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ISG operates more efficiently than ever before

Tim Froggatt, Facilities Manager, shares how the global construction services company can always rely on Moneypenny whenever call support is needed.

When did you realise you needed support?

“Our front of house team was struggling to fully accommodate guests and answer calls simultaneously, which resulted in neither being managed well. We decided to try Moneypenny’s 24-hour cover as a way to give our team the freedom to meet and greet visitors, without the distraction of incoming calls.”

What does good customer service look like?

“Our clients, guests and staff are looking for an exceptional and memorable experience, no matter if they’re there with us in person or speaking to us over the phone. We’re proud of the service we deliver in the office, and Moneypenny gives us confidence our telephone transactions are managed to this exacting high standard too.”

How has Moneypenny changed your business?

Given the nature of our business, it’s crucial we have consistent phone monitoring at all times. With Bianca, our Moneypenny Receptionist, and her supporting team handling calls on a 24/7 basis, our team is under significantly less pressure to juggle multiple tasks.”

What are the key benefits?

“Moneypenny gives us better business resilience by ensuring no important call is ever missed. We also use their text broadcast service, which allows us to alert employees to any issues instantly – something we couldn’t work without. There’s a wonderful sense of family within the Moneypenny team, they’re always so professional.”

Any advice for other businesses?

“I would recommend Moneypenny to any fast-paced business that wants to offer a quality service across their front of house operation. They offer peace of mind by allowing your team to concentrate on what’s important at any given time.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Amazing people, briefed by you to manage chats whenever you can't.

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All the functions and support of an office phone system, minus the hardware.

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