innovation. Years of tinkering and upgrades make her a shining example of machine learning at its very best. Our other services, including Small Business Phone System, and the apps that support them, were all built by us to ensure they are fit for purpose and integrate seamlessly.

The very best people for the job

Every customer communication is precious. You want peace of mind, knowing who will be greeting them and representing your business. That’s why we focus on creating a real relationship between you and your PA. They get to know you, your business and how you like to work. We only employ the very best people with the right attitude. Our training programme is rigorous and leaves only the best candidates standing.

The original disruptor, still disrupting

Back in 2000, frustrated with answering services used by their own businesses, our co-founders created a telephone answering service that was more than just a transactional service. Fast forward 20 years and it’s this focus on exceeding customer expectations that remains at the heart of every product we offer today.

Great extras you won’t find elsewhere

As well as market-leading small business services, we also offer a whole host of other services to support your business. London coworking, mailing address, meeting rooms, credit checking, call conferencing; all of these services (delivered by us or selected partners) are either free to clients or available at exclusive rates.

Your burning questions

Am I tied into a long-term contract?

The simple answer: no! All of our contracts require no more than an initial three-month commitment. Thereafter, we require only a month’s notice to close your account from the date of your next invoice.

Can I try any of the services before I sign up?

We understand that having your calls and chats looked after by us is a big decision. This is why we offer a free trial on our Telephone Answering and Live Chat services, so you can be sure of how it will work for your business. It also means we’re able to put you on the right scheme so you’re only paying for the level of service you need.

How much do your services cost?

Our Business Telephone Numbers are £10 per month for a regional or national number, and £15 per month for a freephone number. Our Small Business Phone System schemes start at just £20 per month. As for our Telephone Answering and Live Chat services, being completely bespoke means we’ll provide you with a unique quote based on the number of calls and chats you think we’ll be answering for you – just give us a call and we’ll talk you through the options available.

Are you a 24/7 answering service?

Absolutely - we’re on hand 24 hours a day, 365 days a year to look after calls and chats all of the time, or just when you’re too busy. It’s entirely up to you.

How much will my callers pay with these kind of answering services?

Your callers will pay no more than standard or local rates. What’s more, if you purchase an 0800 number there’s no cost whatsoever for your callers from a landline or mobile. Calls to 03 business numbers are also included in most free mobile call packages.

How do I manage my account?

Our Business Telephone Numbers and Small Business Phone System are both self-serve products, allowing you to manage your entire service via a dedicated portal and app. Our Telephone Answering and Live Chat services come with their own dedicated person: your Moneypenny PA. You’ll also have access to an app and a secure portal which is a goldmine of information on who, when, where and why people have called you - perfect for reallocating internal resources and identifying potential growth areas.

Our answering services are trusted by 13,000+ businesses

Moneypenny’s clear offering puts it head and shoulders above the competition. I love knowing that my monthly cost is fixed, regardless of mobile or landline use.

Dan Wheatley, purchased a local number in 2015.

I’m in complete control of my calls - the flexibility to choose where they ring is fantastic, and means that no calls are ever missed.

Sofia Carnell, using Small Business Phone System’s Sprint package since 2018.

Our clients know Sharon, our Moneypenny PA, well and have established a truly special relationship with her. 15 years on and we’ve never looked back!

Mike Gillespie, came on board with Telephone Answering in 2005.

We’d never go back to a website without Live Chat! Proactive engagement has had a huge knock on effect when it comes to capturing leads - we’ve seen a clear increase.

Shoaib Aslam, using Live Chat since 2018.

Moneypenny’s clear offering puts it head and shoulders above the competition. I love knowing that my monthly cost is fixed, regardless of mobile or landline use.

Dan Wheatley, purchased a local number in 2015.

I’m in complete control of my calls - the flexibility to choose where they ring is fantastic, and means that no calls are ever missed.

Sofia Carnell, using Small Business Phone System’s Sprint package since 2018.

Our clients know Sharon, our Moneypenny PA, well and have established a truly special relationship with her. 15 years on and we’ve never looked back!

Mike Gillespie, came on board with Telephone Answering in 2005.

We’d never go back to a website without Live Chat! Proactive engagement has had a huge knock on effect when it comes to capturing leads - we’ve seen a clear increase.

Shoaib Aslam, using Live Chat since 2018.

Excellent

Make your customers smile today

Call us on 0333 202 1005 to discover how we will help your business.

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  5. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.

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