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Continental Engineering Services' calls are always covered

Denise Hook, Executive Assistant, explains how the global services & consulting firm never misses a call with overflow support from Moneypenny.

When did you realise you needed support?

“Our office receptionist only works during the morning, so we needed support with calls whenever they weren’t on site. With the rise of hybrid working, we were keen to try outsourcing rather than hiring in-house. As Moneypenny came highly recommended by a previous member of our organisation, we decided to get in touch.”

What does good customer service look like?

“It’s about being efficient, helpful and flexible to your clients’ needs – qualities Moneypenny certainly delivers on.”

How has Moneypenny changed your business?

“Now, our calls are always covered. Set-up was easy and informative, and our Moneypenny Receptionist, Emily, and her team handle all types of enquiries, including sales, technical support, HR and more. Hybrid working isn’t a problem either, as calls are directed to the right person or a message is taken accordingly.”

What are the key benefits?

“Having Moneypenny to rely on means no enquiry – and ultimately, business – is ever missed, which is really important to us. The entire team is helpful, supportive and professional – exactly the kind of people we want answering calls coming into our business. Our processes have definitely improved and we are very thankful to Moneypenny for all that they do for us.”

Any advice for other businesses?

“I would absolutely recommend Moneypenny to other companies, we’ve been really impressed with the service.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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